STEPHEN MATHEW MILLER

5820 Desoto Road, Lake Worth, Florida 33463

561.729.5632
rrcmarketing@live.com

FOCUS OF INTEREST ~ OFFICE | OPERATIONS MANAGEMENT

Exceptionally talented, knowledgeable, and goal-oriented professional, offering
strong qualifications in operations management, administration, customer service
, and communications honed over broad-based experience working in the US Air For
ce. Proven leader with consistent ability to get the job done with strong sustai
nable results. Recognized for proven competency to build rapport, establish trus
t, and collaborate with people of diverse backgrounds. Possess the ability to id
entify the needs/issues before creating a solution.
PERSONNEL MANAGEMENT ~ CUSTOMER/RELATIONS ~ SELLING & MANAGEMENT ~ GOAL SETTING
~ TEAM BUILDING ~ LEADERSHIP

CAREER HIGHLIGHTS
Operations Management
- Efficiently supervised daily activities and determined daily production.
- Exemplified hands-on management experience; utilized exceptional multita
sking abilities and motivational skills to lead a group of people as well as to
encourage staff to maximize profitability.
Sales Management & Marketing
- Instrumental in driving business profits/revenues; implemented astute wa
ys to initiate marketing and sales in order to increase productivity.
Customer Relation & Service
- Cultivated and managed customer relations, which promoted repeat/referra
l business contributing to sales growth.
- Consistently delivered excellent customer service through addressing cus
tomer’s concerns as early as possible and creating solutions to issues that arose.
Leadership & Staff Administration
- Successfully established career record of motivating personnel to perfor
m at high efficiency levels; employed exceptional talent for recruiting, hiring,
and developing support staff. Known as a team player committed to sharing knowl
edge in order to attain corporate goals.
Employee Relations & Communications
- Implemented best management practices and balanced the organization’s best i
nterests with employees’ needs to achieve business goals.

WORK HISTORY
OPERATIONS MANAGER | SEALTEK ASPHALT SEALING CORP./FLOOD AND FIRE PRO INC. | FIN
DLAY, OH 2008-2010
DRIVER | SCHNEIDER NATIONAL, INC. |GREENBAY, WI 2006-2008
OFFICE MANAGER | COLONIAL SUPPLEMENTAL INSURANCE | TOLEDO, OH 2004-2006
MECHANIC AND AIRMAN | U.S. AIR FORCE | BASE LOCATION 2000-2003
MILITARY AWARDS HONORS
- Airman of the Month, 2001
- Best in the Air Force, 2002
- Service Man’s National Defense Medal

PROFESSIONAL DEVELOPMENT
ASSOCIATE OF APPLIED SCIENCE IN BUSINESS
University of Maryland | College Park, MD | 2003
- Carpentry | Millstream South Vocational School | Findlay, OH | 1997
- United States Air Force Technical Training ~ Vehicle Mechanic | 2001
- Insurance Licenses (Multiple States)

PROFESSIONAL AFFILIATION
American Legion, Full Voting Member