Lisa A.

Henes-Schulz
319 North Garden Street
Lake City, MN 55041
(651) 380-2171
lh968324@westpost.net
I am a viable candidate whose purpose and passion is meeting and exceeding compa
ny objectives. I bring to the table a career history that reflects consistency,
along with solid growth and professional development providing a logical traject
ory and added value to an interested employer. A work history utilizing both vit
al intrinsic and extrinsic values to provide more meaning and better performance
to a new position

Experience
Office Manager
Lakeview-Schulz Chiropractic Clinic, Lake City, MN,
August 2000 to Present
Oversees and performs all business office functions of a one-doctor chiropractic
clinic to maximize patient retention, achieve collection goals and promote pati
ent relationships.
a Performs and manages all accounts receivable and payable functions.
a Monitors and conducts systematically all insurance related functions in divers
e insurance market.
a Attends continued education on quarterly basis to maximize performance, mainta
in highest level of industry standards and sustain patient-doctor communications
.
a Successfully recruits and trains new office staff
a Initiates on team level all internal and external marketing efforts to increas
e revenue and growth.

Business Office Manager

Olmsted Medical Group, Rochester, MN,
November 1999 to June 2000
Position necessitated supervision of business office functions pertaining to bil
ling, reimbursement, and patient relations for both the main clinic and hospital
locations. Provided direction and guidance to the office support staff to meet
goals established by the administration team.
a Managed direct reports of seven first line supervisors and staff of seventy em
ployees.
a Ability to communicate well between administration and clinic departments to p
romote issue resolution, develop policies and procedures, maintain adequate staf
fing levels, and support all ongoing new directives.
Administrative Manager
Novacare Physical Rehabilitation, Minnetonka, MN,
March 1998 to October 1999
Oversaw the billing and reimbursement functions of 13 Minnesota based Novacare c
linics to maximize revenue performance. Supervised thirteen direct reports and p
rovided direction and guidance to clinical support staff to meet the goals estab
lished by the corporate management team,
a Recruited and trained office staff in proper billing procedures.
a Liaison for clinics, central billing office and local management team responsi
ble for issue resolution and overseeing adherence to billing and service standar
ds.
a Monitored front desk operations to promote overall operational excellence in t
he market.
a Developed and implemented corporate customer service program to Minnesota empl
oyees.
a Analyzed trends weekly as pertinent to revenue, reimbursement and productivity
. Developed corrective action plans designed to reverse negative trends.
Business Analyst
United Health Care (UHC) Corporation, Edina, MN
April 1997 to March 1998
Position required performing the business analysis functions within the Strategi
c Business Systems Implementation unit necessary for the successful conversion o
f UHC health plans onto the corporate UHC operating system. Role required posit
ive cooperation and relationships with the dental, mental health, pharmaceutical
, and date warehouse vendors for the health plan conversions.
a Developed and maintained master project plan to identify, resolve, and documen
t all implementation tasks and issues relative to the successful computer conver
sion.
a Led implementation for assigned projects.
Account Manager
Health System Integration Inc. (HSII), Bloomington, MN
May 1996 to March 1997
Position entailed managing software implementation and operations for start up,
managed care organizations. Developed and maintained the organizational relatio
nship between the customer and HSII.
a Project lead and primary contact for all claims, membership, benefit, provider
referral management, premium billing, financial, and reporting issues to client
.
a Designed project management and planning tools for clients new to HSIIas Servi
ce Bureau approach.
Fortis Benefits Insurance Company, Woodbury, MN 1990-1996
Managed Care Specialist
1994 to May 1996
Position required the implementation and maintenance of 23 regional managed care
programs and services. Ongoing assistance to the departmental director was nec
essary in managing vendor relationships. Coordinated provider and fee database
enhancements.
Claims Service Representative
1990-1994
Role required responding to a high level, high volume of customer inquiries. Ver
bal and written communication skills were essential for success. Utilization of
strong customer service skills and thorough knowledge of multiple medical insura
nce contracts was vital to resolve claim issues.
Claims Analyst
December 1989 to 1990
Reviewed claims and recommended payment or non-payment based on contract provisi
ons.
Education
Bachelor of Arts, College of St. Scholastica, Duluth, MN 1986
Major: Health Service Management
Management Intern, St. Maryas Medical Center Marketing Dept. 1986