JACKSON, SPHR
1005 MANORWOOD COURT
ATLANTA, GEORGIA 30328
678-665-5558
cj598b22@westpost.net
PROFILE
Dedicated Human Resource professional with over 12 years of management and super
visory experience, managing a full spectrum of human resource programs, services
and functions. Strong command of employment laws, compliance issues, recruitme
nt-retention, conflict resolution, change management and benefit plans. Proven s
kills in labor and employment law including complaint investigation to thwart le
gal action.
PROFESSIONAL EXPERIENCE
S.F. Merritt, Inc./EAHC, Atlanta, GA 2002 - 2010
Human Resources Manager
S.F. Merritt, Inc. is a full service residential real estate outsourcing firm th
at provides housing benefits to corporations and organization.
*Managed all the daily operational aspects in the Human Resources Departments fo
r 200 employees. Conducted extensive analysis of existing HR department and dev
eloped business plan to update all policies, procedures, services, programs and
operations. Coordinated the process to revise and update the Employee Handboo
k. Improved the manual from a small pamphlet to a professional bound document fo
r employee resource/reference. Established communication programs to update emp
loyees, management, and field employees on company's new programs and changes.
*Implemented annual climate survey that became an integral part of the company c
ulture. Survey feedback resulted in actionable plans that contributed to the ove
rall growth and success of the company. Elevated employee morale and increased c
onfidence through communication forums, employee opinion survey, and incentive b
onuses in lieu of merit increases. Created an environment of inclusion, open co
mmunication, and honesty during times of change.
*Designed and deployed a job-specific and goal-based Performance Management prog
ram. Trained and advised management staff on how to apply the new program. Modi
fied the sales compensation plan, implementing a pay for performance model using
incentives and bonus to motivate performance while reducing base pay salaries.
EDUCATION
San Bernardino, CA 1998
B.A., Business Administration Finance Concentration
AREAS OF EXPERTISE
* Human Resources Generalist Affairs * Benefits and Compensation Administration
* Employee Relations and Retention * Wage and Salary Analysis / Employee Surve
y
*Supervision and Recruitment * Cost Controls and Benefit Analysis
PROFESSIONAL AFFILIATIONS
Member, Society for Human Resource Management (2005 to Present)
Georgia Speaker's Bureau (2008 to Present)
Georgia Chamber of Commerce-Government Affairs Committee (2009 to Present)