Daphne Marie Jilson

19645 Crystal Rock Dr #23 240 498 4170

Germantown, MD 20874 mj9d11b2@westpost.net
PROFESSIONAL SKILLS/KNOWLEDGE
* Over 12 years of extensive experience in customer service with strong telephon
e etiquette handling multi line phone
* Motivate others and facilitate teamwork by means of effective inter-personal c
ommunication.
* Creative, great communication skills both spoken and written, detail oriented,
solid analytical problem-solving approaches.
* Self-managed and goal-oriented and a willingness to learn new skills.
* Over 4 years of experience in a growing fast-paced corporate environment.
* Technical skills: MS Windows, MS Excel, MS Word, MS PowerPoint, and the abilit
y to navigate, search, and conduct research on the World Wide Web.
Product Consultant /Customer Relationship April 20
10 to Present
Sephora /JC Penney Department Store, Gaithersburg, M
aryland
* Resolved customer complaints and inquiries via telephone and face to face
* Greet all customers with enthusiasm; provide courteous, knowledgeable service.
* Determine customer's needs and suggest products to meet their needs.
* Inventory control, and assist in the maintenance of SEPHORA's animation and ev
ents
Acquisitions /Materials Processor March 2008- 2009
Sunrise Senior Living, McLean, Virginia
* Created and maintained spec sheets for each project using Design Administrator
and spreadsheet
* Priced full specification books for different project phases (Model, Marketing
, Project, and Capitol Budget).
* Expedited and tracked purchases weekly and updated spreadsheets.
* Maintained relationships with vendors and representatives of each vendor line
* Developed strong customer service skills through constant customer interaction
* Created prototypical design books for standard purchasing guidelines.
Project Materials Coordinator/Purchasing Nove
mber 2005- 2008
Marriott International - Limited Service,
Bethesda, Maryland
* Responsible for bills of material and item specifications.
* Maintained the purchasing system and supporting Design team of about 10-12 peo
ple.
* Worked closely with the renovation and product team to create new prototypical
BOM.
* Created and maintained prototypical and project specific items and bill of mat
erials (BOM).
* Assisted in issuing BOM's spec sheets and changed forms for the purchasing tea
m.
Assistant Interior Designer
* Selected all required FF&E items to complete projects with the majority work d
one for Marriott Hotels.
* Performed Preliminary 100% Reviews and Owner's Response reviews.
* Prepared specification sheets for FF&E items, finish schedules and completed p
resentation boards.
* Reviewed construction documents such as floor plans elevations and sections, r
eflected ceiling plans, millwork details, furniture floor plans, FF&E specificat
ions, materials and finishes to determine brand compliance in quality and design
.
Interior Design Assistant October 2004- 2005
LMI Design Studio Gaithersburg, Maryland
* Assisted client and manufactures representatives with meeting minutes.
* Conducted research and assisted planning of residential and commercial spaces.
* Prepared final specifications, purchase orders, estimated material cost and ex
pedited client purchases on weekly basis.
* Prepared floor plans and aided in the development of sample boards for present
ation.
Education
* Obtained an A.A Degree in Interior Design from Montgomery College graduated in
May 2003.