P&L ... Strategic Planning ... Multi-Unit Operations Management ... Finance & Bu dget Planning Facilities & Site Management ... Construction & Maintenance Project Planning & M anagement Building & Space Assessment & Utilization ... Site Selection, Procurement & Relo cation Service Level Agreements ... Contract Negotiation ... Key Account Executive Rela tions Cost Containment ... Supplier Relations ... Organizational Relations & Communica tion Employee Training ... Regulatory Compliance SUMMARY Perceptive and rigorously detailed Facilities & Operations Manager with the prov en strategic analysis and planning ability required to maintain and maximize ass et performance while bringing crucial new construction and maintenance project i nitiatives to fruition on time and under budget. Works collaboratively to achiev e new standards of cost control, reliability, safety, security and performance. Quality-focused leader who acts as a catalyst to maximize asset utilization, emp ower teams and capitalize upon long-term strategic opportunities. Excellent value analysis and problem resolution abilities balanced with bottom-l ine finance and budgeting approaches that ensure all organizational goals and ob jectives are routinely achieved. Particular expertise negotiating and monitoring contracts and supervising project and facilities management teams. Articulate c ommunicator with excellent interpersonal skills and the ability to collaborate a cross all departments and operational areas to achieve high levels efficiency, c onsistency and professionalism. Areas of expertise include: Leadership Prepares and develops programs of action to accomplish vital growth objectives w hile demonstrating a strong and positive work ethic marked by integrity and dipl omacy. Administration & Supervision Ensures accountability of subordinates related to conduct and productivity and i s responsive to recognizing problems and providing doable solutions. Systematica lly researches and documents all relevant information and accurately identifies key issues and develops action plans. Negotiation Communicates effectively at the executive level as well as with a diverse range of individuals at all organizational levels to negotiate terms and growth opport unities. Negotiated numerous performance-based contracts with Expedia, Inc., Mic rosoft, Clearwire, Adobe and the Bill and Melinda Gates Foundation. EXPERIENCE Chief Operating Officer (2000 - 2009) OASIS, Inc., Woodinville WA Promoted to direct all company day-to-day operations, meet budget and financial goals and drive both short-term and long-term strategic planning for this facili ties services company. * Key clients included Microsoft, Expedia, Inc., Adobe, Bill and Melinda Gates F oundation, Clearwire, Alaska Airlines and Verathon. * Responsible for annual budget from inception through execution. * Oversaw all A/P and A/R, developed banking relationships, monitored credit lin es and negotiated and secured major client multi-year multi-million dollar contr acts.
Facilities Site Services Manager | Microsoft Campus
(1991 - 2000) OASIS, Inc., Woodinville WA Recruited by the President to be the project manager for 32 national sites for k ey accounts, including Microsoft, Johnson Controls and Expedia, Inc.. Recruited, managed and developed a 43-person staff. * Researched and collected $1.2M in tenant improvement monies on behalf of Micro soft. * Increased revenue at the Microsoft site from $180K to $3.5M in 3 years. * Managed and directed the moving of 10,000 company individuals per year from 19 97 to 2000. * Negotiated and established service level agreements with Johnson Controls. Operations Manager (1990 - 1991) United Auto Exchange, Seattle WA Recruited to direct day-to-day operations for this firm providing auto brokerage services to Southeast Alaska. * Conducted due diligence and negotiated and established buy rates with lenders. * Supervised a team consisting of a shipping manager, controller and shipping cr ew. Additional Experience Consumer Loan Administration Officer, Alaska USA Federal Credit Union - Oversaw consumer loan quality of this $1.2 billion dollar credit union, as well as a sta ff of 130. EDUCATION | PROFESSIONAL DEVELOPMENT Masters Degree Organizational Development (with Honors), Central Washington Uni versity Bachelors Degree Sociology, Psychology, English, Central Washington University Member International Facilities Management Association Facilities Services Network References Available Upon Request