8634 Ardith Drive * Sacramento, California 95828

Telephone: (916) 765-9948 *

INFORMATION TECHNOLOGY: Manager / Director of Operations * Relationships
IT operations leader and relationship management professional with extensive exp
erience and a proven ability to implement and manage innovative technology solut
ions that streamline core business processes, support organizational growth and
increase efficiency. Ensures access to mission-critical systems and data. Works
effectively with customers, colleagues, vendors and other stakeholders, managing
relationships and balancing competing priorities. Leads all aspects of data cen
ter operations. Builds and leads strong teams. Key skills:
Operations * Leadership * Strategic Planning * Technology * Relationship Managem
ent * Incident Management
Data Center Management * Performance Management * Documentation * Customer Relat
ionships * Help Desk
Networks * Implementations * Disaster Recovery * Training * SLAs * Production En
vironments * Virtualization
PROFESSIONAL EXPERIENCE
MCKESSON CORPORATION, Rancho Cordova, California * 2006-2010
World's leading health care corporation distributing health care systems, infras
tructure support, medical supplies and pharmaceutical products; approximately $1
00B+ in annual sales.
Operations Manager 3: Led IT Operations department, providing mission-critical s
upport on a 24/7/365 basis and overseeing up to 35 IT professionals. Managed all
aspects of departmental functions, including planning, deployment, maintenance
and budgeting for enterprise-wide IT data center operations. Managed critical in
cidents and ensured continuous access to vital technology resources. Created and
implemented IT standard operating procedures. Liaised with help desk, networkin
g, application and technical support teams as well as relationship managers and
customers to resolve problems, gather business requirements and evolve systems t
o meet emerging demands. Monitored performance metrics, including SLAs. Managed
vendor relationships.
Key Accomplishments:
* Collaborated with peers, data center management team and relationship manager
to roll out program designed to improve customer satisfaction and relationship
management capabilities.
* Cross-trained employees to ensure coverage after data center consolidation.
* Ensured seamless transition to new HP tool, working with IT colleagues and va
rious managers.
* Played key role in project to virtualized data centers, setting up production
environment to accommodate training and providing vital support and training fo
r related exercises, including disaster recovery.
IBM / FRANKLIN TEMPLETON ACCOUNT, Rancho Cordova, California * 2001-2005
Fortune 500 financial services company with IT services outsourced to technology
consulting giant IBM.
Shift Supervisor: Managed support 24/7, overseeing batch processing, backups, tr
oubleshooting, system monitoring, problem tracking and notification functions an
d directing 10 operators. Resolved escalated issues. Planned and managed hardwar
e and software installations, directing upgrades on multiple system platforms. D
irected contractors, providing training and monitoring performance. Managed vari
ous data center projects.
Key Accomplishments:
* Spearheaded IT operations facility consolidation and relocated group to Color
ado, handling all aspects of complex moves successfully.
* Established effective documentation processes to reduce errors and worked wit
h technical support and network groups to create critical application and topolo
gy map to expedite repairs.
* Coached and mentored staff, leading by example to instill creative approach t
o problem solving.
VIKING FREIGHT SYSTEMS INC., San Jose, California * 1997-2000
Leading transportation and freight services company serving companies of all siz
e, including retail leaders such as Walmart and Target.
Shift Supervisor: Led computer operation and network services, liaising with ven
dor and user groups to provide access to vital technology tools. Assisted with d
isaster recovery planning. Managed numerous projects, including data center upgr
ades and hardware / software deployments, directing personnel, allocating resour
ces and conducting cost analyses. Led team, monitoring performance and mentoring
staff to improve skill levels. Implemented SLAs and served as internal consulta
nt to cross-functional teams. Created capacity plans.
Key Accomplishments:
* Played integral role in disaster recovery planning and vendor selection.
* Automated numerous processes to streamline operations and reduce operating co
sts, including implementation of Remedy, Veritas and Telegenics tools.
* Established career paths for individual operators, retaining key employees an
d reducing costly training costs associated with staff turnover.
CAREER NOTE: Past job history includes a Computer Operator position at Fujitsu B
usiness America, a System Operator role at Bank of America, a Computer Operator
position at Automatic Data Processing and a Senior Operator role at Affiliated C
omputer Services. Details are available upon request.
EDUCATION & PROFESSIONAL TRAINING
Bachelor of Science in Commerce
University of Santo Tomas, Manila, Philippines
Change Leadership / Adapting to Change * Handling Conflict * Time Management * P
resentation Skills Delegating for Results * Team Building / Coaching * Basic UNI
X * TACL Programming
LANGUAGES
Fluent in Pilipino
TECHNOLOGY SKILLS
Hardware:
IBM iSeries AS400 * IBM z9 & z10 Series Mainframe * EMC2 Enterprise Storage Syst
ems
Windows (2000, 2003) * UNIX (AIX, Solaris, HPUX) * Linux (Redhat) Servers (IBM P
& X Series Hardware)
IBM Tape Systems (3494 Tape Library, 3480 Tape Drives, 3592 Tape Drives)
Software:
BMC Remedy (Version 5 & 7) * Avaya Phone Systems * Tivoli Enterprise Console (TE
C) * ITM Monitoring
ITIL (Version 3) * BM Maestro Job Scheduling Console * Proactivenet Monitoring C
onsole * HP OVO Monitoring Console
TWS Job Scheduling Package * Jobtrac Job Scheduling Package * MIR3 Paging System
* Microsoft Outlook
CA Mainframe Software: System State Manager (SSM) * Sterling Commerce Software:
Connect Direct
Microsoft Office Suite * SharePoint * Go Live (McKesson Product) * NetMeeting
8634 Ardith Drive * Sacramento, California 95828
Telephone: (916) 765-9948 *
Dear Sir or Madam:
With a history of leading IT operations and driving performance improvement thro
ugh technology solutions, I am now seeking an opportunity to improve results at
your company. Having demonstrated the ability to manage relationships with custo
mer groups, vendors, technical teams and other stakeholders, I am confident I ca
n immediately become a valuable asset to your organization.
My ability to align staff and technology resources with company goals can provid
e a competitive advantage to your team. A sample of my notable accomplishments i
ncludes:
* Managing all facets of IT operations, planning technology strategy, directing
implementations and ensuring access to vital technology tools in a 24/7/365 env
ironment.
* Building high-performance teams, elevating employee skills levels and providi
ng the support and tools needed to achieve goals.
* Overseeing IT support operations, serving as a key resource to help desk pers
onnel, technical teams and cross-functional groups.
* Playing a key role in launching program to improve relationships between cust
omers and technical groups.
Although this letter and the enclosed résumé serve as an introduction to my skills and
qualifications, I would welcome the opportunity to discuss the leadership I can
offer your company in greater detail. Please feel free to contact me to schedul
e a meeting. Thank you for your consideration. I look forward to hearing from yo
u soon.
Sincerely,
Edwin Badua