ROBERT MITCHELL GALLENO

335 SW Lost River Road * Stuart, Florida 34997

(772) 647-9842 (Home) * (772) 224-5556 (Cell) * rgabe6ec@westpost.net
CAREER OBJECTIVE
Highly skilled and motivated professional with diverse and progressive career hi
story, demonstrating strong management and problem solving skills, superior proj
ect execution, organizational skills, and analytical expertise.
LICENSES / SKILLS
Texas Licenses Property & Casualty Adjuster, Florida Adjuster, Alabama Adjuster,
Delaware Adjuster, Mississippi Adjuster, Virginia Adjuster, New Hampshire Adjus
ter, Florida Citizen Certified, A Certified Core, Concealed weapon license, Temp
Surety Agent, Texas Private Investigator, Florida License Investigator, MCP/IP,
TCP/IP, MAC Support, Certified Novell Administrator (CNA), LAN/WAN, Oracle, Lin
ux, I-Car Certified, CAT adjuster for Catastrophe Team. Excellent communication
skills, has been trainer 3M Management, and OSHA Certified, and NFIP Certified a
nd Earthquake Certified. Proficient computer skills in MS Office: Word, Excel, P
owerPoint, Outlook & Access, OS/Warp, and MAC. Excellent communication and inte
rpersonal skills with clients and colleagues at all levels of business developme
nt. Solid contributor to SIU investigations and fraud claims in the insurance i
ndustry.
WORK EXPERIENCE
06/2009 -present BONA FIDE INVESTIGATIONS, LLC
SIU Investigator Manager/Claims Adjuster
As SIU investigator I possess excellent communication skills, both verbal and
written, along with computer skills and excellent organization skills. I have go
od knowledge of insurance contract and methodology, including rights, responsibi
lities, and conditions which concerning worker compensation investigation and no
n-standard auto insurance. My background is highly developed investigations skil
l as SIU field investigator within the insurance industry and direct experience
as an insurance fraud investigator. I have been trained in investigative techniq
ues and the laws pertaining to insurance and mandated fraud reporting. I have wo
rk with national carried like Travelers, AIG, State Farm, Allstate, Zenith, Zuri
ch, Ohio Casualty, Liberty Mutual, USAA, and Nationwide. Non-standard and standa
rd auto carried Titan Insurance, Victoria Insurance, Southern United Fire Insura
nce, and AIS California.
3/2008 - 1/2009 CRAWFORD & COMPANY
Catastrophe Adjuster
Responsibility a
s a CAT adjuster I investigate, evaluate and settle claims in a manner consisten
t with policy and established company procedures. Perform on sight inspections
to determine cause, scope of damage and estimate the cost of repair by using Xac
timate estimating tools. I have the skillful technique in accessing and inspecti
ng all area of a dwelling such as attics, crawl spaces including transition to a
nd from a ladder to walk on a roof. Handle claims for Citizen, Republic, Cypres
s, and etc.
1/2006 -8-2008 RDS Construction Inc.- Pre-Eminent Builders LLC
Director of Business Development/ Property Adjuster/ Risk Manager
Responsibilities include producing proposals, presentations, and articles, oth
er print and online pieces. Able to and willing to show outstanding organization
and communication skills, is a skilled writer, a creative problem solver and re
sponsive multi-tasking who handles pressure and wants to keep learning. Responsi
ble for the administrative and technical management of all projects supervises a
ll activities related to Contract Administration, Change Orders, Submittals, Pro
curement, and Schedule. Prepare estimates by calculating complete take off of sc
opes of work; review project plans, requirements and specifications; prepare sub
contractor bid list and submit drawings to subcontractors. As one of the leading
framing/drywall and Demolition Company in the industry, I maintained our integr
ity and customer service relationship.

5/2005 -1/2006 PRE-EMINENT BUILDERS LLC

Director of Operation/Project Manager/Owner Rep/Estimator
Responsible for managing construction projects for various clients. Accountabl
e for all phases of the construction process with the goal of finishing projects
on schedule, to the highest standard quality, to the customer's satisfaction, a
nd with maximum profits. Also I am responsible for negotiation new contract with
sub-contractors, owners, and other general contractors. Prepare estimates by ca
lculating complete take off of scopes of work; review project plans, requirement
s and specifications; prepare subcontractor bid list and submit drawings to subc
ontractors. Periodic visits to out of town jobs sites required. As one of the le
ading framing/drywall in the industry, I maintained our integrity and customer s
ervice relationship.
12/2005- 05/2006 VMS BUILDERS, INC.
Project Manager/Business Development
Responsibilities include administering contracts, coordinating and supervising
all facets of work in association with owners, architects, engineers, and subco
ntractors. Responsibilities also include performing project scheduling, project
buy-out, and managing project budgets on multiple projects. Periodic visits to j
obs sites required. As one of the leading National General Contractors in the in
dustry, I maintained our integrity and customer service relationship.
8/2005 -3/2005 VERACITY RESEARCH COMPANY
National Account Manager/SIU Investigator
Responsibilities included overseeing south Texas, Florida, North and South Car
olina potential cliental and managing existing customers. Utilized marketing tec
hniques to secure sales and maintain a profitable business. Attend all national
and regional conferences, established a point of contact at venues. Responsibili
ties included but not limited to surveillance and SIU assignments from beginning
to end and monitoring client's compliance with RFP's. Help implement new SIU st
rategies.
1/2005 - 6/2005 THE INTEL GROUP, INC.
SIU Investigator Manager/Accounts Rep//Adjuster
Responsible for management of a national vendor panel for a national third par
ty administration company, self insured and insurance companies that are red fla
gged. Responsibilities included but not limited to surveillance and SIU assignme
nts for vendors, monitor investigations from beginning to end and monitor vendor
s compliance with RFP's. Provide investigative expertise to limit exposure and p
rotect company assets. Knowledgeable about all applicable fraud statutes: local,
state and federal to ensure duties and assignments are carried out within the r
equirements of applicable law and local office expectations. I managed 15 invest
igators on my team that cover south Florida, to North Carolina, to Ohio and Texa
s.
5/2003 - 1/2005 CRAWFORD & COMPANY INVESTIGATIONS
SIU/Investigator/ CAT Adjuster
Workers' compensation investigation, accident site investigation, SIU intervie
ws, widow interviews, court research; handled claims generated by insurance adju
sters who had identified problem files, oversaw surveillance of neighborhoods, c
aptured requested video and gathered written information obtained during surveil
lance on claimant activities. Provide investigative expertise to limit exposure
and protect company assets. Knowledgeable about all applicable fraud statutes: l
ocal, state and federal to ensure duties and assignments are carried out within
the requirements of applicable law and local office expectations. Work insurance
 companies like Gallagher Bassett, JI Companies, Sentry, Zenith, AIG, Travelers,
Texas Mutual and Sedgwick.
8/1999 - 4/2003 JOEY G BAIL BOND/EPIS SYSTEM
Manager/Investigator/ Surety Agent/ P & C Adjuster for Catastrophe
Handled all computer related issues such as software problems, accounting, inv
entory, etc. Major responsible for preparation and total investigation of run-aw
ay clients. Performed background checks, acted as bodyguard, located missing fam
ily members, performed surveillance, fugitive recovery, investigates insurance f
raud, oversaw undercover operations, and did computer data research. Property an
d casualty claims adjuster investigator. License Temp limited Surety Agent in Fl
orida. Estimate auto claims with Pathway software; Certified with NFIP. Work wit
h local law enforcement agencies recovering individuals that skip bail. Knowledg
eable about all applicable fraud statutes: local, state and federal to ensure du
ties and assignments are carried out within the requirements of applicable law a
nd local office expectations.
EDUCATION
September 2004 ASHWORTH COLLEGE June 1996 UNI
TED EDUCATION INSTITUTE
Criminal Justice Degree
Computer Network Technology
Associate Degree
Valedictorian from UEI 1996 for 98+GPA

May 2009 ASHFORD UNIVERSITY June 1992 TEXAS

SOUTHERN
Clinton, Iowa
UNIVERSITY, HOUSTON
BA-Health Care Administration
Bachelor of Science degree
In progress
Business Management with a minor in History
Specialization: Public Administration
Reference upon Request