Diane Barrier

Client Relations/Administrative Support

19810 SE 38th Circle
Camas, WA 98607
(360) 844-5569 (907) 229-3320
db8a5414@westpost.net
SUMMARY
My strengths in client phone relationship-building and customer service created
a solid bond with our clients, strengthening the sales link with our company whi
ch led to repeat business, client referrals and annual sales exceeding $1 millio
n.
KEY SKILLS
Client relations Building Relationships Customer Relations Attention to Detai
l Managing
Tasks Meeting Deadlines Motivated Confident Upbeat Team Building Organiza
tional Skills Multitasking Building Credibility Helping Others Sales - Lea
dership Problem Solver Oral/Written Communication Prioritize Tasks with Compe
ting Deadlines- Working Independently MS Word Excel Outlook
ACHIEVEMENTS & RESULTS
Responsible for building a solid bond with clients, collecting full payments, ge
tting repeat business and client referrals which exceeded annual sales of $1 mil
lion dollars within 12 months, receiving an award for outstanding achievements.
Won the Circle of Excellence Award for outstanding achievements and increasing c
ustomer satisfaction by 100% during my management of 15 Resale Accounts.
Implemented aTotal Quality Process which reduced warranty costs and customer cal
l backs by 50% and increased customer satisfaction and client referrals by 60% f
or a home building company. Required contractors to take ownership for their own
warranty callbacks and costs, thereby increasing net profits for the company.
PROFESSIONAL EXPERIENCE
CIRI ALASKA TOURISM
Group Sales Coordinator
Developed and maintained a solid client bond relationship with all travel agents
, corporations and other groups both domestic and abroad while enforcing timely
contract payments. Created and implemented a functional database system to track
all groups and transactions, which became a valuable tool for tracking revenue,
resulting in a year end award for outstanding achievements.
AT&T WIRELESS COMMUNICATIONS
Reseller Liaison
Supported and developed a solid client bond relationship with Alaska and Nationa
l Resale Accounts providing training, technical, systems, billing and legal supp
ort. Decreased customer complaints and legal issues reducing overall legal cost
s and increasing revenue by more than 50%. Received Circle of Excellence Award.
QUADRANT CORPORATION
Customer Service Assistant
Implemented a Total Quality Process System for homebuilding managing all superin
tendents and subcontractors to ensure all Total Quality Processes were applied d
uring construction and the one year warranty period. Supported and built a clos
e working relationship with all the homebuyers throughout their one year warrant
y period. Reduced warranty costs and callbacks for company, increasing customer
satisfaction and customer referrals, thereby increasing home sales and net profi
ts for the company.
EDUCATION
Clark Community College Business Administration 2 years
Alaska Pacific University Business Administration 1 year

References upon request