SUMMARY OF QUALIFICATIONS

Enthusiastic, imaginative, and adaptable Project Manager with experience leading

critical implementation projects in telecommunications for high-visibility clie
nts.
* Knowledgeable about project life cycle, including requirements gathering, proj
ect planning, oversight of schedule and budget, customer communications, impleme
ntation, and follow-up.
* Expertise in conflict resolution, team building and synergy, networking, contr
actual negotiations, strategic planning, and coaching.
* Experience interacting with international vendors and clientele, with excellen
t understanding of cultural differences and how to deal with them in business en
vironment.
* Able to discern clients' underlying needs in order to provide best solutions;
skilled in defusing volatile situations and adapting to changing priorities and
circumstances.
* Six Sigma Green Belt, with Black Belt research and training in progress.
PROFESSIONAL EXPERIENCE
Implementation Service Manager, AT&T Global Signature Accounts 2007-Present
* Served as lead project manager overseeing large-scale, global, information tec
hnology and telecommunications implementations, handling several key accounts si
multaneously.
* Supported major corporate accounts Tyco and UPS, with annual revenue totaling
$120 million.
* Addressed escalated issues, expediting requests and ensuring systems were in p
lace to handle time-sensitive problems in order to meet customers' needs.
* Identified $1.2 million in cost savings initiatives for AT&T and Aramark Unifo
rm & Apparel by collaborating with sales team to help develop frame relay circui
t network that was more cost-effective than existing solution.
* Directed activities of numerous teams within provisioning, developing project
schedule, delegating tasks, and following up to ensure completion of all action
items according to schedule.
* Took over languishing project for Vanguard and drove it forward to successful
completion; earned company Service Hero Award for this project.
* Provided training for team on new products and processes, serving as subject m
atter expert.
* Implemented two Six Sigma projects as Green Belt representative for business u
nit; gathered research and developed team DMAIC methodology to enhance quality a
nd quantity of requests submitted to exchange areas, improving cycle time.
* Managed implementation projects involving numerous systems, including billing,
maintenance, provisioning, and sales.
* Achieved 95% success record of completing projects on time and within budget.
Service Delivery Project Manager, BellSouth Long Distance 2003-2007
* Provided project management support for local and regional accounts including
Wachovia, which was company's largest account, and U.S. Army Corps of Engineers.
* Met requirement of resolving and/or escalating all barriers to project success
within 24 hours.
* Maintained consistently high on-time project completion record of 97%.
Minimized risk to internal and external clients, including financial institution
s, by analyzing their environmental restraints and explaining any risks involved
with implementation of AT&T network.
* Mentored and coached peers and less experienced team members, discussing topic
s such as workarounds to procedure restrictions and tips for communicating effec
tively with clients.
* Facilitated international team and client meetings for executive leadership, r
esponding to questions and providing status updates.
* Supported team that installed first circuit in New Orleans Superdome following
Hurricane Katrina, communicating with state and local government representative
s and US Army Corps of Engineers.