CORE COMPETENCIES

• Immense ability to discover, diagnose and correct network performance problems a
nd failures
• Strong oral communications skills including the ability to interact with a diver
se group of people
• Proven ability to prioritze and multi-task to meet all deadlines and obligation
s
• Computer literate in multiple operating systems and software applications
PRIMARY TECHNICAL EXPERTISE
• CommVault Simpana Suite 7.0
• Veritas Netbackup 6.5
• Server 2003/2008
• XP/Vista/7
• Telphony / Avaya
• Vmware Server
EDUCATION
• Vmware 4 Fast-Track Class 2010
• Completion of HP Blade Server Training - 2009
• Completion of Veritas Netbackup 6.0 Administrative Course 2007
• Completion of CommVault 7.0 Administrator Course 2007
• UNIX/LINUX Introduction & Advance Certification 2005

• Active State Pure Message Blocking spam Mail & Spyware Seminar 2005
• Microsoft Windows XP Certification 2004
• ShoutCast Audio Streaming Seminar - 2004
• Microsoft Windows 2000 Server Certification - 2003
• Front Page Website Design Seminar - 2003
• Cyber University – Computer Telephony Engineer Certification Classes – 1999 – 2
• Terranova Report Automation Seminar – 2002
• PictureTel Video Conference System 4000 Tech Maintenance – 1999
• Avaya G3R PBX & Intuity Voicemail Administrative Training – 1998
• CNE Certification Classes for Novell Networks – Moraine Valley Community College â€
• Electronics Technician Diploma – DeVry Institute of Technology - 1984

Performance-driven professional with more than 20 years of Information S

ystems experience in multiple operating systems and software applications with a
cutting-edge knowledge of technological changes and their business implications
. Extensive relevant skills in analytical problems solving, team building and t
echnical systems. Visionary strategist with solid grounding in all aspects of e
nhancing current technical expertise in order to deliver business value through
testing, managing and monitoring systems.
PROFESSIONAL AND INDUSTRY EXPERIENCE
McDermott, Will & Emery LLP Chicago, IL June 1989 – March 20
10
Desktop Support Engineer
 April 2003 – March 2010
• Supported Firm’s Desktop PC’s & HP Laser Printers
• Preformed Desktop S/W Builds using Symantec Ghost Server
• Managed Firmwide Veritas 6.0 Netbackup software fiber attached StorageTek L700 T
ape Libraries
• Maintained CommVault software for an AMS 2300 SAN Virtual Tape Storage Library o
ver fiber using a Diligent Protect-Tier Server in order to eliminate data duplic
ation on the AMS2300 SAN VTL
• Monitored HP Proliant/HP Blade Network Servers
• Provided Tier#1 support for Virtual Servers running VMware
• Supported Laptop and Wireless Network connectivity
• Monitored and tested equipment to determine network component performance; impro
ve network performance and prepare equipment procurement specifications
• Supported Black Berry devices
Telecom Team Lead
March 1998 – April 2003
• Supervised Telecom Department and provided support for 19 MWE locations
• Administered Firmwide Avaya Definity G3r, G3SI and S8300 PBX systems
• Maintained Avaya Intuity Interchange VolP Messaging Routing Server
• Oversaw Call Accounting Collection system by AVOTUS/MDR – Saving Firm $50 million a
year
• Provided 24/7 technical support assistance for all locations
• Implemented Avaya Message Manager software; resulting in the simplification send
ing of voice messages
• Installed and administered Red Sky E911 Emergency Response System
• Maintained Network and PBX wiring
• Automated system monitoring and daily reports for Avaya PBX and voicemail system
s using Terranova software
Telecommunications Senior Technician
November 1997 – March 1998
• Activated Firmwide installation of PictureTel Video Conference system resulting
in the savings of weekly travel and expense costs

• Administered Avaya Definity G3r PBX and Audix voicemail systems
• Oversaw Public T1 trunk circuits using Terranova software
• Maintained and programmed Lucent 7400 and 7600 series phones
• Maintained Network and PBX wiring
Senior Network Technician
June 1989 – November 1997
• Installed and managed Lan/Wan Network software applications, Dell Desktop Workst
ations and HP Laser printers
• Monitored and supported AT&T Rolm phone system modem pool
• Provided user support for Macintosh PCs and software
• Oversaw the ordering and installation of new hardware and software
• Maintained hardware and software database inventory
• Provided maintenance and repair on Notebook PCs
• Supported remote access to Firm Network
PREVIOUS INDUSTRY EXPERIENCE PRIOR TO 1989
Field Service Representative, Barrister Information Systems, Chicago, IL
August 1987 – June 1989