~ Director of IT/MIS ~

~ Instrumental in driving all IT operations, cutting expenses, and delivering ex

emplary support ~
Strategic-minded IT management professional with 20-year portfolio of success de
vising and executing systems designs, network migrations, VoIP system conversion
s, and firewall protection projects. Sharp negotiator and problem-solver, with 9
7% success rate of identifying and resolving issues on initial service call. Mic
rosoft and Novell Certifications. Areas of expertise include:
MIS Operations * IT Infrastructure/Design * IT Strategy * Network Administration
* Project Management * End-User Support * Vendor Negotiations * Staff Supervisi
on/Training * Service Center Operations * Cost-Saving Initiatives * Inventory Co
ntrol * Purchasing/Procurement * IT Security
Professional Performance
The Walters Group, Las Vegas, NV 2000-Present
Director of MIS
Privately owned multinational holding company; Las Vegas office employs 500+pers
onnel.
Drive telecom, networking, servers, desktop management, video cameras, vendor re
lations, and multimedia administration, repairs, and upgrades. Deliver end-user
support to 200+ with 110 computers across 11 branches.
* Initiated early stages of new network infrastructure design project based on W
indows 2003/2008, utilizing server virtualization [Citrix XenServer] to reduce p
ower consumption, increase flexibility, and scalability of network, and enable b
etter utilization of network resources.
* Reduced phone costs $3K monthly by partnering with vendors to design and imple
ment citywide Voice over IP phone system conversion; upgraded WAN network connec
tivity to Metro Ethernet from series of T1s and Frame Relay/ISDN lines.
* Consolidated all golf business onto one Windows-2000 compatible software platf
orm; overhauled all network components to a unified Windows 2000 Active Director
y domain from a piecemeal setup of Novell, Windows NT, and Windows 2000.
* Established two offshore data centers to service clients and employees oversea
s.
* Introduced companys first enterprise-wide antivirus, windows update, and data
backup solution.
Jackpot Enterprises, Las Vegas, NV 1999-2000
Network Manager / Assistant CIO
Nevada-based slot route company that maintained 25K slot machines across the sta
te.
Piloted all network operations; supervised 2 PC technicians, 2 helpdesk personne
l, and a network engineer. Partnered with programming department to automate dat
a collection processes.
* Rescued stalled business operations from Novell network crash by designing and
implementing migration to Windows 2000 network.
* Spearheaded design and implementation of enterprise firewall protection, utili
zing dual ISDN connections.
* Lowered phone expenses by renegotiated contracts from long-standing "pay as yo
u go" phone rates.
* Established data connection between Las Vegas and Reno offices utilizing T1 co
nnection.
Bit-By-Bit Computer Rentals, Las Vegas, NV 1995-1998
Service Center Manager
Nationwide computer rental company with locations in almost all major cities acr
oss US.
Commandeered all service center operations; assumed accountability for $1M+ in e
quipment inventory. Supervised, trained, and evaluated up to 5 technicians in pr
oviding field service and support. Made recommendations on equipment acquisition
s, systems operations, and resource utilization.
* Established Las Vegas Service Center from empty warehouse stage to fully funct
ioning rental center.
* Drove business growth from $0 to $35K annual revenue in partnership with San D
iego sales staff.
Early Career History
Bit-By-Bit Computer Rentals
Lead Technician
VITREX Corporation
Contract Network Consultant
Manpower Technical / ServiceTec International / National Airlines
Liaison Manager / Printer Technician
Anteon Corporation
Senior Analyst / Network Administrator
U.S. Navy, USS Nimitz / USS California
Division Leader, Data Systems Technician
IT Certifications
Microsoft Certified Systems Administrator [MCSA]
Novell Certified 4.11 Administrator [CNA]
Certified Windows NT Server/Workstation Administrator
Certified Network Technical Support Specialist
Certified Windows 9x Administrator
IT Training
US Naval Advanced Electronics Training
New Horizons: Project Management training
The Learning Center: Certification training on Microsoft, Cisco, Citrix, and Nov
ell
Tekmetrics/Brainbench: Online Certification Tests for Windows 9x/NT Workstation/
Server Administration, Network Technical Support.
The Learning Center: Novell Certified Classroom training for Novell Administrato
r 4.11