MISHA WILLIAMS

304 Trenton Drive * Wylie, TX 75098

972-832-7364 * mw81eea0@westpost.net
www.linkedin.com/in/imergemobile
SENIOR TECHNICAL EXECUTIVE
CIO | SVP| VP
Key Areas of Expertise:
* IT Governance * Organizational Turn-Around
* IT Operations * Cost Management
* Portfolio Management * IT & Business Alignment
* Vendor Management * Product Development
TEXAS INSTRUMENTS in Dallas, TX 2001 - 2009
SENIOR IT OPERATIONS MANAGER
Led large scale IT Operations team of 30 direct reports and a $6M operating budg
et. Managed global communications network of domestic and international traditio
nal communications infrastructure and VoIP, maintained key vendor relationships,
and global communications network. Collaborated with Procurement Office to revi
ew and re-negotiate all standing contracts with external vendors.
Selected Accomplishments:
* Lowered operating costs by $2M yoy by re-negotiating long standing vendor cont
racts, consolidating & removing redundant assets, re-negotiating software licens
ing models, and establishing strategic outsourcing relationships.
* Set Regional & Global IT Operations Strategy resulting in implementation of IT
Governance/Enterprise Architecture process used to vett additions to overall IT
Portfolio. Effort established linkage between IT & Enterprise Business Strategy
.
* Established graduated internal service level agreements with business units to
meet system uptime, performance, and capacity expectations. Effort resulted in
99.999% uptime for mission critical applications.
* Turned-around failed company-wide voicemail system upgrade after prior impleme
ntation problems. Created a 'Organizational Readiness Process' that involved key
players from the IT staff and business units on every project from beginning to
end with a communications and training plan, project launch planner, and a proj
ect review checkpoint process.
SALES & MARKETING IT PROGRAM MANAGER
Managed large-scale global client projects/Business Analysts/Junior Project Mana
gers. Coordinated client requirements and collaborated cross-functionally to cre
ate/manage a project portfolio consisting of ERP, CRM, SaaS Content Management S
ystems, web applications, and internet marketing technologies.
Selected Accomplishments:
* Migrated Tokyo sales office from locally sourced 10-year old CRM system to our
centrally managed and globally sanctioned CRM solution, Siebel, with zero defec
ts and no loss in operational time for 500 employees. Project was completed 6 mo
nths ahead of projections and $200K under budget.
* Enabled business expansion into new foreign markets by leveraging existing CRM
/ERP technologies and automating banned country/customer identification process
to comply with government regulations.
* Led $2M Content Management Solution Migration for a key business unit. Migrate
d system onto a Software-as-a-Service (SaaS) Model and handled all aspects of pr
oject from RFI/RFQ, vendor selection, financial approval through successful comp
letion of the project on-time and $1M under budget.
ENGINEERING APPLICATION DEVELOPMENT MANAGER
Redesigned systems, processes, and led software engineering projects to increase
productivity and efficiency of Texas Instruments Strategic Business Units and l
ower their operating costs. Analyzed current systems and made recommendations to
increase efficiency of products. Collaborated with the team to determine what i
mprovements were needed to the system in order to lower operating costs.
Selected Accomplishments:
* Analyzed productivity of the strategic business units and helped streamline bu
siness processes to save time and achieve better results.
* Implemented Semi-Conductor Engineering Knowledge Database and accompanying pro
cess for design engineers resulting in 15% faster time to market.
SENIOR INFORMATION SECURITY ENGINEER
Selected Accomplishments:
* Manage Vendor & Solution selection process and deployed Network & Host Based I
ntrusion Detection System throughout North America & across 5 LoBs
* Drafted & Gained Buy-In to Corporate Information Security Policy where there w
as not one before
* Assumed Lead Engineer role for Interconnectivity Gateway Team: managed all ext
ernal connection requests into corporate network
* Collaborate with Corporate Security & Corporate IT Audit to draft annual audit
plan domestically & global regional offices
* Promoted to Lead Security Engineer on Virus Incident Response Team
United States Navy, Leading Petty Officer 7/91 to 7/99

Technical SKILLS

* Salesforce.com, Microsoft Project, Apple SDK, Apple OS, Lotus Notes

* MS Office: Excel, Word, Outlook, PowerPoint, ISS Network/Host
* Cisco PIX Firewall, Cisco Unity Voicemail, Cisco IP Soft Phone, Symantec Virus
Protection
* Compaq Proliant Server Series
* Siebel CRM Call Center, SAP, Astoria CMS, DocZone Content Management

EDUCATION & TRAINING

MASTER OF SCIENCE (M.S.) IN BANKING & FINANCIAL MANAGEMENT at Boston University

, on-hold
Harvard Business School Executive Education, Leadership for Senior Executives, 2
011
BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY at University of Phoenix,
2002
Executive Leadership Professional Certification, Cornell University, 2009
Executive Leadership Professional Certification, Thunderbird School of Global Ma
nagement, 2009
Marketing & Brand Management, Thunderbird School of Global Management, 2009
Certified Information System Security Professional (CISSP), 2002 Retired
Project Management Professional (PMP), 2005 Retired