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MANAJEMEN RESIKO

Manajemen resiko adalah proses pengukuran atau penilaian resiko serta


pengembangan strategi pengelolaannya. Strategi yang dapat diambil antara lain
adalah memindahkan resiko kepada pihak lain, menghindari resiko, mengurangi
efek negatif resiko, dan menampung sebagian atau semua konsekuensi resiko
tertentu. Manajemen resiko tradisional terfokus pada resiko-resiko yang timbul
oleh penyebab fisik atau legal (seperti bencana alam atau kebakaran, kematian
serta tuntutan hokum). (Wikipedia)
Manajemen resiko adalah rangkaian langkah-langkah yang membantu
suatu perangkat lunak untuk memahami dan mengatur ketidak pastian (Roger
S. Pressman).
Pada saat kita mengerjakan pengembangan perangkat lunak sering kita
menghadapi berbagai situasi yang tidak nyaman seperti keterlambatan
pengembangan atau pengeluaran biaya pengembangan yang melebihi anggaran.
Hal ini dikarenakan kurang siapnya kita menghadapi berbagai kemungkinan
resiko yang akan terjadi. Untuk itu perlu dilakukan identifikasi tindakan yang
harus dilakukan untuk mencegah ataupun meminimalkan resiko tersebut.
Mengapa manajemen resiko itu penting? Sikap orang ketika menghadapi
resiko berbeda-beda. Ada orang yang berusaha untuk menghindari resiko,
namun ada juga yang sebaliknya sangat senang menghadapi resiko sementara
yang lain mungkin tidak terpengaruh dengan adanya resiko. Pemahaman atas
sikap orang terhadap resiko ini dapat membantu untuk mengerti betapa resiko
itu penting untuk ditangani dengan baik.
Beberapa resiko lebih penting dibandingkan resiko lainnya. Baik penting
maupun tidak sebuah resiko tertentu bergantung pada sifat resiko tersebut,
pengaruhnya pada aktifitas tertentu dan kekritisan aktifitas tersebut. Aktifitas
beresiko tinggi pada jalur kritis pengembangan biasanya merupakan
penyebabnya.
Untuk mengurangi bahaya tersebut maka harus ada jaminan untuk
meminimalkan resiko atau paling tidak mendistribusikannya selama
pengembangan tersebut dan idealnya resiko tersebut dihapus dari aktifitas
yang mempunyai jalur yang kritis.
Resiko dari sebuah aktifitas yang sedang berlangsung sebagian
bergantung pada siapa yang mengerjakan atau siapa yang mengelola aktifitas
tersebut. Evaluasi resiko dan alokasi staf dan sumber daya lainnya erat
kaitannya.
Resiko dalam perangkat lunak memiliki dua karakteristik:
- Uncertainty : tidak ada resiko yang 100% pasti muncul.
- Loss : resiko berimbas pada kehilangan.
Dan resiko memiliki tiga kategori:
- Resiko proyek : berefek pada perencanaan proyek.
- Resiko teknikal : berefek pada kualitas dan waktu pembuatan perangkat
lunak.
- Resiko bisnis : berefek pada nilai jual produk
Contoh : Seorang programmer yang sangat pintar keluar. Resiko yang
mana?
B
I
A
Y Total Biaya
A

Cost Of Expected Losses


Aversion from the risk

Resiko Tingkat Optimal Tingkat Resiko

Langkah-langkah dalam manajemen proses adalah :


1. Identifikasi resiko
Proses ini meliputi identifikasi resiko yang mungkin terjadi dalam suatu
aktivitas usaha. Identifikasi resiko secara akurat dan komplit sangatlah
vital dalam manajemen resiko. Salah satu aspek penting dalam
identifikasi resiko adalah mendaftar resiko yang mungkin terjadi
sebanyak mungkin. Teknik-teknik yang dapat digunakan dalam
identifikasi resiko antara lain:
• Brainstorming
• Survei
• Wawancara
• Informasi histori
• Kelompok kerja
Tipe-tipe resiko:
Untuk keperluan identifikasi dan mengelola resiko yang dapat
menyebabkan sebuah pengembangan melampaui batas waktu dan biaya
yang sudah dialokasikan maka perlu diidentifikasikan tiga tipe resiko
yang ada yaitu:
• Resiko yang disebabkan karena kesulitan melakukan estimasi.
• Resiko yang disebabkan karena asumsi yang dibuat selama proses
perencanaan.
• Resiko yang disebabkan adanya even yang tidak terlihat (atau
tidak direncanakan).
Beberapa kategori faktor yang perlu dipertimbangkan adalah sebagai
berikut:
• Application Factor
Sesuatu yang alami dari aplikasi baik aplikasi pengolahan data
yang sederhana, sebuah sistem kritis yang aman maupun sistem
terdistribusi yang besar dengan elemen real time terlihat menjadi
sebuah faktor kritis. Ukuran yang diharapkan dari aplikasi juga
sesuatu yang penting – sistem yang lebih besar, lebih besar dari
masalah error, komunikasi dan manajemennya.
• Staff Factor
Pengalaman dan kemampuan staf yang terlibat merupakan faktor
utama – seorang programer yang berpengalaman, diharapkan akan
sedikit melakukan kesalahan dibandingkan dengan programer yang
sedikit pengalamannya. Akan tetapi kita harus juga
mempertimbangkan ketepatan pengalaman tersebut- pengalaman
membuat modul dengan Cobol bisa mempunyai nilai kecil jika kita
akan mengembangkan sistem kendali real-time yang komplek
dengan mempergunakan C++.
Beberapa faktor seperti tingkat kepuasan staf dan tingkat
pergantian dari staf juga penting untuk keberhasilan sebarang
pengembangan – staf yang tidak termotivasi atau person utama
keluar dapat menyebabkan kegagalan pengembangan.
• Project Factor
Merupakan hal yang penting bahwa pengembangan dan
obyektifnya terdefinisi dengan baik dan diketahui secara jelas
oleh semua anggota tim dan semua stakeholder utama. Jika hal
ini tidak terlaksana dapat muncul resiko yang berkaitan dengan
keberhasilan pengembangan tersebut. Dengan cara serupa,
perencanaan kualitas yang formal dan telah disepakati harus
dipahami oleh semua partisipan. Jika perencanaan kualitas
kurang baik dan tidak tersosialisasi maka dapat mengakibatkan
gangguan pada pengembangan tersebut.
• Project Methods
Dengan mempergunakan spefikasi dan metode terstruktur yang
baik pada manajemen pengembangan dan pengembangan sistem
akan mengurangi resiko penyerahan sistem yang tidak memuaskan
atau terlambat. Akan tetapi penggunaan metode tersebut untuk
pertama kali dapat mengakibatkan problem dan delay.
• Hardware/software Factor
Sebuah pengembangan yang memerlukan hardware baru untuk
pengembangan mempunyai resiko yang lebih tinggi dibandingkan
dengan software yang dapat dibangun pada hardware yang sudah
ada (dan familiar). Sebuah sistem yang dikembangkan untuk satu
jenis hardware atau software platform tertentu jika dipergunakan
pada hardware atau software platform lainnya bisa menimbulkan
resiko tambahan (dan tinggi) pada saat instalasi.
• Changeover Factor
Kebutuhan perubahan “all-in-one” kedalam suatu sistem baru
mempunyai resiko tertentu. Perubahan secara bertahap atau
gradual akan meminimisasi resiko akan tetapi cara tersebut tidak
praktis. Menjalankan secara paralel dapat memberikan solusi yang
aman akan tetapi biasanya tidak mungkin atau terlalu mahal.
• Supplier Factor
Suatu pengembangan yang melibatkan organisasi eksternal yang
tidak dapat dikendalikan secara langsung dapat mempengaruhi
keberhasilan pengembangan. Misal tertundanya instalasi jalur
telpon atau pengiriman peralatan yang sulit dihindari- dapat
berpengaruh terhadap keberhasilan pengembangan.
• Environment Factor
Perubahan pada lingkungan dapat mempengaruhi keberhasilan
pengembangan. Misal terjadi perubahan regulasi pajak, akan
mempunyai dampak yang cukup serius pada pengembangan
aplikasi penggajian.
• Health and Safety Factor
Ada satu isu utama yaitu faktor kesehatan dan keamanan dari
partisipan yang terlibat dalam pengembangan software walaupun
tidak umum (dibandingkan dengan pengembangan teknik sipil)
yang dapat mempengaruhi aktifitas pengembangan.
Kesalahan estimasi
Beberapa pekerjaan lebih sulit untuk melakukan estimasi dibandingkan
pekerjaan lainnya disebabkan karena terbatasnya pengalaman pada
pekerjaan serupa atau disebabkan karena jenis pekerjaan tersebut.
Pembuatan sebuah user manual merupakan langkah yang tepat yang
dapat dipertanggungjawabkan dan sebagai bukti bahwa kita pernah
mengerjakan tugas yang serupa sebelumnya. Dengan pengalaman itu
seharusnya kita mampu untuk melakukan estimasi dengan lebih tepat
mengenai berapa lama pekerjaan dapat diselesaikan dan berapa
besarnya biaya yang dibutuhkan. Selain itu, waktu yang dibutuhkan
untuk melakukan pengujian dan penelusuran program dapat menjadi
sesuatu hal yang sulit diprediksi dengan tingkat keakuratan yang serupa
walaupun kita pernah membuat program yang serupa sebelumnya.
Estimasi dapat ditingkatkan melalui analisa data historis untuk aktifitas
yang serupa dan untuk sistem yang serupa. Dengan menyimpan
perbandingan antara estimasi semula dengan hasil akhir akan
mengakibatkan beberapa tipe pekerjaan sulit diestimasi secara tepat.
Resiko ini terjadi jika perkiraan LOC pada kenyataan yang ada jauh
melebihi LOC perkiraan pada perhitungan COCOMO, yang mengakibatkan
berubahnya jadwal pengerjaan dan biaya operasional.
Asumsi perencanaan
Pada setiap tahapan perencanaan, asumsi perlu dibuat, jika tidak benar
maka dapat mengakibatkan resiko tersebut beresiko. Misal pada jaringan
aktifitas, aktifitas dibangun berdasarkan pada asumsi menggunakan
metode desain tertentu dimana memungkinkan urutan aktifitas diubah.
Kita biasanya membuat asumsi bahwa setelah coding, biasanya sebuah
modul akan diuji dan kemudian diintegrasikan dengan modul lainnya.
Akan tetapi kita tidak merencanakan pengujian modul yang dapat
mangakibatkan perubahan desain awal. Hal ini dapat terjadi setiap saat.
Pada setiap tahapan pada proses perencanaan, sangat penting untuk
memeperinci secara eksplisit semua asumsi yang dibuat dan
mengidentifikasi apa pengaruhnya jika ternyata dalam pelaksanaannya
tidak sesuai dengan yang sudah direncanakan.
Kemungkinan
Beberapa kemungkinan dapat saja tidak pernah terlihat dan kita hanya
dapat menyakinkan diri kita sendiri bahwa ada sesuatu yang tidak dapat
dibayangkan, kadang-kadang dapat terjadi. Akan tetapi biasanya jarang
terjadi hal seperti itu. Mayoritas kejadian yang tidak diharapkan
biasanya dapat diidentifikasi beberapa spesifikasi kebutuhan
kemungkinan diubah setelah beberapa modul telah dikodekan,
programmer senior meninggalkan pengembangan, perangkat keras yang
diperlukan tidak dikirim tapat waktu. Beberapa kejadian semacam itu
dapat terjadi sewaktu-waktu dan walaupun kejadian tersebut
kemungkinan terjadinya relatif rendah akan tetapi kejadian tersebut
perlu dipertimbangkan dan direncanakan.
Metode untuk evaluasi pengaruh ketidakpastian ini terhadap jadwal
proyek:
• Penggunaan PERT untuk evaluasi pengaruh ketidakpastian
PERT dikembangkan untuk menghitung estimasi ketidakpastian
lingkungan terhadap durasi pekerjaan. PERT dikembangkan pada
suatu lingkungan proyek yang mahal, beresiko tinggi dan
kompleks. Metode PERT ini memerlukan tiga estimasi:
- Most likely time
Waktu yang diperlukan untuk menyelesaikan pekerjaan dalam
situasi normal dan diberikan simbol m.
- Optimistic time
Waktu tersingkat yang diperlukan untuk menyelesaikan
pekerjaan dan diberi simbol a.
- Pessimistic time
Waktu terlama yang diperlukan untuk menyelesaikan
pekerjaan dikarenakan berbagai kemungkinan yang masuk akal
dan diberikan simbol b.
PERT mengkombinasikan ketiga estimasi tersebut untuk
membentuk durasi tunggal yang diharapkan, te = a + 4m + b
• Penggunaan durasi yang diharapkan
Durasi yang diharapkan dipergunakan supaya suatu forward pass

dapat melalui sebuah jaringan; dengan mempergunakan metode

yang sama dengan teknik CPM. Akan tetapi dalam hal ini, tanggal

aktifitas yang dihitung bukan merupakan tanggal paling awal akan

tetapi merupakan tanggal yang diharapkan dapat mencapai

aktifitas tersebut.
Jaringan PERT yang diperlihatkan pada gambar 3 memperlihatkan

bahwa kita berharap proyek tersebut dapat diselesaikan dalam

waktu 13,5 minggu- tidak seperti CPM yang tidak memperlihatkan

tanggal paling awal untuk menyelesaikan proyek tersebut akan

tetapi tanggal yang diharapkan (atau most likely). Salah satu

keuntungan dari pendekatan ini adalah menempatkan sebuah

emphasis dalam ketidakpastian di dunia nyata.

Tabel 6.3 berikut ini memperlihatkan contoh estimasi durasi

aktifitas yang memperkirakan durasi secara optimistic(a),

pessimistic(b) dan most likeliy(m).

Tabel 6.3 – Estimasi waktu aktifitas PERT

Aktifitas Durasi Aktifitas (minggu)


Optimistic Most Likely Pessimistic (b)

(a) (m)
A 5 6 8
B 3 4 5
C 2 3 3
D 3.5 4 5
E 1 3 4
F 8 10 15
G 2 3 4
H 2 2 2.5

Pendekatan PERT juga difokuskan pada ketidakpastian estimasi

durasi aktifitas. Perlu tiga estimasi untuk masing-masing aktifitas

yang memperlihatkan fakta bahwa kita tidak yakin dengan apa


yang akan terjadi – kita dipaksa untuk menghitung fakta yang

diperkirakan akan terjadi.

• Deviasi stándar aktifitas


Perhitungan kuantitatif tingkat ketidakpastian suatu estimasi
durasi aktifitas bisa diperoleh dengan menghitung standar deviasi
s dari sebuah durasi aktifitas dengan mempergunakan rumus:

Standar deviasi aktifitas porporsional dengan beda antara estimasi


optimistic dan pessimistic, dan dapat dipergunakan sebagai
tingkatan ukuran level ketidakpastian atau resiko masing-masing
aktifitas. Durasi yang diharapkan dari masing-masing aktifitas dan
standar deviasi dari proyek tersebut (tabel 3) dapat dilihat pada
tabel 4.
Tabel 6.4- Waktu yang diharapkan dan

standar deviasi

Aktifitas Durasi Aktifitas (minggu)


A m b te s
A 5 6 8 6.17 0.50
B 3 4 5 4.00 0.33
C 2 3 3 2.83 0.17
D 3.5 4 5 4.08 0.25
E 1 3 4 2.83 0.50
F 8 10 15 10.50 1.17
G 2 3 4 3.00 0.33
H 2 2 2.5 2.08 0.08
a: optimistic b: most likely c: pessimistic

te: expected s: standard deviation

• Likehood target terpenuhi


Keuntungan utama dari teknik PERT adalah memberikan suatu

metode untuk melakukan estimasi probabilitas tanggal target

terpenuhi atau tidak. Teknik ini bisa saja hanya mempunyai

tanggal target tunggal yaitu proyek selesai, akan tetapi kita

diharapkan untuk mengatur tambahan target antara. Misalkan kita

harus menyelesaikan proyek dalam waktu 15 minggu. Kita

berharap proyek tersebut dapat diselesaikan dalam waktu 13.5

minggu akan tetapi durasinya bisa lebih dan bisa kurang. Misalkan
aktifitas C harus diselesaikan pada minggu ke 10 karena salah satu

anggota yang melaksanakan aktifitas tersebut sudah dijadwalkan

untuk bekerja pada proyek lain dan kejadian 5 memperlihatkan

penyerahan produk kepada pelanggan. Untuk itu diperlukan tiga

tanggal target pada jaringan PERT seperti yang diperlihatkan

dalam gambar 4.

Gambar 6.4
Jaringan PERT dengan tiga buah tanggal target dan perhitungan standar deviasi
kejadian

2. Analisa resiko
Setelah melakukan identifikasi resiko, maka tahap berikutnya adalah
pengukuran resiko dengan cara melihat potensial terjadinya seberapa
besar severity (kerusakan) dan probabilitas terjadinya risiko tersebut.
Penentuan probabilitas terjadinya suatu event sangatlah subyektif dan
lebih berdasarkan nalar dan pengalaman. Beberapa risiko memang
mudah untuk diukur, namun sangatlah sulit untuk memastikan
probabilitas suatu kejadian yang sangat jarang terjadi. Sehingga, pada
tahap ini sangtalah penting untuk menentukan dugaan yang terbaik
supaya nantinya kita dapat memprioritaskan dengan baik dalam
implementasi perencanaan manajemen risiko. Kesulitan dalam
pengukuran risiko adalah menentukan kemungkinan terjadi suatu risiko
karena informasi statistik tidak selalu tersedia untuk beberapa risiko
tertentu. Selain itu, mengevaluasi dampak severity (kerusakan)
seringkali cukup sulit untuk asset immateriil. Dampak adalah efek biaya,
waktu dan kualitas yang dihasilkan suatu resiko.
Dampak Biaya Waktu Kualitas
Sangat rendah Dana mencukupi Agak menyimpang Kualitas agak
dari target berkurang namun
masih dapat
digunakan
Rendah Membutuhkan dana Agak menyimpang Gagal untuk
tambahan dari target memenuhi janji pada
stakeholder
Sedang Membutuhkan dana Penundaan Beberapa fungsi tidak
tambahan berdampak terhadap dapat dimanfaatkan
stakeholder
Tinggi Membutuhkan dana Gagal memenuhi Gagal untuk
tambahan yang deadline memenuhi kebutuhan
signifikan banyak stakeholder
Sangat tinggi Membutuhkan dana Penundaan merusak Proyek tidak efektif
tambahan yang proyek dan tidak berguna
substansial

Setelah mengetahui probabilitas dan dampak dari suatu resiko, maka


kita dapat mengetahui potensi suatu resiko. Untuk mengukur bobot
resiko kita dapat menggunakan skala dari 1 – 5 sebagai berikut seperti
yang disarankan oleh JISC InfoNet:
Skala Probabilitas Dampak
Sangat rendah Hampir tidak mungkin terjadi Dampak kecil
Rendah Kadang terjadi Dampak kecill pada biaya,
waktu dan kualitas
Sedang Mungkin tidak terjadi Dampak sedang pada biaya,
waktu dan kualitas
Tinggi Sangat mungkin terjadi Dampak substansial pada
biaya, waktu dan kualitas
Sangat tinggi Hampir pasti terjadi Mengancam kesuksesan
proyek

Setelah resiko yang dapat mempengaruhi pengembangan teridentifikasi


maka diperlukan cara untuk menentukan tingkat kepentingan dari
masing-masing resiko. Beberapa resiko secara relatif tidak terlalu fatal
(misal resiko keterlambatan penyerahan dokumentasi) sedangkan
beberapa resiko lainnya berdampak besar. (misal resiko keterlambatan
penyerahan software). Beberapa resiko sering terjadi (salah satu
anggota tim sakit sehingga tidak bisa bekerja selama beberapa hari).
Sementara itu resiko lainnya jarang terjadi (misal kerusakan perangkat
keras yang dapat mengakibatkan sebagian program hilang).
Probabilitas terjadinya resiko sering disebut dengan risk
likelihood; sedangkan dampak yang akan terjadi jika resiko tersebut
terjadi dikenal dengan risk impact dan tingkat kepentingan resiko
disebut dengan risk value atau risk exposure. Risk value dapat dihitung
dengan formula :
Risk exposure = risk likelihood x risk impact

Idealnya risk impact diestimasi dalam batas moneter dan likelihood


dievaluasi sebagai sebuah probabilitas. Dalam hal ini risk exposure akan
menyatakan besarnya biaya yang diperlukan berdasarkan perhitungan
analisis biaya manfaat. Risk exposure untuk berbagai resiko dapat
dibandingkan antara satu dengan lainnya untuk mengetahui tingkat
kepentingan masing-masing resiko.
Akan tetapi, estimasi biaya dan probabilitas tersebut sulit dihitung,
subyektif, menghabiskan waktu dan biaya. Untuk mengatasi hal ini maka
diperlukan beberapa pengukuran yang kuantitatif untuk menilai risk
likelihood dan risk impact, karena tanpa ini sulit untuk membandingkan
atau meranking resiko tersebut untuk berbagai keperluan. Akan tetapi,
usaha yang dilakukan untuk medapatkan sebuah estimasi kuantitatif
yang baik akan menghasilkan pemahaman yang mendalam dan
bermanfaat atas terjadinya suatu permasalahan.

Beberapa manajer resiko mempergunakan sebuah metode penilaian yang


sederhana untuk menghasilkan ukuran yang kuantitatif pada saat
mengevaluasi masing-masing resiko. Beberapa manajer memberikan
kategori pada likelihood dan impact dengan high, medium atau low.
Akan tetapi bentuk ini tidak memungkinkan untuk menghitung risk
exposure. Sebuah pendekatan yang lebih baik dan populer adalah
memberikan skor pada likelihood dan impact dengan skala tertentu misal
1-10. Jika suatu resiko kemungkinan besar akan terjadi diberi skor 10,
sedangkan jika kecil jika kemungkinan terjadinya kecil maka akan diberi
nilai 1.
Penilaian likelihood dan impact dengan skala 1-10 relatif mudah, akan
tetapi kebanyakan manajer resiko akan berusaha untuk memberikan skor
yang lebih bermakna, misal skor likelihood 8 akan dipertimbangkan dua
kali likelihood dengan skor 4.
Hasil pengukuran impact, dapat diukur dengan skor yang serupa, harus
dimasukkan pada perhitungan total risk dari proyek tersebut. Untuk itu
harus melibatkan beberapa biaya potensial seperti :
• Biaya yang diakibatkan keterlambatan penyerahan atas jadwal yang
sudah ditentukan
• Biaya yang berlebihan dikarenakan harus menambah sumber daya
atau dikarenakan mempergunakan sumber daya yang lebih mahal
• Biaya yang tidak terlihat pada beberapa komponen kualitas atau
fungsionalitas sistem
Tabel 6.1 berikut ini memperlihatkan contoh hasil evaluasi nilai resiko.
Perhatikan bahwa resiko yang bernilai tertinggi tidak selalu akan
menjadi resiko yang pasti terjadi maupun akan menjadi resiko dengan
potensi impact yang terbesar.

Tabel 6.1 – Contoh evaluasi nilai risk exposure

Hazard L I R
R1 Perubahan spesifikasi 1 8 8

kebutuhan selama coding


R2 Spesifikasi perlu lebih lama 3 7 21

dibandingkan yang diperlukan


R3 Staf sakit yang berpengaruh 5 7 35

pada aktifitas yang kritis


R4 Staf sakit yang berpengaruh 10 3 30

pada aktifitas yang tidak kritis.


R5 Pengkodean modul lebih lama 4 5 20

dibandingkan yang diharapkan


R6 Pengujian modul 1 10 10

memperlihatkan kesalahan atau

ketidakefisiensian dalam

desain.
Prioritas resiko
Pengelolaan resiko melibatkan penggunaan dua strategi:
Risk exposure dapat dikurangi dengan mengurangi likehood atau impact
Pembuatan rencana kontingensi berkaitan dengan kemungkinan resiko yang
akan terjadi.
Sebarang usaha untuk mengurangi sebuah risk exposure atau untuk
melakukan sebuah rencana kontigensi akan berhubungan dengan biaya
yang berkaitan dengan usaha tersebut. Merupakan hal yang penting
untuk menjamin bahwa usaha ini dilaksanakan dengan cara yang paling
efektif dan diperlukan cara untuk memprioritaskan resiko sehingga usaha
yang lebih penting dapat menerima perhatian yang lebih besar.
Estimasi nilai likehood dan impact dari masing-masing usaha tersebut
akan menentukan nilai risk exposure. Setelah risk exposure dapat
dihitung maka resiko dapat diberi prioritas high, medium atau low sesuai
dengan besar kecilnya nilai risk exposure.
Risk exposure yang berdasarkan pada metode penilaian perlu diberikan
beberapa perhatian. Hasil evaluasi pada tabel 1, contoh, tidak
memperlihatkan resiko R5 adalah dua kali lebih penting dibandingkan
R6. Pada kasus ini, kita tidak bias mengintepretasikan nilai risk exposure
secara kuantitatif disebabkan nilai tersebut didasarkan pada metode
penilaian yang non-cardinal. Pada kasus kedua, nilai exposure yang
terlalu berjauhan akan mampu untuk membedakan antara resiko
tersebut. Akan tetapi risk exposure akan memungkinkan kita untuk
memperoleh suatu ranking sesuai dengan kepentingannya.
Pertimbangkan resiko pada tabel 1, R3 dan R4 merupakan resiko yang
paling penting dan kita dapat mengklasifikasikannya dengan high risk.
Tingkat kepentingan yang berbeda dapat membedakan antara skor
exposure satu dan dua ini dengan exposure tertinggi berikutnya yaitu R2.
R2 dan R5 mempunyai skor yang hampir sama dan dapat dikelompokkan
pada resiko dengan prioritas medium. Dua resiko lainnya, R1 dan R6
mempunyai nilai exposure yang rendah sehingga dapat dikelompokan
pada prioritas rendah.
Dalam kenyataannya, secara umum ada beberapa factor lain, selain nilai
risk exposure, yang harus diperhitungkan pada saat menentukan prioritas
resiko.

Kepercayaan terhadap penilaian resiko


Beberapa penilaian risk exposure relative kurang. Untuk diperlukan
investigasi lebih lanjut sebelum tindakan diambil.

Penggabungan resiko
Beberapa resiko saling bergantung dengan lainnya. Dalam hal ini maka
beberapa resiko tersebut perlu dianggap sebagai satu resiko.

Jumlah resiko
Perlu batas jumlah resiko yang dapat dipertimbangkan secara efektif dan
dapat diambil tindakannya oleh seorang manajer proyek. Untuk itu perlu
dibatasi ukuran daftar prioritas.

Biaya tindakan
Beberapa resiko, yang suatu saat dapat dikenali, dapat dikurangi atau
dicegah segera dengan biaya atau usaha yang sedikit tanpa menganggap
nilai resikonya. Untuk resiko lainnya perlu dilakukan perbandingan
antara biaya yang diperlukan dengan benefit yang diperoleh dengan
mengurangi resiko tersebut. Satu metode untuk melaksanakan
perhitungan ini adalah dengan menghitung risk reduction leverage (RRL)
dengan mempergunakan persamaan sebagai berikut:
RRL = REbefore - REafter
Risk reduction cost
REbefore adalah nilai risk exposure semula, REafter adalah nilai risk exposure
yang diharapkan setelah diambil tindakan dan risk education cost adalah
biaya untuk implementasi tindakan pengurangan resiko. Risk reduction
cost harus dinyatakan dengan unit yang sama dengan nilai resiko yaitu
nilai moneter yang diperlukan atau dengan nilai skor. Jika nilai yang
diharapkan ternyata lebih besar maka RRL yang lebih besar
memperlihatkan bahwa kita perlu berharap untuk meningkatkan rencana
pengurangan resiko disebabkan reduksi risk exposure yang diharapkan
lebih besar dibandingkan dengan biaya rencana.
3. Pengelolaan resiko
Jenis-jenis cara mengelola resiko :
a. Risk Avoidance
Yaitu memutuskan untuk tidak melakukan aktivitas yang mengandung
resiko sama sekali. Dalam memutuskan untuk melakukannya, maka
harus dipertimbangkan potensial keuntungan dan potensial kerugian
yang dihasilkan oleh suatu aktivitas.
b. Risk Reduction
Risk reduction atau disebut juga risk mitigation yaitu merupakan
metode yang mengurangi kemungkinan terjadinya suatu resiko
ataupun mengurangi dampak kerusakan yang dihasilkan oleh suatu
resiko.
c. Risk Transfer
Yaitu memindahkan resiko pada pihak lain, umumnya melalui suatu
kontrak (asuransi) maupun hedging.
d. Risk Deferral
Dampak suatu resiko tidak selalu konstan. Risk deferral meliputi
menunda aspek suatu proyek hingga saat dimana probabilitas
terjadinya resiko tersebut kecil.
e. Risk Retention
Walaupun resiko tertentu dapat dihilangkan dengan cara mengurangi
maupun mentransfernya, namun beberapa resiko harus tetap
diterima sebagai bagian penting dari aktivitas.

Penanganan resiko:
a. High probability, high impact: resiko jenis ini umumnya
dihindari ataupun ditransfer.
b. Low probability, high impact: respon paling tepat untuk
tipe resiko ini adalah dihindari. Dan jika masih terjadi, maka lakukan
mitigasi resiko serta kembangkan contingency plan.
c. High probability, low impact: mitigasi resiko dan
kembangkan contingency plan.
d. Low probability, low impact: efek dari resiko ini dapat
dikurangi, namun biayanya dapat saja melebihi dampak yang
dihasilkan. Dalam kasus ini mungkin lebih baik untuk menerima efek
dari resiko tersebut.

Contigency plan
Untuk resiko yang mungkin terjadi maka perlu dipersiapkan contingency
plan seandainya benar-benar terjadi. Contigency plan haruslah sesuai
dengan proposional terhadap dampak resiko tersebut. Dalam banyak
kasus seringkali lebih efisien untuk mengalokasikan sejumlah sumber
daya untuk mengurangi resiko dibandingkan mengembangkan
contingency plan yang jika diimplementasikan akan lebih mahal. Namun
beberapa skenario memang membutuhkan full contingency plan,
tergantung pada proyeknya. Namun jangan sampai tertukar antara
contingency planning dengan re-planning normal yang memang
dibutuhkan karena adanya perubahan dalam proyek yang berjalan.
Tabel resiko proyek software dan strategi mengurangi resiko
Resiko Teknik mengurangi resiko
Kegagalan pada personil •Memperkerjakan staf yang handal
•Job matching
•Membangun tim
• Mengadakan pelatihan dan peningkatan
karir
•Membuat jadwal lebih awal bagi personil
utama
Estimasi biaya dan waktu • Membuat beberapa estimasi
yang tidak realistis • Desain untuk biaya
• Meningkatkan pengembangan
• Merekam dan menganalisa proyek
sebelumnya
• Standarisasi metode
Mengembangkan fungsi • Evaluasi proyek ditingkatkan
software yang salah • Buat metode spesifikasi yang formal
• Survey pengguna
• Buat prototype
• Buat user manual lebih awal
Mengembangkan Membuat prototype
antarmuka pengguna Analisis tugas
yang salah Keterlibatan pengguna
Gold plating • Mengurangi kebutuhan
• Membuat prototype
• Analisis biaya manfaat
• Desain biaya
Terlambat untuk • Mengubah prosedur kendali
mengubah kebutuhan • Membatasi perubahan yang terlalu banyak
• Meningkatkan prototype
• Meningkatkan pengembangan (akibat
perubahan)
Kegagalan pada Melakukan benchmarking
komponen yang disuplai Inspeksi
pihak eksternal Spesifikasi formal
Kontrak perjanjian
Prosedur dan sertifikasi jaminan kualitas
Kegagalan menjalankan Prosedur jaminan kualitas
tugas eksternal Desain / prototype yang kompetitif
Membangun tim
Kontrak insentif
Kegagalan kinerja real- Simulasi
time Benchmarking
Prototipe
Tuning
Analisis teknis
Pengembangnya terlalu Analisa teknis
sulit secara teknis Analisis biaya manfaat
Prototipe
Melatih dan mengembangkan staf

4. Implementasi manajemen resiko


Setelah memilih respon yang akan digunakan untuk menangani resiko,
maka saatnya untuk mengimplementasikan metode yang telah
direncanakan tersebut.
5. Monitoring resiko
Mengidentifikasi, menganalisa dan merencanakan suatu resiko
merupakan bagian penting dalam perencanaan suatu proyek. Namun,
manajemen resiko tidaklah berhenti sampai disana saja. Praktek,
pengalaman dan terjadinya kerugian akan membutuhkan suatu
perubahan dalam rencana dan keputusan mengenai penanganan suatu
resiko. Sangatlah penting untuk selalu memonitor proses dari awal mulai
dari identifikasi resiko dan pengukuran resiko untuk mengetahui
keefektifitas respon yang telah dipilih dan untuk mengidentifikasi
adanya resiko yang baru maupun berubah. Sehingga, ketika suatu resiko
terjadi maka respon yang dipilih akan sesuai dan diimplementasikan
secara efektif.

Untuk studi kasus saya mengambil dari web site


http://www.sbl.tkk.fi/teaching/courses/T-128.5300/articles/Esec2001.pdf
An Industrial Case Study of Implementing
Software Risk Management

ABSTRACT
Explicit risk management is ga ining ground in industrial software development
projects. However, there are few empirical studies that investigate the
transfer of explicit risk management into industry, the adequacy of the risk
management approaches to the constraints of industrial contexts, or their cost-
benefit. This paper presents results from a case study that introduced a
systematic risk management method, namely the Riskit method, into a large
German telecommunication company. The objective of the case study was (1)
to analyze the usefulness and adequacy of the Riskit method and (2) to analyze
the cost-benefit of the Riskit method in this industrial context. The results of
(1) also aimed at improvement and customization of the Riskit method.
Moreover, we compare our findings with results of previous case studies to
obtain more generalized conclusions on the Riskit method. Our results showed
that the Riskit method is practical, adds value to the project, and that its key
concepts are understood and usable in practice. Additionally, many lessons
learned are reported that are useful for the general audience who wants to
transfer risk management into new projects.

Keywords
Risk Management, Case Study, Lessons Learned, Riskit Method
1. INTRODUCTION
Since the introduction of risk management into the mainstream of software
engineering [7][12], the software industry has gradually become more active in
using explicit risk management [13][22]. Also, the increased requirements for
risk management by many assessment standards have increased corporate
interest in risk management.
Risk management practices have become much more operational and practical,
as many guidelines, textbooks [14][20], and consultants help organizations
improve their risk management practices.
Yet, while industry is clearly using risk management techniques more actively,
there are only few reports available on experiences of introducing risk
management into an organization. The reports that are available have been
conducted as informal case studies without sufficient attempt to scientific rigor
or empirical research methods [4][9][11][17][29]. However, systematic
empirical investigations are necessary to learn more about the transfer and
application of risk management methods.
To contribute such a systematic empirical investigation, this paper presents a
carefully designed case study on the implementation of a specific risk
management method, namely the Riskit method, into the telecommunication
company Tenovis.
The paper builds on a series of three case studies related to the Riskit method
[18][24][27]. The value of replicated case studies of the same method in
varying contexts allows us to generalize our findings with respect to Riskit in
particular and risk management in general. Additionally, replication in
different contexts allows us to identify important context factors affecting the
success of the transfer and implementation of risk management.
The objectives of the case study presented in this paper were twofold. The
first objective was to characterize the usefulness and adequacy of the Riskit
risk management process from the viewpoint of the risk management
participants. This objective aimed at identifying effective ways of introducing
risk management at the company in question and in general, and of providing
feedback for improving the Riskit method.
The second objective was to characterize the cost-benefit of the Riskit risk
management process in the context of Tenovis. This objective was to
investigate the economic impact of the Riskit method.
The remainder of the paper is structured as follows. Section 2 describes the
transferred risk management method. Sections 3 and 4 describe the project
selected for this case study and the transfer of risk management into the
project. Section 5 describes the design of our case study. The results of this
case study are presented and compared with the results of previous case
studies in Section 6. Based on these results, we infer in Section 7 lessons
learned that are relevant for the general community. Section 8 concludes the
paper with a summary.

2. THE RISK MANAGEMENT METHOD


The risk management method transferred in this case study is called Riskit.
Riskit is a comprehensive risk management method that is based on sound
theoretical principles, yet it has been designed to have sufficiently low
overhead and complexity so that it can be used in real, time-constrained
projects. Because of its more solid theoretical foundations, it avoids many of
the limitations and problems that are common to many other risk management
approaches in software engineering, such as use of biased ranking tables and
expected value calculations. As Riskit has been extensively presented in other
publications [23][24][25][26][27], we present here only the principles of the
method and the features that distinguish it from other risk management
approaches.
Riskit contains a fully defined process, whose overview is presented in Figure 1
as a dataflow diagram. The full definition of the Riskit process is available as a
separate report [25].
The Riskit process includes a specific step for analyzing stakeholder interests
and how they link to risks. These links are visualized in Figure 2: when risks are
defined, their impact on the project is described through the stated project
goals. This allows full traceability between risks and goals and on to
stakeholders: each risk can be described by its potential impact on the agreed
project goals, and each stakeholder can use this information to rank risks from
his perspective.

In order to describe risks during Risk analysis, the Riskit method supports
unambiguous definition of risks using the Riskit analysis graph (also called risk
scenario) as a visual formalism. The Riskit analysis graph can be seen both as a
conceptual template for defining risks as well as a well-defined graphical
modeling formalism. An example Riskit analysis graph is presented in Figure 3.
The Riskit analysis graph allows visual yet more formal documentation of risks,
resulting in better communications and a comprehensive understanding of the
risks’ context.

In order to prioritize risks during Risk analysis, the most important risks have to
be selected based on their probability and loss. To perform this prioritization,
most risk management approaches rely on risk estimation approaches that are
either impractical or theoretically questionable. For example, the expected
value calculations (i.e., risk = probability * loss) [7] are often impractical
because accurate estimates of probability and loss are seldom available and it
is difficult to account for multiple goal effects and for a non-linear utility
function.
Riskit largely avoids these problems by using ranking techniques that are
appropriate for the type of information available. When ratio or distance scale
data are available for probability and loss, expected utility loss calculations are
used. However, often only ordinal scale metrics are available for probability or
utility loss.
For example, the risk scenarios might be ranked in terms of probability and
utility loss each as shown in Figure 4.
To select in this case the most important risks based on the combination of
probability and utility loss, a specific Riskit Pareto ranking technique is used.
This technique uses a two-dimensional space to position risk scenarios by their
relative probability and utility loss as shown in Figure 5. Using this technique,
the evaluation of the risks is then based on utility theory [3][16].
The value of this Riskit Pareto ranking technique is that it provides a reliable
and consistent ranking approach that only ranks risks as far as the input data
allows.
3. CASE STUDY CONTEXT

Tenovis is one of Germany’s largest companies in the telecommunication


market. It is a successor of Bosch Telecom and has about 8500 employees.
Tenovis works in a wide range of telecommunication areas such as private
branch exchanges (PBX), call centers, and IP-based telephony.
The project considered in this case study aimed to provide a unified,
integrated tool to support service personnel in their task of administrating all
of Tenovis’ existing PBX platforms. Thus, this project was called Tool
Harmonization Project. Starting at the end of 1999, the project’s duration was
planned to be approximately one year.
In this project new and challenging technologies were to be applied. Web
technology was to be used in a client-server application context. Additionally,
object-oriented technology was selected for design and implementation. On
the one hand, the new technologies added complexity to the project, on the
other hand, they were expected to increase the project’s productivity. Besides
the new technologies, a new development process and a new project
organization were introduced, which involved teams from three different
locations and time zones (India, France, and Germany).
In the early stages of the project, risk management was performed in an
informal way. However, this intuitive risk management was considered to be
longer appropriate for a company in the telecommunication market. This
market is characterized by high competition, strong demand for innovative
technologies, and a very short innovation cycle. These factors usually impose
risks to telecommunication projects. The introduction of new technologies and
processes imposed additional risks. Hence this project was seen as particularly
risky compared to other projects at Tenovis.
This situation made the case for the introduction of explicit, systematic, and
experience-based risk management into this project.

4. TRANSFER OF RISK MANAGEMENT


The transfer of risk management to the Tenovis context was entrusted to
Fraunhofer IESE, which served as methodology provider.
The Riskit method (see Section 2) method was one part of the overall risk
management concept proposed to Tenovis. Additionally, this concept included
methods to support risk management by data and to re-use risk experience in
future projects. Risk management by data uses specific data from a
measurement program to provide status information on a project. Risk
management by experience enables learning from other projects by means of
an experience factory [2]. This paper, however, deals only with the application
of Riskit. In the beginning, a kick-off workshop took place. The participants in
this workshop were the department head, who sponsored the implementation
of risk management, and the project management team. In the workshop, a
tutorial on Riskit was given.
Additionally, the activities of mandate and goal definition, risk identification,
risk analysis, and risk control planning (cf. Figure 1) were briefly performed for
the concrete project. A similar workshop was later performed for senior
developers. We also defined specific templates for documenting risk
information during the project (see Figure 7).
For subsequent risk management activities, which were held in separate
meetings in addition to the regular project meetings, a risk management team
was established. This team consisted of the department head and two members
of the project management team. The latter ones changed over time.
The risk management team was supported by the personnel from Fraunhofer
IESE, who had the role of facilitators in the risk management meetings. In this
role they prepared the meetings by, for example, selecting and preparing the
risk management techniques to be applied, providing the necessary documents,
and sending invitations. During the meetings they moderated the discussions
and took care of the correct applicat ion of the risk management techniques. In
addition, they were responsible for the documentation of the meeting results.
In the course of the project, the introduction of risk management was
negatively affected by several circumstances. First, the project members
regarded risk management as “yet another new method” besides the new
process and technologies, resulting in low motivation for it. Second, the
project manager, who played a very prominent role in risk management,
changed. Third, the company was sold, resulting in a major restructuring,
which made it difficult for some time to work regularly on risk management.

5. CASE STUDY DESIGN


The empirical study reported in this paper is a carefully designed case study
with predefined objectives and some level of control with respect to the
overall arrangements of the study. The authors were observing the study while
facilitating it. The design of the case study started at the beginning of the
technology transfer. We first identified the research goals shown below in the
form of a GQM-goal template [8][33]:
G1: Characterize the usefulness and adequacy of the Riskit risk management
process from the viewpoint of the risk management participants in the context
of Tenovis.
To us usefulness and adequacy mean the advantages and drawbacks of risk
management with respect to (1) the Riskit features, (i.e., the techniques used
within Riskit), (2) performing explicit risk management in general, (i.e., Riskit-
independent issues), and (3) the transfer of the risk management process and
methods into the project.
G2: Characterize the cost-benefit of the Riskit risk management process from
the viewpoint of the department head and the project manager in the context
of Tenovis. This goal aimed at assessing the economical impact of the
transferred risk management technology. Using the Goal-Question-Metric
Paradigm [8][33], we refined these two goals in questions characterizing the
quality aspects usefulness, adequacy, and cost-benefit. Subsequently, we
refined these questions into metrics defining the data to be collected to
answer the questions and evaluate the research goals. The identified metrics
were of two types: quantitative metrics and qualitative metrics.
The quantitative metrics included information like the effort spent on risk
management, the number of risks and risk types over time, the number of
controlling actions and their effectiveness over time. We collected data for
these metrics regularly during the performance of risk management. Most of
the data were collected as part of the risk management documentation. The
qualitative metrics included aspects like the benefit of risk management as
perceived by the participants and the advantages and drawbacks of the
employed Riskit process and its techniques as seen by the participants. To
collect the data for these metrics, we prepared a questionnaire containing 33
questions and an associated interview procedure (cf. Figure 6) for a structured
interview. Using these materials, we interviewed all five members of the
Tenovis risk management team at the end of the project, with each interview
lasting about one hour. The interviews were held with one interviewer and one
scribe who recorded the interviewees’ answers. The recorded answers were
entered into a database for better analysis. Each interviewee was sent a report
with his entered answers for review.

The interview results were combined and analyzed in order to answer the
research goals and identify the strengths and weaknesses of the employed
approach. In addition to the interview results, we also used the observations
we made as facilitators of the risk management meetings. These observations
were recorded after each meeting in a logbook and mainly referred to
practices that worked well or were unpractical.
Based on the interview results and the recorded observations we devised a set
of improvement suggestions to improve the risk management process and to
better tailor it to the environment.
To verify our conclusions and suggested process improvement proposals, a
feedback session with the members of the risk management team (i.e., the
interviewees) was performed. The improved risk management process will form
the basis for future risk management activities at Tenovis.
Empirical studies in general and case studies in particular are prone to biases
and validity threats that make it difficult to control the quality of the study
and to generalize its results [32][34]. In the following we discuss selected,
relevant validity threats and describe the steps taken to reduce them or their
impact on our study.
The reliability of our data collection (i.e., its consistency and repeatability)
was improved by documenting the interview questions and interview procedure
in detail and applying them consistently.
The two main threats to i nternal validity in the study were experimenter
expectation bias and maturation [35]. The experimenter expectation bias could
occur due to the technology providers’ expectations or desire to see positive
results in a study. This bias was reduced by carefully discussing and evaluating
the facilitator observations and findings and emphasizing the Tenovis
participant feedback on them. Also, we kept logbooks after each meeting to
record our observations in their original form, which helped us to remember
the precise observations and their contexts even after some time. The
maturation effect threatens the conclusions of a study when subjects react
differently as time passes. In our case this could have been possible as the
participants were just going up their learning curve on risk management and
thus became more fluent in its activities over time. However, the interviews
took place at the end of the project in a short period of time when the
participants were quite mature in their risk management practices. Therefore,
we believe that the maturation effect did not significantly affect our study.
The representativeness of the project and its participants relates to how well
we can generalize the results, i.e., to external validity. The project itself was
more risky and had perhaps higher expectation levels than normal projects in
the company. We believe that this had two impacts: On the one hand, this may
have biased the participants to recognize the need for risk management more
clearly, resulting in a generally positive attitude towards risk management. On
the other hand, the pressures of aggressive project goals may have also
reduced the time available for risk management activities by simultaneously
increasing the expectations from risk management results. This could have
resulted in a more negative attitude towards the impact of risk management on
the project. Regarding the representativeness of the project participants, we
have no specific reason or information to believe that the participants would
be different from those of other projects.

6. CASE STUDY RESULTS


6.1 Results for Riskit’s Usefulness
In this section we report the findings of our observations and the interviews.
Section 6.1.1 describes our findings related to the Riskit method itself, Section
6.1.2 describes our findings related to the performance of the risk management
in the Tenovis project, and Section 6.1.3 describes our findings related to the
transfer of risk management into the context of Tenovis.
6.1.1 Usefulness/Adequacy of the Riskit Process One crucial element in the
interviews was the question: For each activity in the Riskit process, what are
the advantages and problems perceived by the participants? In the following,
we report the most important findings related to the individual activities and
techniques in the Riskit process. Process definition: One feature of Riskit is the
full operational definition of its process. This explicit process was perceived as
systematic and very helpful. Unlike “intuitive” risk management, where risks
are unsystematically identified at the beginning and not appropriately tracked,
the process triggers all necessary activities. One positive side effect of the
explicit process is also that the importance of risk management is emphasized
as people dedicate their time to work specifically on risk management
activities. Risk Identification: To identify risks, the Riskit process provides two
techniques, which compensate each other’s biases. The two techniques are
brainstorming and a risk checklist. In this case, we used an excerpt of the SEI
checklists for risks [10].
The combination of these techniques was appreciated as being systematic and
comprehensive. Retrospectively, the participants noted that most of the
project’s risks were identified during risk identification. Additionally, the
composition of the risk management team of people from different roles (i.e.,
people with a different view on the project) was beneficial, as the different
views on potential risks could be exchanged and combined. Consequently,
almost all participants learned about risks that were new to them. Risk
Analysis: As shown in Figure 3, Riskit uses Analysis Graphs to describe and
discuss risks. These Analysis Graphs were rated as very helpful in understanding
the risk, its context, and its consequences. One benefit of these graphs was
clearly the visual representation, which made the risks more explicit and
facilitated discussions about them. Although the development of these graphs
was time consuming (discussion of a risk event and development of the
corresponding scenario took about 17 min on average), participants regarded
this time as well-invested due to the increased understanding of the risks.
Another feature of the Riskit method is the Pareto ranking technique to rank
risks and select the most important ones. This Pareto ranking technique was
perceived as beneficial and practical as people could easily compare the risks
in terms of probability and utility loss. Especially for the latter it was
appreciated that no precise, quantitative estimate of the loss had to be given
but measurement was performed through ranking the risks (i.e., for two risks it
had only to be determined, which risk had the larger loss). The selection of the
most important risks based on the combination of probability and loss was
performed by means of a Pareto-table [25]. Thi s selection was regarded as
comprehensible and thus, participants appreciated this technique.
Documentation: The documentation of the process activities is performed by
means of a set of forms. These forms serve the communication between
different activities of the process as well as between different meetings. The
most central form is the Risk Scenario Form (cf. Figure 7).
This form contains a description of the risk in both textual and graphical form,
the risk’s ranking in terms of probability and utility loss, potential and
implemented controlling actions, as well as a history of the risk and its
controlling actions. Thus, it contains complete information both for operational
purposes (i.e., monitoring of controlling actions) and documentation purposes
(which are supposed to enable learning from risks for future projects).
Based on the interviews, three disadvantages of the forms were observed.
First, the forms contain too much information for daily work, especially for risk
monitoring. During risk monitoring, participants were only interested in the
graphical description of the risk and the list of controlling actions.
Consequently, the remaining information was seen as superfluous for this
activity.
Second, the textual description of the risks was kept very short and thus mainly
consisted of keywords. This amount of detail was sufficient as long as the
participants remained the same. However, in the course of the project, new
members joined the risk management team. For them it was difficult to
acquire the necessary understanding of the risks due to their short description.
The lack of clear descriptions has the additional disadvantage of complicating
the re-use of risk experience in future projects.
Third, the effort for maintaining the documentation was considered too high
(cf. Figure 8). After a risk monitoring meeting, which was to be performed bi-
weekly, the facilitator team spent about two hours on updating the statuses of
the controlling actions as well as the risk and controlling action histories.
Responsible for the high effort was mainly the fact that the update was
performed manually in the entire documentation, which was written in MS-
Word with a complex link structure. This drawback of the process in terms of
documentation overhead can be easily overcome by an appropriate tool
support for the documentation, such as a simple database solution. This
solution also enables project managers to have fast access to risk information.
Summarizing our findings with respect to the Riskit method, we can conclude:
§ The explicit process of the Riskit method was regarded as systematic and
practical.
§ The techniques used within the Riskit method were regarded as practical and
understandable. The distinguishing features of Riskit, especially, were regarded
as particularly valuable.
6.1.2 Instantiation of Risk Management at Tenovis
The crucial question For each activity in the Riskit process, what are the
advantages and problems perceived by the participants?1
also provided observations that did not directly refer to the Riskit method itself
but more to the way risk management was instantiated at Tenovis. Thus, these
observations are of a more general nature.
Integration with project management and project work: The activities of the
Riskit process were performed in dedicated meetings with the members of the
risk management team. This was also true for the more frequent risk
monitoring meetings. This separation from the project meetings was
retrospectively seen as a drawback, since the project members (especially sub-
project managers but also developers) were not included in the risk
management activities.
To overcome this problem in the future, a stronger linkage between project
work and risk management is intended. Risk Identification: In this project, risk
identification was performed intensively at the beginning. Yet, although during
risk monitoring, several new risks were identified spontaneously, no risk
identification meeting was performed in the subsequent course of the project.
This fact was seen as a drawback as risks that were 1 This high-level question
was refined in the actual questionnaire and related to all activities and
techniques in the Riskit process. unknown at the beginning of the project were
not systematically included in risk management. Therefore, in the future, risk
identification meetings will be scheduled automatically at pre-defined
milestones.
Risk Monitoring: Risk Monitoring is one of the crucial activities in the risk
management process. The importance stems from the fact that this activity has
to be performed regularly within the regular project work (e.g., weekly or bi-
weekly) and therefore should also be as short and concise as possible. Two
drawbacks were observed with our approach. First, although bi-weekly risk
monitoring meetings were intended, it turned out that the intervals between
the risk management meetings were longer due to non-availability of the
facilitators and participants. These long intervals were perceived as too long,
as it was not possible to react quickly enough to changes in the risk and
controlling action statuses. Moreover, due to the long intervals, it was difficult
for participants to remember the context of the risks and their controlling
actions.
Second, it is the task of risk monitoring to assess the status and effectiveness
of the controlling actions. In the project, this was done by asking about the
status of the controlling action, its impact on the risk (where usually a rating of
{high, medium, low} or a short sentence was given), and whether the
combination of controlling actions effectively controls the risk.
Retrospectively, the participants thought that the controlling actions were not
performed as planned and therefore were not as effective as they could have
been. This could have been prevented Graphical representation of scenario

Risk History:
31.3.00: risk probably smaller, because people are aware of the importance of
quality as a result of controlling action 5
17.5.00: risk is still to be considered; there are new people within the project;
and there will be new people coming within near future
29.5.00: risk unchanged; controlling actions sufficient
13.6.00: Re-ranking changed probability from 3 to 2, new utility loss for project
leader assessed
30.6.00: risk unchanged; controlling actions sufficient
25.8.00: action 4 was stopped since an evaluation of a Code Checker was
completed
action 5 was stopped because this is an integral part of the tasks of the project
leader and line managers

Controlling Action History


Controlling
Action Impact
1 29.5.00: introduced; impact: see follow-up controlling action 6
2 31.3.00: minor
29.5.00: reveals the effectiveness of training
30.6.00: currently no training
25.08.00 effect positive as people do build up know how; through the
monitoring the need for additional training has been detected

Tenovis Risk Scenario Form


ID 1-1 poor quality code –review/tutoring Project: Tool Harmonization
Owner/Responsible: Date reviewed: 2000-02-01
Timeframe: Priority: Controlled Probability: 2
Stakeholder: Tenovis Mgmt Loss: 3
Stakeholder: Dept. Lead Loss: 4
Stakeholder: Project Leader Loss: 4

Action Respons. State Finish Check


Selected risk
controlling actions
1 Introduce review process Smith done end May ü
6 Perform review process Miller ongoing End Proj. Oct.
2 Monitor the results of training Miller Ongoing End Proj. Sept.
3 Develop coding guidelines Architects Ongoing End Proj. Oct.
4 Evaluate Java code checkers Doe done mid July ü
5 Communicate importance of quality Miller done end Sep ü

Closing date: Closing Rationale:


Figure 7: Risk Scenario Form for one risk event
by more strongly questioning the controlling action. Thus, in the future, the
actual implementation of the controlling action (what?) and its impact on the
risk (how good?) has to be more strongly questioned.
Summarizing our findings related to the instantiation of risk management, we
can conclude:
§ Risk management should be closely integrated with project management and
daily project work to foster the synergy between these activities.
§ Risk identification should be scheduled automatically at predefined
milestones (and, additionally, whenever it is seen as necessary).
§ Risk monitoring should be performed regularly with short intervals between
two meetings.
§ Risk monitoring has to sufficiently question the implementation of controlling
actions and their impact on risks.

6.1.3 Adequacy of the Transfer


The third set of results refers to the findings related to the transfer of risk
management into the context of Tenovis. To assess the adequacy of the
transfer, the questionnaire contained the questions like How did you perceive
the work split between Tenovis and IESE? and From your point of view, how
strong was the commitment for risk management from the {architects2,
management, yourself}?
Training: The training given to participants was seen as essential as it provided
the necessary background for risk management and its techniques in general as
well as for Riskit in particular.
In the future, however, not only the project and department management
should take part in the training but also the developers. The purpose is, on the
one hand, to enable developers to perform risk management activities (as risk
management is to be more included in the project work). On the other hand,
the training can also raise the awareness of risk management and risks.
Process Ownership: As described in Section 4, the technology was transferred
by the personnel from IESE, who performed the entire facilitation in the
meetings and maintained the documentation. The facilitators also triggered the
risk management meetings. Initially, it was planned to give this responsibility
to the Tenovis personnel in the course of the project, but due to time
restrictions this did not happen as planned.
Thus, process ownership remained with the facilitators and not with the
project management team or even the Tenovis company. Consequently,
participants often had the impression that risk management was not part of
their daily project work but rather an additional activity for an external party.
2Architects are senior developers responsible for the SW architecture To
improve this in the future, the process ownership for risk management has to
rest with the project manager, who has to take care of the execution of the
process, invite the participants to the risk management meetings, and ensure
implementation of the controlling actions.
Thus, the role of the technology provider IESE should be to facilitate the first
few sessions, take part in the following sessions as observers, and finally leave
the entire facilitation to the Tenovis risk management personnel.
Commitment of project manager: A third important observation concerns the
involvement of the project manager in the technology transfer. In risk
management, the project manager is the crucial person as s/he is the person
making decisions and being responsible for the activities in the project. This
also includes activities that arise from controlling actions, and motivating the
development team. Moreover, risk management is part of his/her project
management task.
The actual approach of our transfer was prone to give the project manager the
impression that an external party (i.e., the facilitators) intervened in his tasks
and authorities as project manager.
Therefore, in addition to the changed technology transfer approach (see
above), the commitment of the project leader has to be ensured from the
beginning and the transfer approach must be coordinated with the project
manager.
Summarizing our findings related to the transfer of risk management, we can
conclude:
§ Training of the employed risk management process is important to train the
participants and raise awareness for risk management and risks.
§ Process Ownership for risk management has to rest with the project manager.
§ Commitment of the project manager is of utmost importance and has to be
ensured from the beginning.

6.2 Results for the Cost-Benefit of Riskit


An important criterion for introducing a new technology is its cost-benefit
relationship. For risk management, however, this relationship is hard to express
quantitatively. While the cost (i.e., effort) is easy to measure quantitatively,
the benefit is usually hard to quantify. Therefore, we rely mostly on the
subjective assessment of the benefits as seen from the risk management team.
In the following, we first describe the costs and benefits separately and then
combine both aspects.
The cost of risk management can be measured in terms of the effort that is
spent on the activities of the risk management process. Figure 8 shows the
effort spent in this case study. In total, 23 person days were spent in total from
the project team and facilitator team, which represents 5% of the overall
effort for project management.

To assess the benefits of risk management, we collected quantitative


measurement data on the number of risks, the number and effectiveness of the
controlling actions as well as qualitative data in terms as the benefits
subjectively seen by the participants.
In Figure 9, the number of risks identified and/or tracked in this project is
shown over the project’s time.
It can be seen that the number of identified but not analyzed risks (i.e., raw
risks) is quite large. Thus, a relatively small proportion of those risks identified
during risk identification was considered during risk analysis. It can also be
observed that no major risk identification took place after June. This can be
attributed to problems in the project. Nevertheless, participants thought
retrospectively that the controlled risks contained most of the project’s
important risks.
For the controlled risks Figure 10 shows the impact of the controlling actions on
the risk. The risk management team assessed the impact subjectively on a
scale of {high, medium, low, no impact, unknown impact}. As can be seen,
about 1/5 of the defined controlling actions showed high impact on preventing
or reducing the risk. Thus, for these controlling actions it can be concluded
that their implementation was valuable for the project as they effectively
contributed to the mitigation of the corresponding risk.
On the other hand, it can also be seen that a large proportion of controlling
actions is rated as unknown impact. This situation corroborates the above-
mentioned finding that the impact of the controlling actions was not
sufficiently questioned and that many controlling actions were not
implemented as planned.
To foster qualitative assessment of the benefits of risk management, our
questionnaire contained the question: What was the overall impact of risk
management on the project?
Here, participants stressed the systematic and sound approach of an explicit
risk management process that was definitely an improvement over the more
intuitive risk management performed prior to the introduction of Riskit.
Participants learned that it is possible to systematically identify risks and, even
more important, successfully tackle them by means of controlling actions.

In order to decide whether risk management should be implemented in a new


project within Tenovis or a new company, the ratio between cost and benefit
has to be taken into account. Due to the qualitative nature of the benefits, the
ratio can only be assessed subjectively. Therefore we asked the participants:
Considering the effort spent on risk management, the number of
identified/controlled risks, and the impact of the controlling actions, would
you say that the invested effort paid off?
While the amount of effort was seen as acceptable by the participants, they
regarded the impact of risk management on the project in this case study as
too low. They rated the relationship between cost and benefit for the project
as negative or neutral at best.
However, since the low impact of risk management on the project can be
attributed to the weak implementation of the controlling actions, there is a
clear potential for improving the cost-benefit in the future with the experience
from this project.
On the other hand, at management level the existence of a more systematic
and explicit risk management providing a more professional project
management was seen as worth the cost. Because of this and the prospect that
improved risk management will also have a stronger impact on the project
itself, management will continue implementing explicit risk management using
the
concepts of Riskit in future projects. Summarizing our findings related to the
cost and benefit we can conclude:
§ The cost of risk management accounted for 5% of the overall project
management effort, which was seen as acceptable.
§ At management level, the existence of more professional project
management was seen as worth the cost.
§ The impact of risk management on the project was seen as too low. With
improved risk management, however, this impact can be improved
respectively.

6.3 Comparison with Other Case Studies


In order to generalize the results of our study, we performed a cross-case
analysis [34] and compared our findings with the findings of three earlier case
studies investigating the Riskit method.
The first case study for Riskit, which was performed in 1996 at NASA [23][24],
was an exploratory study for Riskit but also compared Riskit with a different
method. In this study, the visual appeal and understandability of the Riskit
analysis graphs was emphasized. Furthermore, this study found that users
reported higher levels of confidence in the results of the Riskit method.
Both of these findings seem to be in line with the overall feedback received
from our study.
Additionally, the NASA study found that the Riskit method produced more
detailed controlling actions. Although in our study, the Tenovis participants
regarded the implementation of the controlling actions as weak, they,
nevertheless, acknowledged that the controlling actions would have had a
useful impact on the project if they had been implemented as planned.
In terms of effort, studies differ substantially: In the NASA study 20% of the
management effort was spent on risk management, whereas in the Tenovis
project this figure was 5%. One potential explanation for this difference could
be the substantially smaller size of the NASA project. Another possible
explanation could be the fact that the Riskit method itself was in its early
development and perhaps contained more overhead activities during the NASA
study.
The second study, which was conducted in 1998 at Nokia and DaimlerChrysler
[27], evaluated the feasibility and usefulness of Riskit. Additionally, the study
tried to identify issues related to the introduction of risk management. In this
second study, the following observations were made:
§ Motivation and clear definition of responsibilities are necessary for successful
risk management.
§ Project time pressures continually limit the time available for risk
management.
§ Systematic risk management was perceived as beneficial and seemed to
improve participants’ confidence in risk management results.

These findings are similar to the ones presented in this paper. However, some
findings differ. The DaimlerChrysler study indicated that users had difficulties
understanding and using Riskit analysis graphs whereas in our study these
graphs were considered very helpful. We believe that a major reason for this
difference was the amount of training given to participants. In the
DaimlerChrysler study, one to two hours of training were given to the risk
management participants, whereas in the Tenovis study, a full-day workshop
with exercises using material from the actual project was performed.
This explanation of factors impacting the understandability of the Riskit
analysis graphs emphasizes our finding that appropriate training is essential for
a successful technology transfer for Riskit. The third study, which was
performed by Getto and Landes in the context of DaimlerChrysler in 1999 [18],
emphasized the need for efficiency in risk management. Again, this is similar to
the findings of our study.
This third study also emphasized the importance of stakeholders as defined in
Riskit (cf. Figure 2), a fact that was also reported in the second study
performed at Nokia and DaimlerChrysler. In our study, the concept of
stakeholders was not explicitly mentioned in the case study interviews by the
interviewees. Yet, during the course of the project, discussions took place in
the risk management team on stakeholders, their goals, and their goal
priorities.
In summary, the findings in all four studies seem to be fairly consistent and the
natural variance in the way the method was applied in the various contexts can
be used to find more effective ways of applying the method.

7. LESSONS LEARNED FROM THE CASE STUDY


Based on the results reported above we developed a set of lessons learned that
we consider the essentials of our case study. They are largely independent of
the project and as such can be applied to other projects as well.
§ Explicit and systematic risk management is perceived as useful by project
management. Prior to Riskit’s
implementation the project managers performed most of the risk management
activities, albeit in an informal and intuitive way. However, the explicit and
systematic way was perceived as a valuable add-on to their daily practices.
§ The distinguishing features of Riskit were perceived as practical and
understandable. During risk identification, the combination of checklists and
brainstorming allows both to include the experience and insight of the
participants and, simultaneously, check systematically for typical risks. During
risk analysis, the Riskit scenarios provided an effective way to understand and
discuss about risks. During selection of the most important risks, the Pareto
table allows to take into account both the probability and utility loss
effectively and comprehensibly even though they are measured by ordinal scale
metrics.
§ Monitoring is one of the most important activities. A vital prerequisite for
successful risk mitigation is the ability to react quickly to changes in the status
of a risk or its controlling actions, as early as possible. Risk monitoring on a
regular basis is the key to this prerequisite. The method used for monitoring
should be carefully selected to avoid tedious repetition, and the
documentation should support the requirements of monitoring, as it is the
activity that is performed most frequently.
§ Ensure seamless integration of risk management activities into the overall
project work. Regular project meetings should be used to perform the risk
management activities. This is especially true for risk monitoring. Regular
meetings enable participants to detect and react on changes in the status of
risks or their controlling actions and prevents unnecessary overhead through
additional meetings. Moreover, developers will not perceive risk management
activities as additional burden but as part of their routine work. The
integration should also force an appropriate level of documentation.
§ Ensure the commitment of the project manager when implementing risk
management. Although upper management often decides on the introduction
of a technology such as risk management, the project manager is the one who,
in the end has to make risk management decisions in the project and convince
his or her project team. Therefore, the project manager’s commitment is of
crucial importance for successful technology transfer.
§ Process ownership of customized risk management process. Although at the
beginning of the technology transfer, the technology provider has the
experience and competence with risk management, it is very important that
the project manager takes over responsibility for the customized process. This
ownership is necessary to adapt the process to the project’s needs quickly and
efficiently, and to perform the process in the most effective and systematic
way. The role of the technology provider is to advise and support the project
manager.

8. CONCLUSION
In this paper, we presented a case study of implementing risk management at
Tenovis. The objectives of the case study were, on the one hand, to analyze
the usefulness and adequacy of Riskit in order to tailor the method to Tenovis
and improve it in general. On the other hand, the objective was to analyze the
cost-benefit of Riskit in an industrial context.
Our results show that Riskit is a practical and understandable risk management
method. Its techniques for describing risks (Risk Scenarios) and for selecting
the most important risks (Pareto ranking technique) were highly appreciated by
the risk management team. While the costs for risk management were seen as
acceptable, its impact on the project were, in this particular case, considered
too low. Yet, the experiences from this case study can be used to improve risk
management at Tenovis and thus increase its cost effectiveness. On a
management, level the existence of a more professional project management
was seen as worth the costs. Additionally, we reported several lessons learned
for both risk management in general, and Riskit in particular. They can be
useful for all project managers who are considering the introduction of explicit
risk management.

9. ACKNOWLEDGEMENTS
We would like to thank the participants of the Tenovis Risk Management
Meetings for their commitment and their collaboration when we performed the
case study interviews. Additionally, we would like to thank Sonnhild Namingha
for proofreading the paper. Finally, we thank Ulrike Becker- Kornstaedt for her
valuable comments on the contents and presentation of the paper.