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Elizabeth Cathel Cassedy

3127 McGee St apt 1N, Kansas City, MO 64111

(816) 437-9819

Outstanding Customer Service representative - looking for customer

base to represent
Professional Experience

ASURION Kansas City, MO 04/2008-07/2010

Customer Service Representative
Perform customer service work within a large call-center environment
Establish customer satisfaction by assisting with the replacement of
device within program guidelines
Celebrity China and Crystal Lenexa, Kansas 08/2007-04/2008
Collection Specialist
Responsible for ensuring that the correct information was gathered
to ensure the proper processing of applications for credit
Utilized computer software designed specifically for the company to
maintain sales record to ensure proper credit was given to sales
Monitored information to ensure the proper and adequate staffing of
outside sales events for the company
Maintained current records recording account reconciliation was a
customer had fallen into errors on their account to ensure both
timely payments and continued good customer service.
Ladies Auxiliary Kansas City, MO 05/2006-07/2008
Administrative Assistant
Responsible for maintaining records for up to eleven ongoing
programs at one time with the umbrella of the Ladies Auxiliary.
Prepared monthly and yearly status reports on the programs for
presentation to the Board of Directors at annual convention.
Made presentations through outbound and inbound telephone calls.
Hosted seminars at work sites to introduce software specially
designed for that company.
C2C Resources Kansas City, MO 12/2005-04/2006
Sales Associate
Responsible for outbound sales calls regarding the services of C2C
as a Business to Business collection agency. explaining the service
to both small and large business owners, both in city area and rural
Kept accurate records of ongoing results of efforts, using company
based software.
Effectively handled customers interaction, evaluated inquires and
provided customer service as needed.
The Loan Shop Kansas City, MO 05/2005-10/2005
Customer Care Representative
Processed the awarding of loans upon the filing of an application in
an on-line setting
Performed duties of Collection Department Admin, ensuring the
correct collection of needed information on accounts both in default
and ongoing in the collection process.
Resolved customer service issues regarding the granting of
extensions and payment requirements.
First National Bankcard Kansas City, MO 06/2001 - 05/2005 Office
Made outgoing calls to perspective customers regarding the services
of the company and the benefits of accepting credit cards as a method
of payment/
Supervised a team of 10 associates in a call-center environment to
produce a degree of sales leads and potential client base for the
Processed applications for the equipment needed for the processing
procedure and answered questions from customers regarding that
Summary of Qualifications
Strong focus on providing superior customer service to clients
Outstanding communicator, able to relate to all types of
Talent for managing multiple accounts in high-volume atmosphere
Efficiently troubleshoot and resolve problems quickly and
Highly organized, with follow- thru and closing skills
Work well independently within team environment, dependable and