ARLENE TANCHAUCO

108 LAKEPINES PHONE (949) 246-8726

IRVINE, CA 92620 at9893da@westpost.net

SUMMARY
A professional Analyst/Administrator who brings to you proven organizational, an
alytical and customer relations skills. Demonstrated ability in researching, re
porting, planning and administration. Recognized strengths in improving work re
lationships with internal and external customers, team building, motivating and
managing team members. Dedication and hard work was recognized and rewarded wit
h the Sales Above & Beyond and the Night on the Town awards. Key strengths inclu
de:
* Effective Communication * Project Management
* Problem Resolution * Self Starter and Quick Study
* Managing Ambiguity * Relationship Building
* Sales/Marketing Support * Flexibility

PROFESSIONAL EXPERIENCE
TOSHIBA AMERICA MEDICAL SYSTEMS, Irvine, CA 2008 - 2010
Leader in diagnostic imaging providing technology to improve health and save liv
es worldwide.
Business Administration Coordinator, SouthWest Zone
Provide support for Zone Management to achieve business objectives, budgetary an
d measured reporting requirements, and full efficiency of the zone's operations.
* Improved the Zone Manager's ability to plan and analyze by providing all repor
ting requirements to the Zone Service Manager, Area Service Managers and Finance
.
* Managed and monitored Zone financial forecasts, budgets, actuals, revenue and
expenditures.
* Corrected discrepancies and resolved improper GL entries.
* Tracked and trended CE's productivity and performance.
* Made recommendations on process improvements.
* Decreased travel expense by finding discrepancies in Training expense codes su
bmitted by Engineers.
* Ensured Svc Engineers' requests for service supplies and outside repairs are c
ompleted, processed and sent to A/P.
* Report products issues to ensure proper payment from Japan.
* Responsible for monitoring assets: maintenance of Fixed Asset inventory, Capi
tal asset tracking and ordering.
* Maintained the Zone Contract database (in MS Access).
* Track parts activity through Dashboard and resolve discrepancies with the Part
s Department.
* Communicate all Customer account changes, discrepancies and updates to Custome
r Service.
* Processed applications and resolved credit issues by being the liaison between
the customer and Accounting/Credit.
* Received the Night on the Town Award for resolving a PowerPoint issue for a Sa
les presentation in another Zone.

AIMCO, Irvine, CA 2006 -2008

Apartment Investment and Management Company (REIT) engaging in acquisition, owne
rship, management and redevelopment of apartment communities in 47 states.
Sales Analyst (April 2006 - December 2007) / Sales Administration Manager (Dece
mber 2007 -May 2008)
Provide all sales reporting requirements to the Vice President of Sales
* Increased sales by 6% in 3Q07 by offering an assortment of goal incentives whi
ch were tracked through raw data management by developing new reports used to an
alyze, evaluate and identify performance.
* Responsible for tracking and calculating lease commission tiers, bonus compens
ation and incentive programs.
* Improved the VP of Sales' strategic planning assessments for CA, AZ and CO reg
ions by creating and maintaining various daily, weekly, monthly Sales Trackers a
nd various ad-hoc reports.
* Ensure Region compliance with national operations regulations; interpret and a
pply pertinent rules and regulations and enforce at the Regional level.
* Achieved higher Sales vs. Quota results by monitoring, identifying, raising is
sues and making recommendations regarding individual performance and presenting
Regional Managers with specific areas to set their focus on.
* Calculate and determine individual and property sales goals and monitor perfor
mance; pricing adjustments; sales forecasting; work closely with Community Manag
ers and Regional Property Mangers daily to track sales.
ARLENE TANCHAUCO page 2
COLGATE-PALMOLIVE COMPANY, Irvine, CA 1997 - 2006
Leading manufacturer of Consumer and Hills Pet Nutrition products conducting bus
iness in over 200 countries.
Sales and Marketing Administrator (1997-2005)
Under the Regional Marketing Manager, assisted in interpreting and implementing
the national ethnic marketing strategy on a regional basis.
* Improved executives' and other managers' (Category Development, Trade Developm
ent) ability to identify business trends through ad-hoc reporting; gathering and
analyzing data for daily volume calls, sales vs. quota rankings and Nielsen Rat
ing reports; KPI's; daily, weekly, monthly, quarterly, and annual reporting and
modeling.
* Teamed up with the Financial Analyst in the reconciliation process, manual adj
ustments, price deductions, incrementals, and ROI's, resulting in cutting EOM an
d EOQ reporting time by half.
* Implemented new Speed-to-Shelf guidelines which improved sales forecasting, re
porting results and communication to the home office at a much faster pace; supp
orted the field in new-item rollouts at the regional and national level.
* Contributed in executing account specific programs by teaming up with ethnic s
upport agencies resulting in a 31.6 market share for one of our products.
* Monitored and successfully reduced spending for the entire region finishing 20
05 at 94% of spending budget.
* Instituted the regional intranet website and published reports, forms and arti
cles which created a one stop source for information and training registration w
hich reduced requests from field sales personnel by 30%.
* Collaborated in building and developing corporate identity of ethnic markets i
n target markets through community involvement which included managing ethnic su
pport agencies, sampling programs and charity events.
* Opened and maintained key accounts; monitored broker accounts to keep compensa
tion data current and accurate.
Regional Marketing Office, Pacific Region
Pacific Region Administrator (2005-2006)
Under the Director of Sales, managed 5MM budget for the Region home office and t
wo West Coast districts.
* Performed and coordinated all Regional Office operations, HR administration, r
ecruiting, preliminary interviewing, training, policy and benefits administratio
n, staff management and field sales support.
* Maintained confidentiality and completed organizational changes by working clo
sely with the Director of Sales on the appraisal and succession planning process
.
* Successfully re-energized field sales personnel by planning and executing regi
onal and national meetings, team building and various fun events. Event plannin
g from groups of 10 to groups of over 700 attendees.
* Efficiently handled calendar management, travel arrangements, venue negotiatio
ns, expense reporting and fleet administration for all training, planning, meeti
ngs, and special events.
* Reduced equipment lease expense by 15% through efficient supply management and
contract negotiation.
* Coordinated Regional preparations for Trade Shows and Sampling programs.
* Point of contact for building management, vendors, suppliers and contractors.
* Performed all necessary functions to ensure an organized and thorough closing
and relocation of office to Chicago.
GRAPHIX ZONE, Irvine, CA 1996 - 1997
Major independent entertainment and interactive CD-ROM publisher.
Sales Operations
Managed the order department and provided internal and external customer service
.
* Received the Sales Above and Beyond Award for streamlining functions in a mism
anaged order department leading to complete productivity turnaround.
* Acted as liaison for the sales team, customers, distributors and the accountin
g department through communicating information in a timely manner keeping everyo
ne involved updated.
EDUCATION
Bachelor of Science, Management
Pepperdine University, Irvine, CA
PROFESSIONAL DEVELOPMENT
Team Effectiveness Training, Managing With Respect, Business Ethics, Valuing Col
gate People, Fair Housing Management
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Access, Siebel, SAP, Bus Whse, Nielsen, Spectra, Rep
ort Writer, AS400, Cognos, Clarify
OTHER SIGNIFICANT FACTS
Worked at a retail food store owned and managed by my family for over 25 years