702 Wagon RidgeFenton, MO 63026

Home (636)349-5519
Cell (314)303-1729
John Kremer
Objective
Obtain an IT position, which will utilize my computer knowledge, telephone know
ledge, organizational abilities, strong people skills, and business experience.
Experience
July 2007 August 2010
VoicePro
Earth City, MO
Phone Technician
- Troubleshoot PC Problems & Phone System problems Thru Windows
Gui Interface
- Installation of New Software
- Installation & Programming of NEC phone systems
November 2002 July 2007
The Joseph Company
Arnold, MO
Office Manager/Help Desk/Technical Support
- Schedule appointments, Equipment management: check-in, prep,
and distribution.
- Provide 1st, 2nd and 3rd level support to Clients in a
200-mile radius.
- Wire data & phone lines; terminate data & phone lines; Install
Music in the Ceilings; and Install NEC phone systems.
- Walk through with Clients to determine equipment and arm
installation.
November 1997 November 2002
Mark Andy Inc.
Chesterfield, MO
PC Technical Support
- Maintained company servers including, Application servers, and
Exchange E-mail server, NT Proxy Firewall, NT PDC and BDCs,
Microsoft Terminal Server.
- Remote and In-house installation of PCs and Laptops.
- Created software standards for desktops and laptops including
creating images and cloning for all types of desktops and
laptops.
- Audit Software, Install Software, and the removal of
Software.
- Keep track of all Software loaded on Laptops and PCs and the
Licenses, which accompany said Software.
- Implemented Backup Tape Rotation Documentation. Created
documentation for Installing Software, Hardware, and other
procedures, which are done on a daily basis.
- Provide Training for users in Microsoft Outlook 98 and
Microsoft Outlook 2000, Provide Training for users in Basic
skills on using a PC or Laptop, and Provide Training for
Laptop users on how to use Dial-in software.
- Cover for 3rd shift personnel Running Backups and completing
other Administrative duties during the night
- Provide 1st, 2nd and 3rd level support to Users Company wide.
- Maintain a good working relationship between IT and other
departments.
 Feb 1997 Nov 1997
St. Louis University Hospital (SLUCare)
St. Louis City, MO
Senior Microcomputer Technician
- Remote and In-house installation of PCs and Laptops.
- Implemented Backup scheme and Rotation of Offsite Tapes.
- Provided 1st, 2nd and 3rd level support to Users Company Wide
April 1989 February 1997
St. Louis University Hospital(SLUCare)
St. Louis City, MO
Computer Operator
- Worked in a Mini-Mainframe/PC environment.
- Responsible for System Operations, Inventory, Report
Printing/Distribution, Hardware repair, User Communication and
Problem solving for PCs and Laptops.
- Maintained a good working relationship between IT and other
departments.
Software List
Microsoft: Windows NT Sever, Win 98, Win 2000, Win XP Home &
Professional, Office 95-XP Basic SBE, Project 98 - 2000,
Internet Explorer 4.0 6.0, FrontPage 98 2000.
Virus Scan: Trend Micro, AVG, MacAfee, Dr. Solomons, and
Norton.
Remote Control: Timbuktu, PC Anywhere, and Remote Desktop.
Internet Apps: Netscape 4.6, VPN, and Citrix.
Other Apps include: Olympus Camedia, AutoCAD R13 thru AutoCAD
2000, ADP Software, FAS, ACT, Adobe Photoshop, Adobe Acrobat 3.0
thru Acrobat 6.0, Visio 4.0 thru Visio 2000.
Hardware
Servers: HP Netserver III, Compaq Proliants, IBM Netfinity 5500,
Dell 7800
Desktops: HP Vectra 5/66 Vectra VE7/I (Celeron 450), Gateway
E-3000, Gateway P5-166, Compaq P100, Dell 450s, 500s, 733s,
and Precision 420s (866mhz NTWorkstations), Dell Optiplex GX240
thru GX745
Laptops: Toshiba Satellite Pro 225,445, 460,4100,4200,4280,
4600,and Protg, and Dells
PDAs: Palm pilot Pro-III.
Printers: Xerox 4075, HP 2564B, HP LaserJet Models II, III, IV, IV
plus, V, 4000N, color 4550,5000N, 5si, and assorted DeskJet
Models. Fugitsu M304ID and a Fugitsu DX2300, Printronix,
Genicom 3840, Data General Performax, Lexmark Optra R, Data
South XL300 DD, C.ITOH 800Q, IBM 3800 Laser printer, 6100 STC
Printer, and the IBM 4245 Impact printer using Jesz II
commands.
Other Equipment: Data General Aviions 6000 series, Digital Alpha
Server 1000 4/266RM, Data General Eclipse MV /10000, Digital Vax
11/780, HP 9000 system, SMS ANC 1000/1500 controller (patch
Panels), Digital RA81 disk drives, C.ITOH CIES 680/275, IBM 3480
A22 tape drives, STC 3670 reel tape drives, Qualstar reel tape
drive, DLT tape drives, 8mm tape drives, and Kodak Komstar 2000
(microimage processor).
Education
Bachelor of Arts Degree, Cardinal Glennon College, 1985.
FastTRACK Windows 95/98 Administration & Configuration Workshops
 FastTRACK Windows NT 4.0/5.0 Administration & Con
figuration Workshop
UMSL Courses: Managing a Network using Windows NT server, Advanced System Admin
istration of Windows NT server, EXCEL beginning and Intermediate, and Access beg
inner.
Certifications: Microsoft Certified Partner
NEC Level 1 Certified Phone Technician
Other Activities
My hobbies include Teaching PSR, Coaching Soccer and baseball,
Floating and Camping, and Scouting.
References
Available upon request