Judy K.

Miller
7724 Peppertree Drive * Stockton, CA 95207 * jm800c52@westpost.net * (209)
612-6299_

Objective:
To secure a challenging position that will allow me to contribute to an organiza
tion's vision for success with long-term growth potential.
PROFESSIONAL ACCOMPLISHMENTS:
Longs Drugs, Walnut Creek CA 1988 - 5/2009
Operations and Category Manager-Photo Processing 12/2006- 5/2009
*Fiscal responsibility of over $80 million for all fixed and program operating e
xpenditures in a 450+ store network.
*Interviewing, hiring, training, and managing of 8 field representatives in area
s of assignment delegation.
*Developed and maintained cooperative relations with vendor partners, Sr. Vice P
residents, Group Vice Presidents, District Managers, Store Management, HR Develo
pment and Corporate Department Managers in Real Estate, Fixture Planning, Fixed
Assets, IT , Accounting and Advertising.
*Implemented process controls in customer service, logistics, field service and
technical support functions.
*Coordinated special events and launched web-based and in-store product promotio
ns.
*Partnered with advertising agencies to plan and execute major public relations
efforts.
*Provided communication to all stores of upcoming training and new products
*Directed the creation and execution of marketing programs.
*Proven ability to build and guide top-performing marketing teams.
*Demonstrated success in driving growth through the implementation of key produc
t promotions.

Sales and Marketing Representative-Photo 06/2004 - 12/2006

*Worked closely with District Managers, Store Management, Photo Managers and lab
personnel on developing and maintaining an effective and positive customer serv
ice environment through suggestive selling and extensive product knowledge.
*Worked with District Managers and Store Management to ensure adequate staffing
levels in the photo lab were met to provide the highest level of service.
*Worked with Store Managers, Photo Managers and lab personnel to implement perfo
rmance improvement and problem solving strategies as necessary to improve financ
ial results.
*Provided direction and coaching on "Counter Marketing" to lab personnel to incr
ease sales and profits through the suggestive selling of additional services and
educating the customer on the variety of services and technology available to t
hem.
*Provided photo sales results on a weekly, monthly, quarterly and year to date b
asis of 123 stores to District Managers and share these results with Store Manag
ement and lab personnel on follow-up visits.
*Helped build and increase average sale, gross profit, and number of 1-HR photo
finishing orders, as well as overnight processing orders by modeling sales techn
iques.
*Generated new business by soliciting commercial accounts and running cross prom
otions with local retailers.
*Attended district meetings to provide input and expertise.
*Conducted mini training sessions in the field for existing stores on sales buil
ding, quality control and preventative maintenance as needed or on the request o
f District Manager.
*Provided support to store management and serving as liaison between customers a
nd company; resolving customer complaints with effective communication skills.
*Great working report with the 7 District Managers of territories I have covered
.

Regional Photo Lab Coordinator 07/2000 - 06/2004

*In charge of 50+ stores with technical and store operation issues.
*Conducted quarterly audits to ensure the photo labs were following Longs guidel
ines as well as the environmental guidelines. If stores continued to fail audits
, I worked independently with District Managers to provide stores with the tools
necessary to pass their next audits.
*Conducted Quarterly, Semi and Annual Maintenance on equipment.
*Installed new photo lab equipment in new and existing stores.
*Trained all new photo lab staff within the stores.
*Repaired photo lab equipment that was down while store was waiting for assistan
ce from Fuji. On many occasions, I was able to fix the equipment without needing
Fuji to come out and follow up.
*Assisted in packing up of labs that were being closed or moving of equipment fo
r new digital equipment.
*Trained new Regional Coordinators as they were hired.

Photo Lab Manager and District Coordinator 08/1995 - 07/2000

Department Manager 08/1989 - 08/1995
Cashier 08/1988 - 08/1989

Skills:
Workplace
*Team player and strong work ethic with commitment to team success
*Excellent written and verbal communication skills
*Quick to learn and apply new skills
*Excellent problem solver
*Ability to multi-task
*Ambitious and goal oriented
*Analytical and interpersonal skills
Management
*Staffing management including department staffing needs, yearly appraisals, lea
dership and group communication
*Strong interpersonal skills including managing complaints and customer issues w
ith high level of satisfaction and resolution
*Goal oriented
*Product ordering and inventory control
Computer Skills
*Operating Systems: Windows 95, 98, 2000, XP and Vista
*Microsoft Office 2003, 2007
*Adobe Photoshop CS3
*Adobe Acrobat 8
*Typing: 60 WPM, 10-Key

References available upon request