US-NY/NJ/CT/PA/MA - (English - French Bi-lingual) 20 Yrs Exp.

Network PC Helpdes
k Analyst, Desktop Support Technician, Technical Writer, Field Service Technicia
n, Specialist Trainer, System Admin.
RESUME: ANTHONY PARKER
ADDRESS:
PO Box 1872
Kingston, NY 12402
USA
Tel. (845) 943-4609
E-mail: tgparker2008@gmail.com
AREA SERVED:
New York City Metro & Tri-State Area. Long Island & New York City, Southern & Ea
stern New York State - Mid-Hudson
Valley, (Albany, Capitol, Delaware, Dutchess, Empire, Orange, Putnam, Ulster, Ro
ckland, & Westchester Counties)
Northern New Jersey,
Southern & Western Connecticut.
TRANSPORTATION:
Vehicle Owner, Current NY State Driver's License. Will make service calls within
2 hours drive of Kiongston, NY 11801. Prepared to travel further under special
conditions.
AVAILABILITY:
Immediate, Full-Time, Part-Time, Short, Medium, Long-Term and Extended
Contract Assignments. I am also available for emergency and short term
evening and week-end projects.
PROFESSIONAL OBJECTIVE:
ANALYST, TRAINER, INSTRUCTOR, SYSTEMS ADMINISTRATOR, PC-SUPPORT, TECH-SUPPORT, D
ESKTOP SUPPORT, TROUBLE-SHOOTING,
SERVICE-TECH, HELP-DESK, TRAINING, COACHING, CONSULTING, HARDWARE & SOFTWARE INS
TALLATIONS & ROLL-OUTS, PC &
PERIPHERAL SERVICE & REPAIR, BREAK-FIX, MARKET RESEARCH, TELE-MARKETING, TELE-SU
RVEY, MASS-MAILING, INTERNET/WWW
E-MAIL BROAD-CASTING, AUTOMATED MASS BROADCAST FAXING, EDITING, TECH-WRITING, WO
RD-PROCESSING, WEB-PAGE DESIGN,
WEB-SITE MGMNT, DESK-TOP PUBLISHING, MAIL LIST & DATABASE MANAGEMENT, DOCUMENT M
ANAGEMENT, DOCUMENT SCANNING, &
VECTORIZING, CAD MANAGEMENT.
SOFTWARE SKILLSET:
DOS, WIN31, WIN95, WIN98, WIN2000, WIN2003, WINME, WIN/NT4, WINXP, WinVISTA, WIN
06 WIN07, NOVELL, TCP/IP, OFFICE97,
OFFICE98, OFFICE2000,
OFFICEXP, dBASE, BASIC, PASCAL, ASM, MSWORD, ACT!, SAP, ACTIVE DIRECTORY, DAMEWA
RE, REMEDY, HEAT, DAYTIMER,
METZ-PHONES, MARKET-WARE, EXCEL, ACCESS, AS-400, POWERPOINT, LOTUS NOTES, WP, WI
NFAX, PROCOMM, QMODEM, BLOOMBERG,
NOVELL, NOVEL ZENWORKS, NETSCAPE,EUDORA, GROUP-WISE, MSEXCHANGE, OUTLOOK, MSMAIL
,QUICKBOOKS, PAGEMAKER,
COREL-VENTURA, MEDIA-100. QUICK-TIME, HTML,HOT-METAL-PRO, FRONT-PAGE, OMNIPAGE,
OMNI-FORM,
COREL-DRAW,ADOBE-PHOTOSHOP, GTX-RASTERCAD, SKYLINE, TIMBERLINE, PIXEDIT, AUTO-VU
E,CALSVIEW, TRADESTATION, AUTOCAD,
MYRIAD,IMAGE-CENTER, SMS, CITRIX, ALTIRIS DEPLOYMENT, REMEDY, HEAT,PEREGRINE SER
VICE CENTER, MARANT TRACKER,
TRACK-IT, VPN.
HARDWARE SKILLSET:
PC & HARDWARE ROLLOUTS & UPGRADES, CONFIGURATION, REPAIR, MAINTENANCE, & REPLACE
MENT, OF ALL MAJOR DESKTOP AND
LAPTOP COMPUTER SYSTEM COMPONENTS,I.E. HARD-DRIVES, ON-BOARD MAIN-BOARD REPAIR ,
MEMORY-MODULES, MODEMS, NIC CARDS,
CABLES, HUBS, ROUTERS, SWITCHES, PRINTERS, PLOTTERS, SCANNERS, AND OTHER PERIPHE
RALS.
WORK EXPERIENCE - RECENT ASSIGNMENTS 1995-2010
Apr. 2010-July 2010
Sulzer MetCo (Contract - Lehgigh/NESCO, Inc.)
Westbury, NY
SAP/IT Helpdesk, Desktop Support. Provide telephone support to SAP users, Provid
e direct IT Desktop supoport to
users. Supporting WXP workstations, proprietary SAP software, Windows MsOffice X
P+ Applications, MsOutLook, MsWord,
MsOutlook, MsExcel, Ms Active Directory, VPN, SCN, Ghost, WAIK, Installations, B
reak-Fix, Roll-Outs, Creating Master
System Images, Configuring Users Desktop Applications.
July. 2008-Oct. 2008
BEI, Inc. (Contract - TEK Systems, Inc.)
Cheshire, CT
Field Service Technician. Installing, Configuring, Repairing & Servicing Voice R
ecorder Systems, Supporting W2K+ and
WXP workstations, proprietary software, Windows MsOffice 2K+ Applications, MsWor
d, MsOutlook, MsExcel, Ms Active
Directory, etc.
Jan. 2008-Jun 2008
Bank Of America (Contract - TEK Systems, Inc.)
Kingston, NY
Lead Helpdesk Analyst. Provide Helpdesk, Desktop, & Tech support to 3000+ users
in a multiple site multi-state US
Banking environment. Create & document helpdesk training procedures, manage 1st
and 2nd shift and and train new
Helpdesk Analysts. Document Helpdesk procedures, generate daily reports to hiera
rchy stakeholders. Supporting W2K+
and WXP workstations, bank proprietary software, Windows MsOffice 2K+ Applicatio
ns, MsWord, MsOutlook, MsExcel, Ms
Active Directory, Symantec/Lotus Domino, Symantec Ghost ,VPN ,Peregrine Service
Center, Marant Tracker, etc.
Oct. 2006-June 2007
IDBBANK-NYC (Contract - CAT America Ltd.)
New York, NY
Helpdesk Analyst, Desktop Support. Provide Helpdesk, Desktop, Tech support to 10
0+ users in a NYC Banking
environment. Documented Helpdesk procedures. Re-imaged & Executed Roll-outs, Ins
tallation, & Configuration of W2K,
and WXP workstations, bank proprietary software, Windows MsOffice 2K+ Applicatio
ns, MsWord, MsOutlook, MsExcel, Ms
Active Directory, Novel Administrator, SAP, DameWare, AS-400, Rumba, Application
s, Symantec Ghost , VPN, Track-iT.
Transistion & migrate users from hybrid Win2K/Novel 4/5/GroupWise to WXP/MsExcha
nge environment.
July 2006-Oct. 2006
TEL INSTRUMENTS ELECTRONICS CORP. (Contract - Computer Products Unlimited, Inc.)
Carlstadt, NJ
Helpdesk Analyst, Desktop Support. Provide Helpdesk, Desktop, Tech support 50+ u
sers in a NJ Aerospace Eng. Company.
Basic Installation, & Configuration of W2K, and WXP workstations, proprietary so
ftware, Windows MsOffice 2K+
Applications, MsWord, MsOutlook, MsExcel, Ms Active Directory. Etc.
May-June 2006
NY State Dept. Environment & Conservation/Verizon (Contract - GTCI, Inc.)
Albany, NY
Contract Trainer. Train DECALS agents in usage of DECALS PC computer based licen
sing system hardware and software at
multiple locations throughout NY state..
March-April 2006
Dualtek, Inc. ,
Kingston, NY
Field Service Tech. Service & Install PC based systems in multiple customer loca
tions.
Feb, 2006
Home Depot, (Contract - Getronics, Inc./APC, Inc)
Brewster, NY
Field Service Tech. Install PC based POS systems in store.
Oct 2005-March, 2006
Pitney-Bowes, Inc., (Contract CCSI, Inc.)
Shelton, CT.
Helpdesk Analyst (French-English bilingual)
Helpdesk Analyst, Desktop support up to 35,000 International English and French
speaking end-users at multiple sites
in US, Canada, France, & UK. Windows 2000, Remedy, Active Directory, Lotus Notes
, SAP, Avaya, DameWare, AS-400,
Rumba, MS-Office 2000 Applications, Remedy, VPN.
Oct, 2005
Smith Barney (Contract - ACSYSTECH, Inc.)
Kingston, NY
Field Service Tech. Desktop Support, Break-Fix, Service & Repair.
Sept, 2005
IBM (Contract - Alliance of Professionals & Consultants, INC.)
New York City, Albany, NY
Field Service Tech. PC Hardware Warranty service & repairs at multiple sites in
NY state.
Sept, 2005
Argent Mortgage Company, LLC (Contract - TEKsystems)
White Plains, NY
Helpdesk, Desktop Support to over 500 users at multiple sites. Windows XP/2000,
Active Directory, etc.
June, 2005-Sept, 2005
Frontier Communications (Contract - TEKsystems)
Middletown, NY
Helpdesk Analyst, Helpdesk & Desktop Support to 300 users at multiple sites. Bre
ak/Fix, Service, Repair,
Installation, Configuration of PCs, Laptops, Servers, Backup, Windows 2000 Serve
r, HEAT, Active Directory, MsOffice
Applications, SMS, AS400, TelNet, Symantec Ghost, DameWare, Citrix, and various
Proprietary Applications.
June, 2005
West Point Military Academy (Contract - Volt Services Group, Inc.)
West Point, NY
Field Service Tech, Desktop Support, De-Installation of multiple video & PC trai
ning systems.
May, 2005-June, 2005
United Health Group - (Contract - TEKsystems)
Kingston, NY.
Helpdesk, Desktop Support, Network & PC Technician Helpdesk, Desktop Support, Ne
twork & PC Tech. Assisted in an 800
PC upgrade rollout and migration using Windows XP, Altiris Deployment Console, I
nstalled and configured MS Office
XP, Lotus Notes, AS400, and various proprietary Apps.
May. 2005
Charter Bank/HP - (Contract - KForce)
Pleasant Valley, NY
Helpdesk Specialist, Field Service Technician - Installed and verified new banki
ng system changeover, replacing and
removing legacy server, printers and peripherals, Re-imaged, and installed new W
in XP operating systems, Ms Office
XP applications and proprietary software on work-stations. Installed and configu
red new printers and peripherals.
Windows XP, MSOffice XP, Symantec Ghost.
May. 2005
Montefiore Hosital - (Contract - Corporate Computer Solutions)
Yonkers, NY
Helpdesk Specialist, Field Service Technician - Installed and verified 3500 user
Novell Zenworks application
rollout. Windows 2000 workstations, MSOffice 2000, Novell Zenworks, DameWare.
Apr. 2005
Target Stores - (Contract - Global Technologies Group/Patriot/Getronics)
Poughkeepsie, NY
Helpdesk Desktop Specialist, Field service Technician - Installation of Windows
XP Retail POS Registry system.
Installation, upgrade, and configuration of workstationss, printers, scanners, p
roprietary software, and hd display
systems, and interacting with retail staff.
Jan. 2005 - Apr. 2005
OSM, Inc. - (Direct - Orthopedic Sports Medicine, Inc.)
Marlborough, NY
Helpdesk Desktop Specialist, Service Technician. Installation, configuration, se
rvice, and repair of Win 2000
Server, workstations, laptops, printers, peripherals, Ms Office XP applications,
Medical Manager, proprietary
medical software etc..
Nov. 2004
Ramada Inn Hotel - (Contract - ARC/Pomeroy)
Newburgh, NY
Helpdesk Desktop Specialist, Field Service Technician. Installation of Windows X
P Server and workstations,
verfication and configuration of WinXP, Office XP, and proprietary applications.
Oct. 2004-Nov. 2004
Ikon Business Solutions, Inc. - (Contract - Spherion)
Syracuse, NY
Desktop Specialist, Field Service Technician for the Mid-Hudson Valley region. B
reak-fix, Service and Repair for
PCs, Laptops, Printers, and Peripherals.
May 2004-Oct 2004
Partsearch, Inc. - (Perm. Full-time)
Kingston, NY
Bi-Lingual (Eng.-French) Customer Service Representative for a Computer Parts Di
stributer. Telephone customer
service using online database, and WindowsXP Office Applications Word, Excel, et
c. Specialising in dealing with
French speaking Canadian customers.
Sept 2003-May 2004
Veritas Villa, Inc. - (Perm. Part-Time)
Kerhonksen, NY
Director, Computer Operations. - Windows 2000 Server Administrator, Helpdesk & D
esktop support, Windows 2000,
MSOFFICE XP, etc.
May 2003-Nov 2003
The Training Associates, Inc. - (Contract Part-Time)
Shrewsbury, MA
Trainer, Gateway Stores (Latham, NY) - Windows XP, MSOFFICE XP, Misc. Desktop So
ftware & Applications etc.
Jan. 2003-May 2003
Stone River Giclee Printing, Inc. - (Contract Part-Time)
Woodstock, NY
Consultant - PC/Desktop Support, Large Format Printer Support, Graphics,Break/Fi
x, Installation, Service & Repair.
Windows 2000, Office 2000, Photoshop.
Sept. 2002-Jan. 2003
Personal Computer Paramedic - (Contract Part-Time)
Shady, NY
Consultant - PC/Desktop Support, Break/Fix, Installation, Service & Repair. Wind
ows XP/2000/95/95 MS Office.
Aug. 2001-Feb.-2002
Business & Personal Computers, Inc. - (Perm. Full-Time)
Kingston, NY
Consultant - Network & Desktop Support, Break/Fix, Installation, Service & Repai
r
Dec. '98-April 2001
Union Investment Company, Ltd. - (Contract Part-Time)
Freetown, Sierra Leone
Consultant - PC/Desk-Top Support. Win98, Office 98.
May '98- Oct. '98
The Wall Street Transcript - (Contract Part-Time)
New York, NY
Consultant - PC/Desk-Top Support, Windows 98, Windows NT. Office 98.
March '98-Sept. '99
Heller, Esq. & Assocs. - (Contract Part-Time)
New York, NY - Consultant PC/Desk-Top Support, Network Admin - Windows NT,
Office 98, Wordpefect.
Oct. '97-Feb. '98
Shorenstein Realty, Ltd. - (ROMAC Contract Full-Time)
New york, NY
Consultant, PC/Desk-Top Support, Help Desk, Network Support. Novell 3/4, Windows
3.1/95, Windows NT, Office 4/95.
May. '97-Sep. '97
New York Power Authority - (Kelley Technical Services Contract Full-Time)
New York, NY.
Consultant, PC/Desk-Top Support, Help Desk, Network Support, Break-Fix, Novell 3
/4, Windows 3.1/95, Windows NT,
Office 4/95
Feb. '97-Jan. '99
Midtown Media Consulting - (Contract Part-Time)
New York, NY.
Consultant, Web-Page Design, E-Mail Support.
Sept. '96-March '99
Clinton Chronicle - (Contract Part-Time)
New York, NY.
Consultant, Web-Page Design, PC/Desk-Top Support, E-Mail Support.
Aug. '96-Jan '97
Lucent Technologies, Inc. (a Division of AT&T) - (Contract Full-Time)
New York, NY.
Consultant, Marketing Support, Dabatase Support.
Sept. '95-Aug 96
A. N. Brabrook, Inc./Drawing Management, Inc. (ANB) - (Perm. Part-Time)
New York, NY
Independent Representative & consultant. PC/Desk-Top Support, Help Desk, Network
Support, Break-Fix.
Sept. '95-Jan '97
Cyberspace Research, Inc. (CRI) - (Contract Full-Time)
New York, NY.
Research Consultant, Database Research, PC/Desk-Top Support, Help Desk, Network
Support, Break-Fix.
Sept. '95-October '95
Nayak & Assocs., Inc. - (Contract Part-Time)
New York, NY.
Telemarketing consulting & research.
June '95-August '96
Nashua Corporation, Inc. - (Contract Part-Time)
Nashua, NH.
Customer Service Consultant "Trouble-shooter", Printer Support, Break-Fix.
May '95-March '97
A.C.S., Inc. - (Contract Part-Time)
New York, NY.
Tech Service Consultant, Printer Support, Break-Fix.
April '95-August '95
Morse Micro-Systems, Inc. - (Contract Part-Time)
New York, NY
Tech Service Consultant, Printer Support, Break-Fix.
Jan. '95 - April '96
Compuhelp, Inc. - (Contract Part-Time)
New York, NY
Tech Service Consultant, Printer Support, Break-Fix.
Jan. '91-Dec. '95
A.N. Brabrook, Inc. - (Perm. Part-Time)
New York, NY
Vice President, Imaging Services Division Database Research, PC/Desk-Top Support
, Help Desk, Network Support,
Break-Fix.
An extended C.V., complete with Earlier Assignments spanning my last 20 years in
the Engineering, Computer and
Data-Communications Industry is also available upon request.
ACADEMIC BACKGROUND:
College:
CCAT Cambridge, England.
Dip. A.D., B.A.
Secondary:
Cramner School, Cambridge, England
A Level, O Level, Certificates
Primary:
Trinity School, New York, NY
Ecole des Roches, Verneuil-sur-Avre, France
St. Bernard's School, New York, NY
Languages:
French - Fluent
Travel:
(North america) US, Canada.
(Europe) U.K., Republic of Ireland, France, Germany, Austria, Italy,
Switzerland,
(West Africa) Liberia, Togo, Sierra Leone, Ghana, Guinea, Gambia.