Marium Strott

Castle rock, Colorado 80108

303-660-2224/cell 303-875-8036
Email:
Personal Profile:
A resourceful, diligent, highly motivated professional, with a strong record of
accomplishments in project management, support and planning. Diverse experiences
with a proven ability to problem solve and communicate at all levels to achieve
and improve productivity and profitability. Strong organizational and managemen
t skills, which effectively motivate team members to achieve or exceed professio
nal goals. Executive assistant.
Skills Summary:
* Supervise and managing multiple projects, process development and implementat
ion.
* Leadership in large and small organizations and global teams to set objective
s, and complete performance evaluations.
* Strong written and verbal communication skills
* Workforce Relations, E Business Communication, Labor Relations, EEO, Diversit
y in the Workplace, Malcolm Baldrige Process Writing, Coaching and empowerment
* Effective Communications and Development, Managing Conflict, Project Manageme
nt Strategies and ISO standards.
* Microsoft Office Applications, and Avaya-specific applications
Education: Currently attending Kaplan University pursuing AA in Medical Office M
anagement
Professional Experience
Avaya Inc May 1998 - Feb 2010
Human Resource Generalist
Auditor ISO (international organization for standardization)
Real Estate Manager
* Management of daily absence/FMLA and disability for 600 CWA contract employee
s in numerous systems.
* Provide on board payroll and benefit training to new coaching staff as requir
ed
* Negotiating/settlement of 1st and 2nd step grievances for attendance issues.
* Process/negotiate accommodation and return to work requests from medical leav
es
* Internal contact for payroll issues
* Provide necessary discipline documentation to coaches for coverage
* Reconciliation of payroll discrepancies monthly.
* Liaison to medical benefit team to manage specific FMLA and disability cases
* Provide daily absence reports to Executive Leadership.
* ISO internal auditor and resource. Provide additional training as needed for
new auditors.
* Management of HR district files across multiple locations
* Responsible for personnel moves in 3 Denver locations including project manag
ement of consolidations and telecom requests.
* Latest project completed in 2009 was $4,000.00 under budget and 1 week ahead
of schedule.
Global Project Manager
* Managing project specific global technology implementation.
 * Maintain project plans, communication and risk assessments
* Project manager for Business continuity planning and implementation.
* Global process discovery, design and implementation.
Process /Project Manager
* Provided updates to Executives, leadership teams and key stakeholders.
* Coordinated meetings/conference calls for project and processes reviews
* Mapped/documented processes in Nimbus (Process Tool)
* Identified process gaps and implemented changes to support global customers
* Assisted in development of current project documentation and templates for PM
O
* Co-managed Project Management Office responsible for review of new project re
quests, resource availability, risk assessment, time commitments and strategic o
utcomes
* Administrative support for remote manager with ability to multi-task and perf
orm in diverse environment.
* Managed Global websites for GTS contacts and escalations
Executive Support/Staff Manager
* Supported Executive Vice President, handled staffing requests with sensitive
and proprietary information including benefit questions
* Responsible for communicating company standards and policy throughout organiz
ation
* Maintained staff calendars, travel, customer site tours, conference and video
calls as required, documented performance plans and worked with CWA as needed
* Documented core processes for direct staff for ISO certification.
* FMLA/disability manager with responsibilities including leading weekly confer
ence calls with managing vendor, monitoring cases, timelines and providing cost
savings of approximately $200,000.00 in less than a year to organization.
* Directed contingency planning for organization during CWA contract negotiatio
ns.
* Developed and implemented centralized employee filing system for Avaya Remote
Technical Services maintaining 1600 employee files.
Operations Manager/Fortune 500 Accounts
* Managed business performance guidelines, setting objectives, development of m
etrics and staffing, increasing productivity and call route management.
* Supervision of technical support staff of 150 employees and strategic custome
r accounts in a 7 X 24 call center.
* Scheduled training, developed business metrics and handled customer escalatio
ns.
* Project manager working with executive management to ensure execution of cust
omer maintenance contracts and support processes.
*
Call Receipt/Account Manager
* Migration of Fortune 500 accounts into specialized services team
* Promoted to management within 8 months
* Responsible for handling incoming customer calls and minor trouble shooting