707-836-0356 Professional Objective A high level clerical support detailed oriented position that will capitalize on acquired expertise and experience. Desire a position with career growth potenti al. Qualification Highlights ] Current, complete and diverse clerical and management skills coupled with exte nsive experience in a high stress work environment. ]Quick study with an ability to rapidly achieve organizational integration, easi ly assimilate job requirements and assertively employ new ideas, concepts, and m ethods. ]Energetic, loyal and self-motivated team player/builder. ] Extensive experience in contacting and handling the public, employees and industry personnel ] Exceptional communication, interpersonal, administrative, problem solving and leadership skills. Thrive in work situations requiring an ability to manage mult iple and concurrent responsibilities. EMPLOYMENT HISTORY Customer Associate: SBC/AT&T Advertising Solutions, 1301 N. McDowell Blvd., Peta luma, CA March, 2002 * Present (Promotion)(Salary=$48,000 per year) Liaison between sales force and customers. Solved customer related problems to e nsure outstanding customer service. Followed through with reports that needed to be produced on time. Determined priority scheduling of work for 15 sales repres entatives I supported. Recommended how to streamline workflow to my manager to e nsure work was done on a quicker basis. Illustrated multi-skill tasking nearing deadlines prior to books going to the publisher. Worked with Customer Service to resolve errors via research and analyzing documentation. Resolved customerâ s compla ints on an ongoing basis through research. Worked in conjunction with my direct manager to achieve the corporationâ s goals. Data Collector: Pacific Bell Directory/SBC, 1301 N. McDowell Blvd., Petaluma, CA March 1999 * March 2002 Co-in charge of Facility Operations. Singularly developed forms to control costs and inventory for the branch. Extensive contact with customers. Problem solve w ith Central Print, vendors and courier companies to absolve future disruptions i n business. Maintain office machinery, complete materials preparations, and freq uently assist sales representative and sales managers as required. Multi task to obtain company objectives based on my own work ethic. Negotiate, at times, the lowest office supply rates ensuring company profit. Maintain the current library , old library and competitive library. Legal Processor II: Sonoma County Sheriffâ s Department, 600 Administration Drive, Sa nta Rosa, CA March 1997 * June 1998 Accurate inventorying of property. Cash handling and accounting. Data entry for people booked into the jail, advising arrested people of their charges, bail and the court process. Working in conjunction with EMPLOYMENT HISTORY * CONTINUED: various governmental agencies. Answering a high volume of public phone inquiries /in person inquiries in a high stress environment. Maintain governmental records per various laws. High volume of computer work which encompassed accurate data entry and researching in regards to problem solving. Supervising Clerk I: Sonoma County Sheriffâ s Department, 600 Administration Drive, S anta Rosa, CA May 1988 - March 1997 (Promotion) Supervised the day to day operation of the clerical detention unit assigned. Kno wledge of working areas supervised (reception, records, mail, cashier, court des k). Established and administered work priorities and guidance for subordinates a s required. Suggested proposals to increase productivity and streamline work dut ies of subordinates. Buffer between subordinates and the public, as needed, to e ither resolve hostile situations or to thoroughly communicate policy and procedu re in a clear precise manner. Take cost effective measures ensuring over expendi tures were avoided... Maintained supply inventory on a weekly basis. Responsible for writing subordinates performance evaluations. Personally wrote and administ ered Policies and Procedures training manual for the entire Main Adult Detention Facility clerical staff. Interviewed potential new hires via county oral boards and departmental oral boards. Reviewed timesheets and summarized overtime stati stics on a daily basis for a 24 hour facility. Investigated cash discrepancies i n the division and submitting a detailed account of such. Knowledge of departmen tal policies, procedures, governmental laws and the judicial system. Work with o ther county departments to problem solve issues. Maintain and process a variety of records and transactions. Answer a high volume of public phone inquiries whil e working in a high stress environment. Clerk Typist III: Sonoma County Sheriffâ s Department, 600 Administration Drive, Sant a Rosa, CA September 1986 * May, 1988 (Promotion) Lead worker in a clerical detention unit. Answered a high volume of public inqui ries after utilizing interviewing techniques coupled with research. Provided tec hnical directions to others. Prioritized tasks and demands of a multi tasked hig h volume workload in a high stress environment. Appraised Clerk Typist IIâ s of proce dures and interpreting court minutes. Independently research and prepare corresp ondence. Research, proof, evaluate, gather, organize and arrange a diversity of information. Maintain and process a variety of records and transactions. Process and monitor paperwork and records relating to inmate bookings/releases. Correct errorâ s previously made which at times resulted in detailed reporting. OTHER SKILLS YEARS Computer/Word 10 Computer/Vista 3 Computer/Excel 2 Computer/Powerpoint 1 HONORS AND AWARDS Pacific Bell Directory/SBC/AT 2000-Above and Beyond; 2001-Above and Beyond; 2007 Above and Beyond; 2007- Rock The Vision. Sonoma County Sheriffâ s Department: 1986 2 * Letter of Appreciation; 1989 * Lett er of Appreciation; 1993- Letter of Appreciation; 1994 * Letter of Commendatio n EDUCATION Temple University * Philadelphia, PA B.S. Elementary Education Cumulative GPA :3.58 Magna Cum Laude REFERENCES furnished upon request.