____________________PROFILE____________________

Highly motivated professional with the ability to work in systems analysis, data
base management, programming, and troubleshooting. Displays strong technical per
formance in addition to possessing good communication and customer service skill
s.
____________________SUMMARY____________________
SKILLS SUMMARY> Computer Software: Microsoft Office Suites (Word, Excel, Outlook
, PowerPoint, Access), Macromedia Studios MX (Flash, DreamWeaver, FreeHand, Fire
works), Adobe PageMaker 6.5., Quickbooks, Quicken, ColdFusion, Adobe InDesign, P
hotoshop, Distiller, Illustrator, GoLive.> Computer Languages: ADA, Visual Basic
, HTML, JavaScript, Cobol, C#, XML, DHTM, CSS, PHP, C++, Assembly, Action Script
, SQL, Unix Shell Scripting.> Operating Systems: MS-DOS, Microsoft Windows (95/9
8/NT/2000/XP), SCO Unix, Novell 5.0., Red Hat Linux 9.0.> Other Computer Skills:
Active Directory, SAMBA, tcp/ip, PC setup & installation, various peripherals,
data entry, file updating, Virus Removal, Networking. Multi-tasking,
____________________SUMMARY____________________
> Experienced in systems-operations training, collections, and customer service.
> Appointed Teacher's Assistant for five terms during college years.> Strong int
erpersonal skills: Proven ability to work well with individuals of all levels.>
Excellent analytical and problem-solving skills.
____________________EMPLOYMENT HISTORY____________________
2007 - Present - Transport Service Associate
Allegheny General Hospital
Provides great customer service skills* Good team player* Shows great initiative
in work* Shows great personal skills
2007 - 2007 - Bench Tech/Help Desk
Independent Micro Computers, Aliquippa, PA
2007 to 2007
Troubleshoot Hardware and software on Computers.* Provide repair service to cust
omers.* Provide great customer service to clients.* Works closely with team memb
ers to actively reach and exceeds performance goals
2006 - 2007 - Sales Associate
Boscov's Department Stores, Monaca, PA 2006 to
2007
Help with floor moves* Responsible for store maintenance, stocking and inventory
of store products and supplies * Handle transactions for merchandise returns, c
ustomer complaints, greeted customers and vendors.* Answer phone calls and took
orders from customers, vendors, and in-store managers in friendly, courteous man
ner. * Works closely with team members to actively reach and exceed performance
goals.
2001 - 2006
Ken's Computer Instruction, Beaver, PA
Built, repaired, and troubleshot DOS, Windows, and Linux Based PCs and servers.*
Provided repair service, built networks and designed web pages for private cust
omers and businesses.* Taught individuals to build personal computers.* Performe
d in-home service calls and dealt with customer inquiries and needs.* Processed
all paperwork and managed bookkeeping for business.
2005 - 2000 - Data Entry
United Parcel Service, Pittsburgh, PA 2005 t
o 2005
Supervisor of data center employees during work shifts.* Created spread sheets t
o record mailing information.* Proofread parcels for accuracy and input data.* R
esponsible for monitoring computers in data center for weekly deliveries
1998 - 2003 - Sales Associate
Paradies Shops, Pittsburgh, PA
Handled transactions for merchandise returns, customer complaints, greeted custo
mers and vendors.* Answered phone calls and took orders from customers, vendors,
and in-store managers in friendly, courteous manner. * Worked closely with team
members to actively reach and exceed performance goals.* Responsible for store
maintenance, stocking and inventory of store products and supplies.
1997 - 1998 - Security Guard
Huntleigh Corporation, Pittsburgh, PA
Monitored airline passengers' belongings using methods such as x-ray machines, m
etal detectors and hand wands to ensure maximum security of passengers, staff, a
nd airlines.* Followed all safety standards set by airlines.
1995 - 1997 - Tape Librarian
Miles Corporation, Pittsburgh, PA
Maintained tapes in main computer utilized by computer programmers.
____________________EDUCATION____________________
2005 - Associate, Computer Information Management
International Academy of Design & Technology, Pittsburgh, PA
2000 - Certificate
Data Consultants Institute, Beaver Falls, PA
Course of Study: PC Repair & Troubleshooting
____________________SUMMARY____________________
of Accomplishments:? Serbian National Federation 2005
____________________OTHER____________________
To help recognize the ones in the federation that are still in college to stay w
ith the organization with the option of getting a job by being recognized at a b
ig event. Serbian Unity Congress 2005 Business Networking within the organizatio
n to help other Serbians to get a job by being a part of the organization. Serbi
an Singing Federation 2005 To help recognize the ones in the federation that are
still in college to stay with the organization with the option of getting a job
by being recognized at a big event.
____________________ACTIVITIES____________________
Dr. Laza Kostich Serbian Singing Society 2006 Designed a DVD of the history of t
he choir organization from 1939-2006 using Macromedia Flash. Designed and made t
he Ad booklet given at the annual anniversary concert.