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Susan E.

24 Commonwealth Avenue Home phone: 401-247-2913
Barrington, RI 02806 email:
Affirmative Action
HR Compliance/Leadership
Employee Relations
Equal Employment Opportunity
Employment Law
Conflict Resolution
Integrity and Trust

Self Directed
Customer Focus
Business Acumen
Conflict Resolution
Drive for Results
Six Sigma Green Belt Certified
Action Oriented
PeopleSoft Proficient
Organizational Agility

Diversity Management
Customer Focus
Lowe's Companies, Inc., Mooresville, NC 12/09 - 03/10
Lowe's is a FORTUNE 50 company with sales of $47.2 billion in 2009.
The company serves approximately 15 million customers a week at more
than 1,700 home improvement stores in North America.
Compliance Manager
Responsible for the development and implementation of an Affirmative
Action program for over 225,000 employees in the United States.
* Lead the creation of a new Federal Contractor program for Lowe's
and ensured compliance with all regulatory requirements under the
American Recovery and Reinvestment Act of 2009 (ARRA).
* Affirmative Action subject matter expert for all 1,800 retail
stores and management of AAP vendor.
* Development and implementation of AA/EEO compliance handbook to HR
and legal community.
* Establishment and implementation of reporting and audit procedures
to measure the effectiveness of action oriented programs and goal
* Reviewed, advised and updated all HR policies and procedures.
Textron Inc., Providence, RI 1994 - 2009
A $13 billion, global, multi-industry, FORTUNE 500 company with
market leading operations in Aircraft, Industrial and Finance.
HR Compliance & Labor Law Consultant (01/04 - 10/09)

Responsible for ensuring Textron's HR Operations were in compliance

with U.S. employment laws and/or regulations. Managed compliance of
EEO and Affirmative Action programs for over 60 locations with 40,000
* Development and implementation of the Affirmative Action Program
for all U.S. locations. Subject matter expert for AA/EEO.
* Partnered with legal on the development and implementation of ADA,
FMLA, Harassment, Hostile Work Environment, and Annual Compliance
Certification, Code of Conduct and other HR policies and
procedures to ensure compliance.
* Provided strategy advice and direction in the development of
Diversity goals for each business unit based on local availability
and utilization.
* Investigated and prepared position statements to respond to Equal
Employment Opportunity Commission (EEOC) Discrimination charges.
Company representative for EEOC mediation sessions.
* Assisted in the development of Diversity goals for each business
unit based on local availability and utilization.
* Prepared EEO-1 and VETS-100(A) reports for the organization.
* Liaison with government agencies. Managed and provided strategic
direction and counsel for all Office of Federal Contractor
Compliance Programs (OFCCP) compliance audits and reviews. Managed
over 60 OFCCP audits in the past 5 years, all closed with no
* Prepared reports and guidance to management pertaining to
affirmative action and EEO.
* Monitored all federal, state and local regulatory laws to ensure
compliance across all business units.
* Led the implementation of E-Verify requirements across the
Susan E. Custer
24 Commonwealth Avenue Home phone: 401-247-2913
Barrington, RI 02806 email:
Page 2
Employee Relations & Compliance Representative (12/00 - 1/04)
Responsible for accurate Affirmative Action reporting for all Textron
companies - over 80 locations.
* Defined and prepared all regulatory reporting, such as EEO-1, EO
Survey, Vets-100 and VETS-100A.
* Managed the web-based ethics and compliance resource center that
provided required training for employees.
* Initiated, researched and implemented a new software program to
manage and produce Affirmative Action plans across Textron's 80
locations, saving over $500,000 annually. Centralized affirmation
action process ensuring 100% compliance throughout the
* Perform salary and adverse impact analysis for all Affirmative
Action Plans.
* Liaison with government agencies. Manage and responsible for all
OFCCP compliance audits.
Executive Assistant to the EVP Administration and Chief Human
Resources Officer (3/98 - 12/00)
Interacted extensively with all levels of the organization including
the Board of Directors, executive/senior management, division
presidents and employees.
* High level of interaction with CEO, Board of Directors and
Executive management regarding human resources and Board matters.
* Initiated new electronic filing system to ensure that the EVP
provided the CEO with all requested information by deadline
Executive Assistant to VP Communication and Investor Relations (8/94 -
Provided full executive support for the VP
* Interaction with Board of Directors and Executive Management on
earnings reports, stock price fluctuation and all investor
relations matters.
* Compiled data and prepared quarterly peer analysis reports.
* Assisted with the preparation and collection of data for Textron's
annual report and fact book
* Answered inquiries from institutional analysts and investors.
* Maintained analyst and investor database
* Planned off-site investor meetings.
Champlain College Burlington, VT
Master of Science in Law
Concentration in Employment Law
Johnson & Wales University Providence, RI
Bachelor of Science, Management Cum Laude
Concentrations in Human Resources Management, Legal Studies and
International Business
Selected by the Business School Department Head to participate in the
Study Abroad program in Brazil. Completed a continuous improvement
project at a General Electric plant in Campinas, Brazil.
Currently President of the Parent's Association for Middlebridge
School, Wakefield, RI - a coeducation boarding and day high school
program for students with learning differences
CYO Basketball coach, Barrington, RI
Little League Baseball Coach, Riverside, RI and Barrington, RI
Youth Soccer Coach, Barrington, RI
Special Olympics, Providence, RI