Keinnenda Cooks

6706 Charlotte Court

Arlington, TX 76002
214-766-4010
nene.x.cooks@jpmchase.com

MANAGEMENT PROFESSIONAL
Experienced Customer Service Representative / Data Entry Management / Business O
wner
Supervisor / Sales Advisor of Business
SUMMARY OF QUALIFICATIONS
Self-motivated and organized profession with history in varied projects, ownersh
ip and supervision. Versatile, skilled communicator, who is detailed oriented w
ith management objectives & have the ability to handle changing priorities and d
eadlines. Dedicated, results oriented team leader, committed to development and
encouraging professional growth through mentoring relationships. Widely perceiv
ed as a subject matter expert and often thought of when there is a job to be don
e.
PROFESSIONAL EXPERIENCE
JP Morgan Chase , Auto Finance (Arlington Texas) August 2007 ? Current
Customer Service Representative
? Handle 100+ incoming calls from retail account holders with auto accounts
? Process auto account holders lien releases, titles, payments and payoffs
Specialized Sales Unit
? Handle incoming calls from retail auto account holders offering Chase credit c
ards that best meet their needs
? Offer retail account holders Chase Payment Assurance for disability, accidenta
l death and leave of absence benefits available
? Offer Home Equity Line of Credit and Home Equity Loan Products available for r
etail account holders
Branch Support Representative
? Handle 50+ incoming calls from Chase bankers that are inquiring about retail a
uto loans.
? Expedite titles and lien releases for the bankers
? Assist as Credit Extension Specialist
Mentorship Programs
? Hero Committee Awards Administrative Mentor
? Quality Coach Mentor Quality Assurance Mentor
? Training Bay Mentor Systems Support Mentor
? Supervisor Mentor Quest and Quarterly Statements Programmer
? Customer Service of the Month Floor Walker

JP Morgan Chase Centre Port (Fort Worth, Texas) March 2006 - August 2007
Data Entry Operator, Lease Tax Accounting
? Processed Lease account checks or refund checks in batch forms
? Batched tax bills for tax collectors and/or refer to research department.
? Updated return mail, processed citations, hearing dispositions and court docum
ents into batches through Microsoft Excel Worksheet
Data Entry Operator, Payoff Department
? Processed 150 checks daily into payoff software
? Processed and batched bank One and Chase Fed Ex accounts
? Batched and logged daily payoffs accounts for title preparation
Data Entry Operator, Paymatics Center
? Processed paymatics applications for Bank One and Chase accounts automatic mon
thly
? Worked with The Global Banking Resource software and website verifying custome
r?s banking information to update paymatics.
? Customer account maintenance for customer?s address change and banking info up
dates
CGI Healthcare (Fort Worth, TX) January 2002 - March 2006
Billing Consultant Supervisor
? Coordinate and managed inbound and outbound call center of 10 - 15 staff membe
rs by committing to various tasks and responsibilities
? Batched 100 - 150 Medicare insurance application approvals to process
? Coached and monitored calls to enhance overall team productivity
G?Neez Kutz and Stylz (Dallas, TX) July 1994 ? January 2002
Owner / Cosmetologist
? Managed salon of 15 employees with licensed permits
? Business overseer of operations for hiring, terminations and promotions
? Performed weekly class projects available for licensed stylists and coached te
chniques to meet sales objectives

EDUCATION
West Mesquite High School 1993
Mesquite, TX
PROFESSIONAL DEVELOPMENT
Selection Interviewing Oral Communication
Business Management / Supervisor Leadership
Ownership Product Demonstrations
Negotiating to Yes Data Processing
Interpersonal Applications Organizing and Utilizing Computer Skills
Accounting Computer Programming and Word Processing
Sales Advisor