THOMAS W.

SLATTERY II
7123-1B Lake Vista Drive SW
Byron Center, MI 49315
H: 616-878-1269
C: 616-450-6606
tsa61f14@westpost.net
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CUSTOMER SERVICE / SALES MANAGEMENT
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Dedicated management professional with 20 years' experience delivering increased
sales and providing top notch customer service and support to clients throughou
t the U.S. Demonstrated success in executing strategic initiatives that increase
sales, service, and promote brand recognition. Lead, develop, and manage teams,
united to target and capture desired goals and objectives. Expertise in:
* Client Relationship Management
* Outside / Inside Sales
* Market Penetration
* New Business Development
* Key Account Management
* Strategic Planning
* Project Management
* Consultative & Solution Sales
* Conflict Management
* Leadership & Team Building
* Negotiation
* Incentive Planning
* Client Training & Support

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PROFESSIONAL EXPERIENCE
GREATLAND CORPORATION, Grand Rapids, MI (06/03 - 02/10)
Provider of over 1500 products and services for business form & software solutio
ns.
> Partner Relationship Manager (10/09 - 2/10)
Key contact for company's software partners, managing each partner and developin
g and growing partner accounts.
* Managed partner accounts worth over $7M.
* Integrated over 8 new partners. Collaborated with personnel at all levels to n
egotiate contract terms, expectations, and requirements.
* Initialized procedure for new partner integration to establish and standardize
process flow and minimize time.
> Sales Manager / Customer Service Manager (09/04 - 10/09)
Led, mentored, and directed 28 staff consisting of inside sales, customer servic
e, team leads, compatibility specialists, and sales support. Responsibilities al
so included hiring, training, and developing staff, organization and participati
on in trade shows, and evaluating end of year sales compensation plans. Ensured
all customer sales and services aligned with marketing initiatives and company's
philosophy.
* Managed a sales budget worth $3M, ensuring all targets were met.
* Penetrated into a new vertical market, growing new business by over $100K. Ini
tiated developed new partner company to leverage their market accessibility.
* Increased brand recognition and sales through e-marketing campaigns, and direc
t mailing.
* Saved over $40K in sales budget costs by reallocating and reorganizing departm
ent staff to effectively meet workload demands and customer requirements.
* Improved telephone service factor (TSF) by 5% separately, across six product b
rands, by creating product-focused teams, thereby increasing product knowledge a
mong sales staff and overall customer service.
> Tax Key Account Representative (06/03 - 09/04)
Managed customer base for this division. Established and developed initial conta
ct and managed existing customer relationships to increase and maximize sales.
* Exceeded end of year sales goal by 127%.
* Delivered new business sales worth $60K.
LEITZ TOOLING SYSTEMS, INC., Grand Rapids, MI (04/97 - 06/03)
Largest woodworking tooling manufacturer in the world.
> Distributor Sales Manager (08/99 - 06/03)
Developed and maintained distributor networks throughout eastern U.S. to re-esta
blish, maintain, and grow sales. Created policies and procedures, established sa
les quotas, developed marketing plans, and provided sales support and follow up.
Evaluated customer systems and initiated custom tooling programs and pricing in
centives to improve customer operations and profitability.
* Increased distributor sales from $90K to over $200K within first year even tho
ugh company market focus was changing to include direct sales.
* Grew one distributor network to over $300K by 2003.
* Strengthened Leitz/distributor relationship and product knowledge. Initiated a
nd executed a one-of-a-kind distributor training and tour of company's product,
function, and facilities.
Experience prior to 1999
Leitz Tooling Systems, Inc.: Inside Sales Representative (04/97 - 08/99)
Jackson Products, Belmont, MI: Customer Service Representative (05/95 - 04/97)
Prince Corporation, Holland, MI: Production (11/94 - 05/95)
Alternate Postal Delivery, Grand Rapids, MI: Client/Affiliate Relations Represen
tative (05/93 - 05/94)
Great Lakes Retail Systems: Hospitality Sales, Grand Rapids, MI (08/86 - 09/92)

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EDUCATION & PROFESSIONAL DEVELOPMENT
Coaching and Team Building Skills for Managers and Supervisors, Grand Rapids, MI
Successfully Managing People, American Management Association, Chicago, IL
Excelling as a first time Manager or Supervisor, Grand Rapids, MI
Managing Multiple Projects, Objectives, & Deadlines, Grand Rapids, MI
Grand Rapids Junior College