WILLIAMS
9461 Charleville Blvd #129 a Beverly Hills, 90212 a 323 528-0156 a dw877a00@w
estpost.net a Page 1 of 2
PROFILE
Goal-focused leader with more than 15 years of proven success developing effecti
ve programs to maximize efficiency and increase service quality in-depth experi
ence in experience in mental health services management. Professional equipped w
ith a masteras degree in organizational management and leadership along with yea
rs of success developing effective programs to enhance service quality, maximize
efficiency, and reduce costs. Possesses extensive experience in mental health
services management, including multidisciplinary treatment teaming, psychologica
l assessment, and treatment planning. Adept in developing and administering coa
ching programs to improve staff performance as well as patient satisfaction. Of
fers excellent analytical, problem solving, and decision making skills. Additio
nal areas of expertise include:
Operations/Project Management Strategic Planning Acquisitions Organizational Dev
elopment
Auditing Budgeting Contract Development/Management Human Resources
Regulatory Compliance Inventory Control Quality Control Team Facilitation
Program Assessment Event Planning Process Improvement Training/Development
KEY CONTRIBUTIONS
a Spearheaded the Sober Living Coalition in the inner city of south central Los
Angeles for nine years. Worked with agencies to transition inmates into society
from jail and prison, managing regulatory compliance for a program whereby each
inmate contracted from prison and placed in a home as well as participating lan
dlords received $1,500.
a Designed an IHSS/CNA registry database used by a union for a healthcare servic
es project. Administered the recruiting and hiring of eligible IHSS/CNA staff.
Partnered with community case managers from cross-functional senior centers and
additional agencies with referrals.
a Held responsibility for $40 million in commercial property contracts. Perform
ed document analysis and preparation of customer-required reports and forms rela
ted to property acquisition, accountability, and final disposition. Implemente
d an automated system for capturing data entered into a company system, which su
bstantially reduced labor hours while improving efficiency.
a Performed as the coordinator and liaison for an aerospace program in collabora
tion with 250 schools within the Los Angeles Unified School District to encourag
e students to remain in school.
a Established a mentoring program in the aerospace curriculum at Westchester Hig
h School and served as a program liaison to recruit new members; collaborated wi
th local businesses to coordinate the Youth in Business Day initiative.
a Played a key role in fostering a partnership between the University of Los Ang
eles, Loyola Marymount University, and Westchester High School to link the schoo
lsa classrooms with satellite capabilities and facilitate after-school tutoring
and college preparation.
a Participated in the development of an outpatient process that reduced urine te
sting issues by 40%. Instituted an outpatient process that improved the identif
ication of at-risk patients for psychotherapy group sessions by 20%. Designed o
utpatient procedures to enhance the determination of at-risk patients involved i
n criminal activities in Proposition 36 court-mandated programs and increased id
entification by 20%.
a Boosted the number of recruited veterans for job readiness placement by 20% by
conducting comprehensive eligibility assessments. Expanded recruiting procedur
es to outside communities and agencies by 20% through educational programs in so
cial development.
CAREER TRACK
CRC Amity Focus Therapeutic Community @ California Rehabilitation Center
Counseloraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.2007-2009
Responsible for the delivery of the face-to-face activities to the high intensit
y Therapeutic Community and medium intensity Community Base Treatment to partici
pants in the Prison Substance Unit Drug Treatment Program
DONNA M. WILLIAMS
323 290-0080/323-528-0156 a dw877a00@westpost.net a Page 2 of 2
DONNA M. WILLIAMS
323 290-008/ 323-528-0156 a dw877a00@westpost.net a Page 2 of 3
CREDENTIALS
Human Services Board Certified Practitioner (HS-BCP)
2010
Master of Science in Organizational Management, Springfield College 200
7
Bachelor of Arts in Liberal Science/Psychology 2005
Bachelor of Arts in Business Management/Human Resources, Webster University
2003
Certificate Alcohol/Drug Counselor Training, Technical Institute of Addiction Co
unselors 2003
Certified Professional Designation and Purchasing Material Management/Advanced U
CLA 1999-2001
Leadership Development in Interethnic Relations and Asian Pacific American Dispu
te
Resolution 1998
Los Angeles City Attorney Office Dispute Resolution Program, Facilitator
2004
Certified Mediation, the Martin Luther King Dispute Resolution Center
2009
Technical Skills: Microsoft Office, Excel, CPRS, Vista, Internet
AWARDS
AmeriCorps, the Corporation for National and Community Service
2005-7