JUAN A.

PEREZ
5911 BROOKSIDE OAK CIRCLE
NORCROSS, GA 30093
PHONE: 770.757.1036
EMAIL: jp9d1e96@westpost.net
*RELOCATING TO THE PITTSBURGH, PA AREA*
SUMMARY OF QUALIFICATIONS:
-Eight years experience in account management with expertise in optimizing clien
t relationships and improving operating efficiency.
-Excellent writing and research capabilities. Articulate ideas clearly and conci
sely.
-Demonstrated ability to think independently, plan proactively, and communicate
effectively.
-Computer proficient: Microsoft Word, Excel, Access, Outlook, Lotus Notes, and A
SW Resource Planning Software.
-Bilingual: English and Spanish.
PROFESSIONAL EXPERIENCE:
Fabricator Support Manager
Eclipse Shutters, Suwanee, GA 2007-Present
-Manage all aspects of client accounts including invoices, billing records, and
purchase orders.
-Oversee the distribution center for the #1 selling window shutter in North Amer
ica.
-Coordinate the efficient movement of freight for inventory in excess of $4 mill
ion.
-Negotiate and competitively bid freight contracts resulting in dramatically imp
roved delivery operations and a 30% reduction in freight and brokerage charges.
-Establish sales price and margins for all components and source hardware from o
verseas vendors.
-Manage inventory levels to meet or exceed target projections.
-Compile detailed reports and track financial performance that is used in decisi
on making at the CEO and CFO level.
-Collaborate across multiple departments to strategize new sales and marketing e
fforts.
-Write complex ASW system quires to mine data used for managing global inventory
.
-U.S. Customs expertise used to control all import and export logistics.
Technical Support Manager
Turnils Shutter Division, Suwanee, GA
2004-2007
-Served as subject matter expert on all technical and fabrication issues.
-Conducted training seminars with an international network of suppliers regardin
g new product introductions.
-Established best practices for product fabrications and supply chain management
.
-Authored marketing bulletins to detail product technicalities for new product l
aunches.
-Initiated proposals and sourced materials to expand product line.
-Executed extensive research summaries on competitive offerings for use in sales
and marketing efforts.
Customer Service Team Lead
Turnils North America, Suwanee, GA
2002-2004
-Developed and fostered strong working relationships with external customers.
-Allocated personnel resources and monitored employee performance.
-Served as a liaison across departments to ensure any outstanding issues were re
solved effectively.
-Spearheaded new procedures within the department to increase efficiency and ove
rall customer support.
-Facilitated problem solving meetings that were integral to achieving higher cus
tomer satisfaction levels.
-Diffused complex customer issues with tact and diplomacy.
EDUCATION:
B.A. Liberal Arts and Sciences, Minor: Business Administration
West Virginia University, Morgantown, WV, 2001