Profile
I am a creative, self-motivated, eager to learn and self-assured individual who is results orientated, capable of
either working alone or within a group setting, as team leader or group member. During my studies and work, I
have gained the understanding that analysing and solving any problematic situation need to view the big picture
from all the possible angles, in addition to understand the internal and external forces and processes
surrounding the situation. Consequently, I believe that I have mastered the key methods and methodologies to
adapt to these situations. My career objectives are to apply my analytical and business skills to a challenging
and high paced work environment with the aspiration for further career development and progression into
positions of higher responsibility.
Education
2006 - 2007 Master of Information Technology, Management and Organisational Change - Lancaster
University Management School (6* Management School), Lancaster, United Kingdom
The program is run in collaboration with Accenture Consulting and SAP. It has a specialised curriculum with
particular emphasis on the following areas;
• Strategic Management
• Human Resources Management
• International Marketing
• Problem Solving Methodologies
• Project Management
• Systemic Interventions / Consulting
• Organizational Change Management
2001 - 2005 Bachelor of Computer Science – The University of Jordan, King Abdullah II School for
Information Technology, Amman, Jordan
The program modules concentrating upon the following areas;
• Software engineering
• Systems management, analysis and design
Professional Certificates
2008 Certified Associate of Operational Research Society (AORS) - UK Operational Research Society,
UK
2008 Certified Strategic Management Consultant (certSMC) - Chartered Institute of Management
Consultants (CIMC), USA
2007 Certified Chartered Management Consultant (ChMC) - Chartered Institute of Management
Consultants (CIMC), USA
2007 Certified Master Project Manager (MPM) – American Academy of Project Management, USA
2007 Certified E-Commerce Consultant (CEC) – Institute of Certified E-Commerce Consultants, USA
Work Experience
2009- Present SRS International, Amman-Jordan, www.srs-int.com
Executive Director
Responsible for:
• Setting and implementing the company overall strategy and key performance indicators.
• Promoting SRS International services
• Leading the consulting team.
• Providing consulting services in the Strategic planning, Business Planning, Marketing Planning, Project
Management and HR Planning fields.
• HRM Training, Feasibility Study Training, Market Study Training, Strategic Planning Training,
Organizational Change Training, Soft Skills Training, Leadership Training, Innovation Training and
Project Management Training
2009 – Present The University of Jordan, Faculty of Business Administration, Amman- Jordan
Part-Time Lecturer
Teaching:
• Principles of Management
• Business Communication
• Entrepreneurship
• Organization Behavior
2009 – Present Association for Professionals & Executive Learners (ASPEL), International NGO,
www.aspel.org
Levant Director
Responsible for:
• Business development
• Professional support
• Training companies & individuals evaluation
• Developing the Leadership Body of Knowledge Book
2009 Enhanced Productivity Centers (Irada)
Certified Trainer
Responsible for:
• Providing Business Planning, Effective Communication Skills, Business Writing Skills, Creative Thinking,
Problem Solving Skills, Team Building & Stress Management Workshops.
Responsible for:
• Strategic compliance program planning and monitoring
• Identifying and analyzing Key Risk Indicators (KRIs)
• Identifying and analyzing Key Performance Indicators (KPIs)
Responsible for:
• HRM Training, Feasibility Study Training, Market Study Training, Strategic Planning Training,
Organizational Change Training, Soft Skills Training, Leadership Training, Innovation Training and
Project Management Training
Responsible for:
• Business planning, strategic planning and strategic organizational change planning.
• Preparing and evaluating tenders and proposals..
• Conducting and developing market research, sectoral studies, and feasibility studies.
• Developing marketing strategies and action plans.
• In-house and tailored training in the strategic planning, business planning, marketing and HR fields.
2003 – 2005 Financial Investment Company for Shares and Bonds (FIC) - Amman, Jordan
Business Analyst
Responsible for:
• Business Analysis, setup KPIs and building data cubes.
• Data warehouse modeling and ad hoc reporting, ETL process setup and development.
Responsible for:
• Developing, maintaining Oracle applications and training the end-users.
Voluntary work
2010- Present Mowgli Foundation, International NGO
Mentor
Responsible for:
• Providing professional mentoring support to Jordanian entrepreneurs
2007 National Trust, Lake District, England – Voluntary work within Lake District area
2006 - 2007 Lancaster University Graduate School, Lancaster, England – Participating in organising
number of the school events, teaching communication skills and basics of management.
Articles
2008 The Impact of Using Problem Structuring Methods (PSMs) Tools on the Consultancy Practices
(Masters Dissertation)
Conferences
Member of:
• Project Management Institute (PMI)
• Strategic Management Society (SMS)
• The Operational Research Society (The OR society)
• System Dynamics Society
• Chartered Institute of Management Consultants (CIMC)
• The UK Systems Society (UKSS)
• The American Academy of Project Management
• Institute of Certified E-Commerce Consultants
• Arab Knowledge and Management Society
• Oracle Knowledge Centre Society
• Internet Society
• Lancaster University Alumni
• British Universities Alumni Association
• IEC Alumni
• Young Entrepreneur Association (YEA)
• Talal Abu Ghazaleh Organization Financial Committee (2005-2006).
Languages
Skills
References
Dr. Mike Chiasson -ITMOC Program Director, Lancaster University, Lancaster, United Kingdom
Tel: +44 (0)1524 593862, Email m.chiasson@lancs.ac.uk
Mr. Munir Herzallah –Executive Director, Talal Abu-Ghazaleh Organization (TAGorg), Amman, Jordan
Tel: +962 (0) 777 472100, Email: mherzallah@tagorg.com