TRISHA L.

KINDLER
53 Sherborne Street (908) 420-4623
Somerset, New Jersey 08873 tlkindler@yahoo.com

PROFILE
Results-driven Retail Manager with over 14 years of progressive experience. Stro
ng leader with a demonstrated ability to build strong teams and motivate employe
es to meet company objectives and exceed expectations, including background in c
onducting evaluations and resolving performance issues. Solid, hands-on understa
nding of financial, personnel, and general store operations with the capability
to multi-task in a fast-paced environment and respond quickly and effectively to
problems. Solution-oriented service professional with a proven track record of
consistently achieving goals, recognized for exceptional performance in challeng
ing assignments.
PROFESSIONAL EXPERIENCE
WEGMANS FOOD MARKETS, 1996 to 2010
Front End Manager, Woodbridge, New Jersey (2/2008 to 1/2010)
Oversaw daily operations and 150+ employees in all service areas, including cash
iers, service desk, accounting, WKIDS, and maintenance. Ensured all customer com
plaints or concerns were handled in a timely and appropriate manner and seen thr
ough to resolution. Assisted other departments in making decisions and completin
g tasks to achieve smooth running store.
* Achieved all labor goals including UPLH, as well as maintaining minimum number
of overtime hours by accurately forecasting service needs and writing effective
schedules.
* Built a stronger, more customer needs oriented team through dedication to cros
s-training and knowledge based service that resulted in a marked increase of pos
itive customer comments and overall customer satisfaction.
* Implemented development plans for individual team members which created a posi
tive turnover of 24 employees, 9 of which were promoted to higher positions in o
ne year.
Produce Manager, Ocean, New Jersey (05/2005 to 02/2008)
Managed a diverse team of over 35 employees, as well as inventory of 750+ SKU's
and over $10 million in yearly sales. Built and maintained positive relationship
s with local farmers and vendors to consistently deliver high quality products.
* Increased sales in 2006 and 2007 by over $1 million while meeting company goal
s for shrink through effective analysis of market data and financial reports and
development of appropriate strategies.
TRISHA L. KINDLER
(908) 420-4623
tlkindler@yahoo.com

PROFESSIONAL EXPERIENCE (continued)

* Consistently achieved sales penetration of over 14% by building eye-catching d
isplays highlighting peak-of-perfection items and creating strategic marketing p
lans tailored to customer needs and demographics.
* Promoted and coached 6 employees to become successful in supervisory and manag
ement positions by fostering an environment of continuous learning and education
al opportunities.
Produce MT, Manalapan, New Jersey (07/2004 to 05/2005)
* Recognized for leadership capabilities by promotion designed to enhance skills
and offer fast track managerial experience in areas such as interviewing and se
lection, disciplinary procedures, employee development and training, and financi
al management.
Produce Team Leader, Woodbridge/Princeton, New Jersey (07/2003 to 07/2004)
* Maintained a smooth-running, profitable department through effective supervisi
on of daily operations and staff, including overseeing continuous improvement ef
forts, product ordering and inventory, regulatory compliance, and general custom
er service.
Additional positions held prior to 2003 with fast track promotions since beginni
ng with Wegmans in 1996.
TRAINING
Training Seminars Attended:
* Incredible Customer Service
* Respect Training
* Managing Labor Effectively
* Staying Safe on the Job
* Coaching on the Fly
* Teamwork & Diversity
* Food Safety & Sanitation
* Problem Solving
* Interviewing & Selection
* Right Way to Train
* Valuing Diversity
* Leadership University
* Right Way to Manage
* Interpersonal Skills
* Produce University
* Managing by the Numbers
* Conflict Resolution
* Managing Work Relationships
* ServSafe Certified 07/2006
AWARDS & HONORS
* DALE CARNEGIE GRADUATE, December 2009
* OUTSTANDING PERFORMACE AWARD
* HUMAN RELATIONS AWARD