Valerie L.

Long
9987 Sharon Hollow Road
Manchester , MI 48158
Primary: (734) 780-1123 vlong4127@yahoo.com
Focused on joining a professional, organized health team which will allow me to
participate in the care of each patient by contributing my knowledge and strengt
hs as a Medical Assistant, and utilizing both my customer service background as
well as my diverse computer skills.
SUMMARY OF QUALIFICATIONS
Externship
Performed: Billing; Checking Insurance; Checking Patients In & Out; Cleaning &
Sterilizing Instruments; CLIA Waved Rapid Testing; Collecting Medical History; C
ollecting Patient Co-Pay; Exam Room Preparation; Greeting Patients; Practice HIP
AA Regulations; Log & Create Bank Deposits; Prepare Requisition Forms; Receive &
Direct Patient Phone Calls; Rooming Patients; Scheduling Appointments; Stocking
Supply & Exam Rooms: Write & Schedule Referrals

Medical Assistant Training

Trained: Medical Terminology / Anatomy & Physiology; Fundamentals of Assisting;
Cardiopulmonary Procedures; Urinalysis; Medical / Surgical Asepsis; Principles
of Infection Control; OSHA Standards; Dosage Calculation & Administration of Med
icine; Basic Office First Aid; Hematology; Keyboarding; Introduction to the Offi
ce Laboratory; Introduction to Word Processing for the Medical Office; Financial
Recordkeeping; Medical Insurance Coding & Billing Procedures; Professional Grow
th and Communication Skills; HIPAA Regulations; CLIA Waved Rapid Testing; CPR Ce
rtified

Customer Service
Administer effective communication in order to attain the task at hand
Responsible for setting and keeping specific time schedules
Managed needs and maintained professionalism at all times
Clarified and translated information provided into terminology specific to each
department
Address requests and pursued issues using problem solving skills
Greeted and assisted visitors, including answering questions and providing appro
priate information

Administrative Support
Oversaw and operated the medical office for over a month while office manager at
tended to personal matters.
Fabricated and developed an updated form using Microsoft Excel, encouraged patie
nts to provide updated information that in turn calculated the information then
negotiated the appropriate information into revised forms used within the office
Organized & evaluated charts then made corrections as needed prior to archiving
charts by name and/or date
Negotiated office switchboard directing incoming calls, (at times) utilizing the
company intercom system, and transferring screened calls to the appropriate ext
ensions

Estimating / Billing
Personally oversaw all aspects from the initial contact, attending to all needs
until all services were met
Analyzed request & investigating options calculating quotes then recommending th
e best options that fit the need
Processed between 45-60 accurate claims within an 8 hour period

EMPLOYMENT HISTORY
Externship Site
Dr. Meghnot M.D. Ann Arbor , MI
05/2010 – 08/2010
University Lithoprinters Ann Arbor , MI
02/2007 – 08/2009
Allegra Print & Imaging Saline, MI
06/2006 – 02/2007
Advance Print & Graphics
Ann Arbor , MI 04/2005 – 06/2006
Press Printing Fort Myers , FL
09/2004 – 03/2005
Mc Naughton & Gunn Inc.
Saline, MI 02/1989 – 04/2001