22136 144th Street

Live Oak, FL 32060

386-776-1400 (Home phone) 386-688-7314 (Cell phone)
Gail L. Feder (formerly known as Gail F. Clough)
Objective
To secure a position in an office to maximize my expertise and expand my knowled
ge in the day-to-day functions of office practices. I have many years experienc
e in customer service and computer applications. I have worked in Municipal Gov
ernment and have worked in the private or corporate sectors. I would bring with
me a true team spirit and ability to learn quickly. I am a problem solver and
work well under pressure.
Experience
04/09-Present Sitel (Call Center for Directv) Lake City, FL
Customer Service Representative
Answer customer billing questions.
Solve customer billing issues.
Answer customer technical questions.
Troubleshoot technical problems.
Set up service calls.
04/08-05/09 Dollar General Mayo, FL
Third Key
Count cashier drawers and safe for shift change and closing.
Cash out customers. Check in vendors.
Front face store and stock shelves.
Sweep and mop floors.
Bank deposit, nightly reports and close store.
01/07-05/08 Advent Christian Village (Lodge) Dowling Park, FL
Desk Clerk
Open or close office for the day.
Answer telephone, and take messages.
Make room reservations, take in payments, and give out room keys.
Credit Report, and Cash Report.
Bank deposit.

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10/06-05/08 Advent Christian Village (Post Office) Dowling Park, FL
Postal Clerk
Separate incoming mail, and put in customer boxes.
Forwarding mail.
Greet customers at window.
Retrieve packages.
Separate outgoing mail.
04/06-10/06 Advent Christian Village (Clinic) Dowling Park, FL
Office/Clerical Assistant
Pull patient charts to get ready for next day.
Answer telephone, and take messages.
Filing, and records management.
Schedule appointments.
Greet patients.
10/03-05/05 Northeast Underwriters St. Petersburg, FL
Customer Service Representative
Maintain client files.
Answer client questions, and solve problems.
Filing.
Agency billing.
Set up client accounts. Take in, and send out payments.
3/03-9/03 Raymond James Financial St. Petersburg, FL
Document Control Specialist
Indexing and document approval in Workflow.
Scan documents, and prepare documents for scanning.
File, audit, and recycle documents after scanning.
Date stamp incoming mail, and sort incoming mail.
1998-2002 Moore North America Hartford, CT
Inventory Coordinator
Enter outside orders from customers, Moore Orders and stock items.
Maintain stock inventory in four warehouses.
Answer customer and sales rep. questions, and solve problems.
Filing, monthly reports.

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1994-1997 City of Indian Rocks Beach Indian Rcks Bch, FL
Receptionist, Building Secretary and Zoning Secretary
Analyze and document inspections, report to the inspector, and enter results int
o computer system.
Greet clients, answer and log telephone calls, take in and issue permits, mainta
in building property files, answer building and zoning questions as needed.
Issue Certificates of Occupancy.
Record Management, monthly and yearly records reports.
Typing letters for Code Enforcement, file correspondence and maintain Code Enfor
cement Files.
Education
Manchester High School Manchester, CT
Business Course.
Graduated top 1/3rd of class.
Howell Cheney Technical School Manchester, CT
Word Processing Course
Victorvalley Community College Victorville, CA
Escrow Courses
Manchester Community College Manchester, CT
Accounting Courses
Fred Pryor's Exceptional Customer Service Course Clearwater, FL
Diana Fink's Central Insurance School Clearwater, FL
440 Insurance License
Office Equipment/Computer Systems
IBM Computer, Compaq Computer, Gateway 2000 Computer, Hewlett-Packard Printers,
Panasonic LASERJET Printer, Copiers, Fax Machines, Calculator, Dictaphone Equipm
ent, Postage Machines, Various types of typewriters.
WFMS, Logic, Gatekeeper, Lotus 123, WordPerfect, AS 400, Windows 95, Word for Wi
ndows, Windows 98, Windows 2000, Windows XP, Excel, Lotus Notes, Microsoft Word,
Multimate, Ross, Pro-Mix, View Star, and AMS.
Letters of Recommendation available upon request.