James C.

Crouch
924-C Cooks Mill Road
Mebane, North Carolina 27302
(336) 337-9724
crouch@mebtel.net

Professional Summary

Has more than 20 years of experience in implementing and supporting WAN, LAN, co
mputer hardware & operating systems.
Proficient with configuring, troubleshooting and monitoring HP switches, 3Com sw
itches and bridges; HP, Cisco Aironet, Linksys, and netgear APs; APC SmartUPS an
d MasterSwitch.
Management of HP devices through HP Procurve Manager, HP TopTools and HP Openvi
ew.
Management of 3Com devices through Transcend.
Management of APC devices through HP Openview, PowerChute, MRTG, SNMP, and WEB.
Management of network nodes and node assets through Peregrines InfraTools.
Good knowledge of Address Resolution Protocol (ARP), OSI and TCP/IP models.
Experience with configuring MAN, site-to-site and Remote access VPN.
Experience with configuring and support of LAN protocols on Layer2 and Layer3 HP
switches.
Have good experience DOS, Windows XP, Windows NT, Windows Vista.
Escalating and troubleshooting with Verizon and AT&T.
Network analysis and capacity planning experience using MRTG.
Experience in network design.
Excellent communication skills, enthusiastic, motivated and a team player.

Education & Certifications

A.R. Burton Vo-Tech - 2 years computer/electronics

E.C.P.I. - Electronics Computer Programming Institute
Hands-on fiber optic cable installation course - ARG

Technical Skills
Switches/Hubs: HP 2524, 2510, 4000, 4108, 5308, 8212. Cis
co 2924. 3Com 1000, 1100, 3000,
3300
MAN/WAN Management: HP Procurve Manager, HP Openview, HP
TopTools, Transcend
MAN/LAN Monitoring: MRTG
Operating Systems: DOS, Windows XP, Windows NT, Windows Vis
ta
MAN Technologies:
Project Documentation Tools:
Network Analyzers:
zer,
Network Technologies:
Wireless:
Cabling:
TLS, DSL, Cable
Visio, MS-Excel
Etherpeek, Fluke Optiview and link analy
NetStumbler
VPN, Trunking, Meshing
HP AP, Cisco Aironet, Netgear, Linksys
Fluke DSP and DTX copper and fiber

Professional Experience
NIEHS National Institute of Environmental Health Sciences RTP, NC
April 1994 - September 2009
Network Technician/Engineer
As a Network Specialist My Responsibilities were
Maintaining and Troubleshooting connectivity issues, Hardware/Software issues wi
th HP switches and WAPs.
Connecting various devices such as computers, printers, lab equipment, and netwo
rk components to the network.
Troubleshooting cabling issues using Fluke tools.
Configure, test and install network devices such as switches and WAPs.
Test and install new images for all network devices.
Monitor all network devices through various software.
Document inventory in stock and in use. Order from vendor if needed.
Handling of network requests from helpdesk and users.
Setting up make shift classrooms for users.
Coordinating and performing maintenance work.
Troubleshooting network issues.

Computerland Greensboro and RTP, NC

February 1992 - April 1994
October 1988 - May 1991
Microcomputer/Printer Technician-Service Manager
As a Computer Specialist My Responsibilities were
Managed help desk with 5 technicians in-house and onsite.
Troubleshooting and repairing computers such as IBM, Compaq, Epson, and Apple.
Troubleshooting and repairing printers such as HP, IBM, Epson, and OkiData.
Warranty technician for the Glaxo contract computers and printers.
Setup and installed software on new and existing computers.
Maintained service contracts.

Burroughs Communications Raleigh, NC

May 1991 - February 1992
July 1986 - October 1987
Communication Technician
As a Communication Technician My Responsibilities were
Repaired on component level various types of answering machines and telecommunic
ations equipment,
Assisted clients in-house and onsite with technical support.
Documented stock items and ordered if needed.

References:
M. Walker Johnson
NIEHS EWITS Infrastructure and Operations
919-313-7636 (W)
919-847-1996 (H)
Charlie Tate
NIEHS
919-541-4935
Bill Burroughs
Burroughs Communications
919-427-5272

22 Septe
mber 2009

To Whom It May Concern:

James Crouch has been a network engineer on the National Institute of Environmen
tal Health Sciences (NIEHS) network team for 15 years reporting directly to me.
His performance has been exceptional and customers have always complemented his
work.
He was the lead network engineer on projects to upgrade the wiring in the South
Campus 101 building to Cat5e along with deploying network equipment providing a
gigabit backbone to each floor within seven modules each with four floors with 1
0/100/1000Mbps drops for approximately 1000 users.
He provided installation and support for the NIEHS wireless network consisting o
f approximately 150 Cisco Aironet 1200 series wireless access points.
He was a key member of our network team in moving the NIEHS Data Center with ove
r 200 virtual and physical servers along with the supporting network from the So
uth Campus 101 building to a separate building connected together via dual 10Gbp
s SM fiber links.
I recommend James; he has been a dedicated professional who has no problems deal
ing with changes in priorities of our customer and supporting the desktop suppor
t and SysAdmin teams when required.

M. Walker Johnson
NIEHS EWITS Infrastructure and Operation
s
Network Team Lead