Althea L.

Williamson
4401 Rainwater Dr. Arlington, TX 76001
817-561-0587 email:
Summary of Qualifications
Highly organized professional with extensive experience in recruiting, human res
ources, customer service, and account management within the insurance, food, edu
cation, and military industries. I am seeking an opportunity to grow and lead in
a successful human resource, recruiting or insurance environment.
Proven strengths include:
* Team Facilitation * Customer Satisfaction
* Process Improvement * Office Administration
* Presentation Preparation * Training & Development
* Policy & Procedure Development * Total Quality Management
Professional Experience
PILGRIM'S PRIDE CORP., Pittsburg, Texas 2005 - 2008
Recruiting Administrator, Recruiting Representative, Recruiting Coordinator
* Instrumental in helping build a recruiting department from its inception for
a $8B Fortune 500 company.
* Responsible for administering all hiring processes throughout the life cycle
of the hire.
* Key point of contact with hiring managers regarding new positions, replacemen
ts, reclassifications, and upgrades.
* Assisted with the development of recruiting policies and procedures for the d
epartment.
* Successfully sourced and hired 155 non-exempt staff for three business units,
totaling $3.1 MM in annualized compensation in 2008.
* Responsible for the review and selection of staffing agencies as well as mana
ging and auditing the invoicing.
* Utilized state-of-the-art recruiting channels (Monster, Career Builder, niche
sites, networking, workforce solutions...).
* Responsible for training hiring managers, HR, and their staff on the applican
t tracking system.
* Monitored recruitment activities including cost per hire, turnover rates, and
time to hire.
* Coordinated with Corporate and Site HR to ensure that all measures were taken
to comply with FLSA, OFCCP, ADA, Affirmative Action, and other laws governing t
he employment process.
* Organized for company career fairs and represented the company on college cam
puses, company events, and remote office locations.
* Incorporated OFCCP regulations for electronic applicant tracking into trainin
g.
* Completed interview evaluation tools, obtained references on candidates, and
if selected tracked them through the hiring process.
* Responsible for conducting background checks and scheduling various testing t
hrough Kenexa and Bigby Havis for candidates.
* Organized travel for candidates, working with external recruiters and company
travel group.
* Posted new jobs on the Intranet and Internet.
* Oversight for print advertising and branding.
* Utilized SAP ERP system extensively for hiring, compensation, invoicing, and
reporting.
SHALYN CLARK STATE FARM INSURANCE AGENCY, Hurst, Texas 2002 - 2004
Assistant Account Manager & Claims Specialist
 * Assisted with automobile, homeowner, and life insurance policy changes and ap
plications.
* Assisted in training all new employees regarding claim procedures.
* Solicited licensed insurance lines and scheduled appointments for account man
agers.
* Responsible for receiving and submitting fire, auto, and medical claims for a
large established agency to a central claims location for processing with 98-10
0% accuracy.
* Processed tow claims, personal article floaters claims, and homeowner claims
with Agent's Draft Authority (ADA) for immediate payment upon receipt to policyh
olders.
* Acted as liaison between claims department and policyholders in the investiga
tion of problems, resolution of complaints, and assistance with claims.
STATE FARM INSURANCE, Pueblo, Colorado 1995 - 2001
Casualty Claims Representative & Field / Office Specialist
* Assisted in training classes for agents and staff.
* Assisted in training new employees.
* Successfully managed an inventory of 80 to 120 files, adjusting both auto lia
bility and bodily injury claims resulting in timely suspenses being met.
* Assisted company legal experts in preparation of court claims and testified a
s a company representative during some procedures.
* Processed employee payroll and insurance complaints in the absence of the tea
m manager.
* Functioned as company advisor for Colorado Business Week, a hands-on business
experience for high school students, resulting in successful program completion
for all 15 students.
DEPARTMENT OF DEFENSE DEPENDENTS SCHOOLS (DODDS), Kaiserslautern, Germany 1993
- 1994
Substitute Teacher, Kaiserslautern American Middle School
* Instructed middle school students using professional teaching techniques and
practices appropriate to subject matter and grade level.
* Tutored students in Pre-Algebra and Algebra, helping 98% increase their GPA t
o 2.5 or higher.
AMERICAN FAMILY INSURANCE, Brookfield, Wisconsin 1988 - 1993
Casualty Claims Analyst
* Managed timely suspense of 150-file inventory.
* Performed detailed investigation and settlement of auto total losses, persona
l injury, and business / homeowner liability losses.
* Ensured customer satisfaction through an immediate response rate of 91%.
* Successfully participated in Early Settlement Program, achieving 17-25 positi
ve settlements monthly.
U.S. ARMY RESERVES, Milwaukee, Wisconsin & Laundstuhl, Germany 1988 - 1995
General Engineering Officer, 330th Support Center (1993-1995)
* Planned, trained, and coordinated engineer staff missions and subordinates as
signed to the Plans Area Damage Control Section.
* Acted in capacity of Training Officer, Sponsorship Program Director, and ARCO
M Reports Officer.
* Appointed Officer in Charge for conducting common task testing, resulting in
the successful training of 22 non-commissioned officers and enlisted personnel.
* Assigned as Safety Officer for M60 weapons range, safely qualifying eight req
uired personnel.
Headquarters Detachment Commander, 84th Division (1991-1993)
* Provided command and control for 28 personnel; planned, coordinated, controll
ed, and directed activities for the organization's mission.
* Established an awards and merit program and monitored pay actions of the 28 s
oldiers.
 * Accomplished 0% loss in the Battalion Discipline Program; maintained 85% dril
l attendance each month.
* Maintained accountability systems and programs to achieve a 100% accountabili
ty of materials valued at $100,000+.
Senior Supply Officer, 84th Division (1988-1991)
* Ensured all organization equipment was reassigned to the company level and th
e battalion remained at 100% accountability for all supplies and equipment.
* Trained all associated personnel in the accepted method of inventory control;
supervised food service.
* Successfully facilitated the relocation of all property and equipment from on
e U.S. Army Reserve Center to a newly established site with 0% loss.
Education & Professional Development
UNIVERSITY OF ALABAMA, Tuscaloosa, Alabama
Bachelor of Science, Pure Mathematics
* General Lines Property & Casualty / Life Accident / Health ISR, Texas Departm
ent of Insurance (expired)
* Associates in Claims (AIC) - three courses completed, Insurance for Professio
nals, Colorado
* Supervisory Training Program, U.S. Army, Ft. Lee, Virginia
* Advanced Correspondence Supervisory Program, U.S. Army, Ft. Lee, Virginia
Technical
Microsoft Office (Word, Excel, PowerPoint)
SAP