CONNIE WOOLRIDGE JR.

6056 Oxfordshire Road, North Carolina 28173 - P: 925.890.6176- E: cwb29f0a@westp

ost.net

SALES & FIXED OPERATIONS PROFESSIONAL

Experienced professional with an excellent track record of success in sales, fix
ed operations and customer relations. Exceptional leadership and communication s
kills combined with a unique ability to optimize a company's growth and profitab
ility in an ever-changing and competitive marketplace. Well versed in process im
provement, team building and client relations. Proven record of identifying and
resolving operational deficiencies in all customer satisfaction concerns. Areas
of strength include:

Competitive Market Analysis

Mediation & Negotiation
Customer Service Management
Marketing & Sales Execution
Financial Analysis
Problem-Solving
Team Building & Leadership
Relationship Building
Staff Training & Development
Action & Strategic Planning

PROFESSIONAL EXPERIENCE:
CHRYSLER, LLC
Senior District Manager, East Bay District 2001 - 2008
* Generated more than $5 MIL in annual revenue for Chrysler in the sale of vehic
les and parts.
* Reduced warranty expense 10% in 2008 by implementing a process improvement pla
n utilized monthly.
* Achieved 100% of district technician training goal every year as determined by
Chrysler Management.
* Improved customer satisfaction survey scores 20%, becoming one of the highest
ranking districts.
* Consulted poor performing dealerships by analyzing surveys to determine and so
lve root cause of low scores.
Arbitration Manager, Northern California 2000 - 2001
* Achieved a 15% reduction in number of arbitration cases.
* 100% compliant with State of California on all arbitration decisions.
* District Managers adhered 100% to monthly deadline on completion of cases.
Senior District Manager, Santa Rosa District 1998 - 1999
* 10% improvement in sales satisfaction during short time in district.
Senior District Manager, Peninsula District 1993 - 1998
* Project team member that delivered initial rollout of Chrysler's "Five Star" a
ward program, established to distinguish dealerships that attain the highest rec
ognition given by Chrysler.
* Developed and implemented Northern California's 1st Chrysler Youth Day, which
partnered with Chrysler dealerships to provide minority, inner-city youth with m
otivational role models and five $1K scholarships.
Senior District Manager, Sacramento District 1991 - 1993
* 1992 District Manager of the Year, as a result of achieving highest percent of
accomplishment of sales and other criteria as determined by Chrysler Management
.

EDUCATION: B.A. Economics, Stanford University, Palo Alto, CA

PROFESSIONAL AFFILIATIONS: Stanford University Alumni Association, Dale Carnegie
, & Theta Delta Chi Fraternity