D A W N J O N E S

676 BELMONT AVENUE, BROOKLYN, NY 11207

RES: 718-647-1891 * Email Address: dj73e6ca@westpost.net * BUS: 212-909-1924

WORK EXPERIENCE:
DEBEVOISE & PLIMPTON, law firm.
919 Third Avenue, New York, New York 10022
7/93 - Present
Application Support Specialist - Team Leader
Software:
- Coordinate and schedule ticket assignments among the team.
- Write documentation and test scripts for software package
development.
- Desktop support, installation and configuration of data rooms.
- Install, configure and upgrade software components as required.
- Design, develop and revise standard styles, templates and macros.
- Conduct research and testing new versions of software ensuring
compatibility with standard desktop.
- Liaison between the Word Processing and the IT departments.
Understanding the requirements of the Word Processing
department to better identify their needs for a specific softwar
e or
hardware.
Training:
- Available to cover training overflow.
- Conduct training on Word, Excel, PowerPoint, E-mail, Docs Open
and Network Intro as a group and on a one-to-one basis.
- Perform demonstrations of newly designed templates for specific
practice groups.
- Write explicit instructions on the use of any templates and macros
designed for the user population. Prepared course outlines and
training schedules.
- Conduct individualizes skill enhancement sessions for attorneys
and secretaries.
HelpDesk Supervisor - 12/2000 to 5/2001. Act as interim
helpdesk supervisor in charge of the day-to-day operation.
HelpDesk Specialist - 8/98 to 12/99. Telephone helpdesk support
for entire firm in all applications used by the firm. MS Office
Suite,
PCDocs, Softwise, DeltaView, CarpeDiem, Adobe etc.
Word Processor/Troubleshooter/Work Desk Backup 7/93 to 8/98.
Troubleshoot problems, coordinate work and assist users.
SIMPSON THACHER & BARTLETT, law firm.
425 Lexington Avenue, New York, New York 10017
3/85 to 7/93 Assistant Word Processing Supervisor - 2/91 to 7/93.
Supervise document production on the second shift; responsible
for all documents processed on the shift; responsible for
assessing staffing requirements for the next shift and arranging
additional coverage as necessary; assign work to operators and
proofreaders, plan, schedule and coordinate training needs of th
e
shift. Accumulate data in support of production analysis projec
ts,
as necessary. Maintain all employee records for the shift
 regarding attendance vacation/optional/legal holiday status.
Word Processing Trainer - 10/86 to 2/91. Conducted training
classes for attorneys, word processors, secretaries, paralegals
and
support staff. Was responsible for training 6-8 word processors
and secretaries per week in a classroom situation.
Word Processing Operator - 3/85 to 10/86. Extensively used
WordPerfect (4.2), IBM DisplayWrite III, IBM 8100 and IBM
DisplayWriter, in all phases of legal work.
EDUCATION AND TRAINING
BARUCH COLLEGE, B.B.A. degree, 2000
Major: CIS (Computer Information Systems)
KINGSBOROUGH COMMUNITY COLLEGE, A.A.S degree, 1993
Major: Business
BELIZE TECHNICAL COLLEGE, Belize City, Belize
Certificate of Completion in Advanced Business Courses (1975-
1976)
ST. HILDA'S COLLEGE, Belize City, Belize
High School Diploma (Business Studies) (1975)
REFERENCES
Furnished upon request.