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2608 Bull Run Drive
Decatur, GA 30034
Phone: (404) 357-8675
Seeking position as...
Highly motivated management professional committed to quality, documentation, an
d accountability to ensure the best opportunity for organizational success. Lin
ear thinker whose talents lie in planning, organizing, and delivering staff-deve
lopment activities that strengthen individuals, teams, and organizations.
* Excellent organizational skills
* Performance Driven Team Leader
* Persuasive Communications Skills
* Project Management
* Training & Development
* Fast and Accurate
08/2001 -03/ 2010 RBS World Pay, Credit Unit, Atlanta, Georgia
Good Faith Coordinator
Responsible for corporate customer/merchant resolutions related to credit cards.
Analyzes complex problems, determine approach, compiles and analyze data, prep
are reports /recommendations for action by manager. Composes, prepares, edits a
nd proofreads letters reports and other correspondence. Compiles customer/ info
rmation for preparation of "good -faith" request files. Process "good-faith" re
sponses using ACH payment system, an electronic fund transfer system used by age
ncies to make payments or collect funds. Balance daily reject report. Prepared
monthly spread sheet reject report. Process all department mail, including fed
eral express and UPS. Prepare and ship department files for storage retention,
as required by company policy. Insure proper maintenance of office equipment.
Responsible for ordering and retaining offices supplies.
11/1999 - 03/2001 U.S. Army, Forscom, Ft. McPherson - Atlanta, GA
Official Mail Control Officer - Contract Po
Responsible for the evaluation and implementation of procedures and standards fo
r the Official Mail Program. Monitor program; provide guidance and coordinate w
ith other staff to insure compliance with policy and procedures of the program.
In-briefed inspecting company commanders, conducted the inspection, documented
findings and recommended corrective actions where necessary, to the Commander an
d staff during the out-briefing process in accordance with regulations and HQ FO
RSCOM supplements, provided postal training workshops for military/civilian p
ersonnel. Monitor funding process for the Official Mail program administered th
rough HQ FORSCOM. Conducted inspections of the Official Mail, Forms and Publica
tion programs at Ft. Hood Texas and Ft. Lewis Washington.


12/1995- 11/1999 Lanier Worldwide, Inc. - Atlanta, GA
Lead Mail Clerk
Monitor mail operation. Distributed work load equally amongst four personnel.
Provided cross training when needed. Prepared invoices and way-bills using Fed
-Ex and UPS software applications. Made cost cutting decision to stay efficient
. Processed incoming / outgoing mail. Maintained meter and called to have met
er funds loaded. Prepared meter report daily and monthly. Made decisions as ac
ting supervisor during supervisor absence.

Computer Skills: Microsoft Word, Excel, lotus notes, outlook express - Various P
ostal Operating machines - Office machines -10 Key 12,000 ksph - Type 55 wpm
High school-1971-75
U. S. Army Administrative/Postal School - 71 L/F 5 - 1976
Military Service:
9-22-75 to 9-15-78
7-16-79 to 3-10-89
Specialized Training:
Basic Leadership Training Course - Bad Toelz, Germany - 1982
Primary Leadership Development Course - Indianapolis, IN - 1987

References available upon request