Career Summary

A dynamic and high-performing retail operations manager focused on achieving th

e
right results through people and processes. A professional, who can lead and m
anage
teams in a highly transactional and customer-focused retail environment. A per
son
who thrives on challenge, and who walks the talk.
Skills Summary
Retail Operations Manager Customer Relations Leading a
nd Managing Teams
Logistics Management College Recruiting Lea
dership Development
Human Resource Management Conflict Resolution

Professional Experience
Target Corporation: Fortune 100 Major Retail Company in North America
- Dynamic executive with 5+ years in retail store operations management with bro
ad experience to include store sales, retail operations, logistics, and human re
sources
Assistant Store Manager, Responsible for Human Resources
(Second to the Store Manager and her/his back-up) February 2009 - Present
X Managed the day to day HR operations in a high volume ($56 million) retail ope
ration based in Redmond, WA
X Managed all Staffing in a high volume store
- Reversed store front line turnover by 40% in 2009
X Selected and developed highly-capable individuals to manage
X Schedule weekly for 200+ employees in more than 25 work centers, including ove
rnight positions and ensuring that we schedule to the business by utilizing dail
y sales forecasts, to assist with daily/weekly schedule parameters
X Direct the development of entire store leadership team
- Improved leadership team results from having 1 district trainer in 2008 to 15
district trainers by 2010 for department supervisors (Flagship store of the dist
rict)
X Acting Store Manager in 2009 for 5 months, oversaw all store processes and HR
V involved in all talent meetings, and conference calls, while still continuing
to follow HR core roles
Assistant Store Manager, Responsible for Logistics
January 2007 V January 2009
X Lead Truck Unload team of 30 V 70 team members to effectively replenish and re
-stock a $44 million store
X Strategize and research replenishment opportunities, resulting in out of stock
s, or too heavy on-hands
- Training Department Supervisors what to look for and how to handle the situati
on by contacting the Distribution Center
X Ran an overnight and early morning process: resulting in flexibility, adaptabi
lity and resiliency of team and leadership
X Improved Logistics measurable results of productivity and timelines
- From 80% in 2007 to 100% in 2008
X Leader on Duty (LOD): acting Store Manager, all decisions in store are through
the LOD
- Includes: guest service, handling guest concerns, keeping the store zone and b
rand maintained
- Leading through the Department Supervisors
- Understanding the scope of the business (Sales; Payroll; Top 3 Wins and Opps;
speaking to the business)
X Trainer for Logistics for the Seattle Metro Region: Trained 8 Assistant Manage
rs in training for logistics in 3 Districts in a 6 month period in 2008: all are
still with the company and successful in their role, and even promoted to other
positions
X Nominated and recognized at the Group Logistics Summit as the MVP for D159, by
focusing on Managing Talent through great training and feedback, and as the dis
trict resource, and helping problem solve other store opportunities
Assistant Store Manager, Responsible for Apparel and Accessories
May 2005 V December 2006
X Led a group of 5 Department Supervisors in their departments overseeing the hi
ghest Margin area of the store, Apparel
X Routine included: LOD duties, scheduling, development of department supervisor
s, performance management, recognition, interviewing; while ensuring that Appare
l was still maintained by the team by the team
X District Trainer for Apparel and Accessories, as well as the intern captain: R
esulted in training 2 Assistant Manager for Apparel, and training 2 Interns
X Promoted 1 Intern to Assistant Manager
X Recognized for having the most brand, full, and impactful Apparel Department i
n the Group (4 states) by Target Group Director of Group 198 (Oregon, Washington
, Idaho and Montana)

Employment History
TARGET V Redmond, WA; Kent, WA
May 2005 to Present

Education
WASHINGTON STATE UNIVERSITY V Pullman, WA
Bachelor of Arts V Apparel Merchandising GPA: 3.89
Marketing Minor
Magna Cum Laude 2005