Anda di halaman 1dari 2

LANCE DEVENGER

104 Perryville Road


Rehoboth, Ma. 02769
(508) 247-7921 lda6958e@westpost.net
OPERATIONS MANAGER
Over fifteen years experience with proven influencing, consensus building, colla
boration and cross functional team leadership skills focused on achieving corpor
ate goals and maximizing the team contribution. Attentive to details, profession
ally versatile, and capable of providing leadership and support to internal busi
ness partners, while proactively responding to today's varied business requireme
nts. Multiple accomplishments in project planning, vendor negotiations, sales, m
arketing analysis, facilities management, customer service, and food management
while ensuring the successful completion on a variety of concurrent projects.
Capable of driving large and small development projects, able to break down chal
lenges to their basic and fundamental roots; an insightful employee with an eye
toward problem solving in as economical and effective a manner as is possible. R
eady, willing and able to insure project success and on-time delivery
CORE COMPETENCIES
Process Improvement * Purchasing * Cost Control * Change Management * Marketing
Analysis * Food Services
Resource Allocation * Strategy Implementation * Process Improvement * Staff Deve
lopment * Quality Control
Operations * Business Development * Negotiation * Personnel * Team Building * Te
am Mentoring * P&L
Regulatory Compliance * Client Relationship Management * Sales * Influencing * F
acilities
Problem Identification and Resolution * Veteran
EXPERIENCE
IRON MOUNTAIN Boston, MA 1997 - Present
The world leader in information management services, assisting more than 140,000
organizations in 39 countries on five continents with storing, protecting and m
anaging their information
Operations Supervisor/Manager
Highly effective and valued leader skilled at leveraging abilities in employee r
elations, situational analysis, problem resolution, customer service, and traini
ng to exceed goals and maximize efficiencies. Consistent driver of excellent cli
ent retention ratios while achieving labor, revenue and account growth goals. Ad
minister budget, prepare regular reports, and anticipate market trends to optimi
ze operational growth. Focused on best practices for inbound and outbound site o
perations to ensure execution of service agreements at or above the customer's s
tandards.
* Generated a robust DMS (Document Management Solutions) program, allowing multi
ple clients to utilize an alternative electronic storage medium for financial
and medical documents
* Reinvigorated a failing safety program through training, employee involvement
and a constant focus
ATRIUM HOTEL AND OFF TRACK BETTING Boston, MA 1995 - 1997
A high end hotel and gambling destination
Manager
Hands on leader and mentor with full P&L and daily business operations responsib
ility that made significant contributions to finance, purchasing, and marketing
functions. Consistently applied dynamic and effective interpersonal skills to hi
re, train and manage up to 70 full and part-time employees.
* Diligently maintained strong supply chain expectations and relationships with
20 key vendors
UNITED STATES NAVY
Senior Chief Petty Officer
EDUCATION and PROFESSIONAL DEVELOPMENT
Masters of Business Administration
Bachelor's Degree in Business Management
University Of Phoenix
Graduate of Virginia Police Academy
Virginia Beach, VA
Productivity Management Training (20 Weeks)
OSHA Regulations