LISA A.

GEIGER
39340 Indianapolis Rd. Lane KS.66042
Cell Phone (913) 596-0240
Email: lg93a082@westpost.net

PERSONAL
Highly dependable, motivated, reliable, energetic, exceptional work ethics, and excellent customer service
skills. I require little to no supervision, team oriented, and outstanding organizational and problem
analyzation skills. I have had 9 years experience in Sales Call Center environment, Project Management,
and was a Contact Center Coach/Supervisor. Proficient in Micro-Soft Word, Excel, PowerPoint, Siebel,
PeopleSoft 8.0 and 8.4, Access, and MS Outlook.

EDUCATION
1975-1987 High School Degree, Livingston Academy
1989-2001 13 years in the United States Navy

EMPLOYMENT
Sept 1999-Sept 2008 Embarq Logistics/Sprint North Supply (Telecommunications Distributor) located at
600 New Century Pkwy., New Century, KS. 66042. All positions for the past 9 years are within the above
company and were either new job opportunities or lateral moves.

Transportation Analyst I - Develop and implement project plans and time-lines; coordinates efforts with
contractors, and facility management and resolves issues in area of logistics to ensure contractual
agreements are followed. Additional responsibilities include: International order management, involvement
in the sales process improvements, solution implementation and driving operational management with
continuous reporting metrics. Integral participate in transportation systems issues, program, project and
policy planning and project development. Collecting and analyzing transportation statistics and
information; developing methods to including their effects on social, economic, and ecological factors; and
preparing reports of findings.

Implementation Program Manager I - Project Manager for Hawaiian Telcom, the largest ILEC in
Western Region, and personally hand-picked to assume this position to resolve order entry issues,
invoicing, system, and product issues. Continuously serve as the single point of contact to the customer,
with complete ownership and accountability for matrix management of the customer life cycle, from
customer acquisition through billing activation across the product portfolio. I provide facilitative
leadership to a diverse team responsible for the design, engineering and implementation of highly complex
integrated product/network solutions. Monitored and maintained product stocking levels within our
Ontario, CA distribution center and provided monthly reports to the customer through Excel. Work directly
with customers, outside vendors, sales, network, and operations to create solutions for the customer's
changing demands. Experience working with Supply Chain Management and Distribution Warehouse
issues.

Sales Project Specialist - Evaluate customer needs for products, systems, services and solutions.
Responsible for resolution of project related problems/implementation, customer complaints, and
challenges by providing feedback based on sales and customer needs. Collaborate with appropriate
representatives to develop project perimeters. Oversee and report stocking levels, low inventory, order new
product for replenishment for specific job cases and customer specific requirements. Fill in for Supervisor
on Team related meetings, problem solving, and customer order entry issues.

Sales Contact Center Coach - Incumbent mentors Contact Center Representative and shares abroad
product/industry knowledge with employees and customers. Analyzes business processes for improvement
and manages interdepartmental relations to execute special projects initiated by the Contact Center. Create
a solution option for customers in the product bundling, product offerings, and service offerings. Develops
programs to achieve financial objectives, supervisory duties, developments, performance management
responsibilities, and provide reporting metrics for customer scorecards.

Sales Project Coordinator - Contributes to Sprint North Supply's financial objectives by providing
exceptional sales, services, project management, and development. Incumbent analyzes, evaluates existing
new projects and business opportunities with existing customers. Attend numerous meetings to trouble
shoot team project issues and present to upper management for approval.

Senior Sales Representative - Promote new and innovative methods through creatively leveraging
available telecommunication products, services and resources, resulting in positive growth of economic
value. Increase market share by maximizing customer perception of value. Outbound calls on promotions,
overstock, e-commerce, and courtesy calls. Attend project meetings to provide input on any system issues
or customer related problems. Anticipate customer needs and create services that maximize Sprint's market
share.