ANN BAILEY

ab281ec0@westpost.net
Objective
To obtain a administrative position in an office environment.
Experience
4-2007 to current Bailey's Backyard Raleigh, North Carolina
Office Manager/Co-owner
* Manage office for family landscaping service
* Handle receipts and billings
1990-2007 Rain and Hail Insurance Services Raleigh, North Carolina
Office Manager 2006-2008
* Coordinate staff, workflow, space and equipment to ensure the efficient daily
operation of the office.
* Supervise and direct the work of the office personnel through planning, organi
zation, training and evaluation of staff.
* Maintain employee records, including vacation time, sick days, etc.
* Facilitate communication between employees through investigating and addressin
g personnel problems, communicating changes in office/company policy and procedu
res and developing and maintaining procedure manual for office division function
s.
* Maintain employee and agent insurance licenses.
* Distribute pertinent information to departmental managers.
Assistant Office Manager 1998-2005
* Supervise, coordinate work and monitor processing deadlines of department pers
onnel.
* Assist office manager in staff evaluations and resolving internal staff issues
.
* Assist agents, staff and insureds with issues and/or problems.
MPCI Department Supervisor 1997-1998
* Coordinate, organize work and analyze and resolve work problems of Multiple Cr
op Insurance Department.
* Train new and existing staff.
* Underwrite and process complex/difficult MP policies.
* Communicate MPCI program changes and concerns with agents and field personnel.
MPCI Underwriter/Quality Control Clerk 1991-1997
* Underwrite, audit and process MPCI applications, production and acreage report
s.
* Audit and process MPCI claims.
* Assign and assign quality control reviews.
* Assist agents writing crop insurance.
Crop Hail Underwriter/Accounts Receivable/Payables Clerk 1990-1991
* Underwrite, audit and process crop hail applications.
* Audit and process crop hail claims.
* Audit and process receivables and payables.
* Work with agent statements and commissions.
* Perform receptionist duties such as answer phone, open and distribute mail.
*
1989-1990 US Personnel Temporary Services and Raleigh, North Carolina
Personnel Pool
* Employed at The Young Insurance Group in Customer Service.
* Employed at Siemens Energy and Automations as an assistant to Marketing Secre
tary.
* Employed at Carolina Builders as window and door clerk.
1985-1989 Harleysville Mutual Insurance Company Greensboro, North Carolina
Services Secretary 1987-1989
* Secretarial duties for Services Department and Services Manager.
Audit Clerk Typist 1985-1987
* Secretarial duties for Audit Department
Education
1978-1982 University of North Carolina at Greensboro Greensboro, North Carolina
* Bachelor of Science in Social Work
References References are available on request