Objective

Working in manufacturing factories, engineer manufacturing repair and install ma

chines, and production manager. Open new jobs opportunities that offer to lear
n and progress.
Experience
Customer Service Engineer 1993-Present
SCM Group USA Inc., Duluth, Georgia
* Installation and programming of Computer Numerical Controlled (CNC) two, three
and four axes Machines, I implemented techniques to train the people and I used
auto-cad to make the parts drawing to work with the machine.
* I organized the customer operator labor, whose job is to introduce the machine
to the customer, its production, and quality control. Trained the staff that re
ceived and bought the machine. Adjusted specific production and quality that wa
s required for each specific business.
* Facilitated with Electrical (Programmable Logic Controller (PLC), Drives, Inve
rters), electronic, three phases ac/dc motors 230, 380, 400 and 480 volts, servo
motor (Yaskawa, Tetra), stepper motors, and Mechanical, pneumatic, hydraulic s
ystems troubleshooting at the customer facility site.
* Worked with customer support, in order to fix any issues with our machines by
automated customer support and online through our network.
Regional West Coast Service Engineer 1988-1993
Euro-Mex, Guadalajara Jalisco, Mexico
* Organized and maintained the schedule of installation and reparation services
for the west coast.
* Improved customer service, raised sales by 25%, and the raised the machine and
service maintenance by 40%.
* Managed 5 technician employees' (i.e. working reports and scheduling)
* Installed and programmed CNC Machines. I implemented techniques to set up the
machine by the quality customer production. Made process for implementation and
training of employees and clients.
* Led the sales engineering team in order to make demonstrations and
Sales pitches in order to gain more business.
Production & Maintenance Manager 1986-1988
Muebles Del Toro Mu, Ocotlan Jalisco, Mexico
* Increased production by 40%, the machine productivity with implementation the
operators training course and to avoid the accidents by 60%.
* Schedule the production orders and organized the production shifts.
* Supervised the working schedules for 60 employees.
* Carried out the Preventive Maintenance on the machines.
Field Service Engineer
1984-1986
Pepsi Cola, Guadalajara Jalisco, Mexico
* Supported to program 12 technical jobs, I solved the electrical, electronic sy
stems problems.
* Repaired the pneumatic and hydraulic systems
* Maintained the boilers and electrical sub-stations
* Welded different materials (Aluminum, cast, iron, Stainless steel, etc.) as ne
cessary.
Education
University of Guadalajara, Guadalajara Jalisco, Mexico 1981-1986
Bachelor of Mechanical Electrical Engineering
Skills
* Reading and Interpreting electrical diagrams and blue printers.
* Troubleshooting on PLC (B&R, Bosh, Schneider, NUM, etc), Drives (RTA, Altivar,
KEB, Yaskawa, etc.), Inverters (Fuji, GE, Bonfiglioli, KEB.), Electrical ac/dc
and mechanical, pneumatic, hydraulic systems.
* Repairing issues with controllers (Bosh, NUM, Xilia, Sepri, Magelis, Triac.),
three phases ac/dc motors 230, 380, 400 and 480 volts, servo motor (Yaskawa, Tet
ra), stepper motors
* Installing and calibrating CNC machines with loader and conveyors (Mahros), I
led our production and quality control in installations.
* Using Microsoft Office to create spreadsheets for working reports, customer in
structions for use of machines, and basic troubleshooting.
* Used Auto cad to design parts for the CNC machines
* Welded different materials (Aluminum, cast, iron, Stainless steel, etc.)
Languages
Fluent in English, Spanish, and Italian.