Thomas J.

Dignazio, MBA
18 Bellevue Ave, Longmeadow, MA 01106
(413) 565-5051 (H) (860) 758-9258 (W)
tdb4c5be@westpost.net
EDUCATION
1995 - 1998
University Of Delaware
Newark, Delaware
1990 - 1994
MASTERS DEGREE, BUSINESS ADMINISTRATION
University Of Delaware
Newark, Delaware
BACHELOR OF SCIENCE DEGREE, BUSINESS ADMINISTRATION
1986 - 1990
Livingston High School
Livingston, New Jersey
WORK EXPERIENCE
1999-Present
MassMutual Financial Group
Springfield, Massachusetts
PROGRAM MANAGER/DIRECTOR, STRATEGIC MODERNIZATION PROJECTS (2006 - PRESENT)
* Leading modernization program, managing $50 million data/platform conversion a
nd rationalization, involving the conversion of 1.9 million customer records to
new administration systems for Fortune 100 Company.
* Managed project team of 50+ including off-shore resources and outside strategi
c partners.
* Managed all program activities including scope management, budgeting, requirem
ents, testing strategy, readiness, implementation.
DIRECTOR, PROJECT MANAGEMENT OFFICE (2003-2005)
* Established a team of 21 associates, including project managers, business anal
ysts, specialists, and a program manager. The PMO eventually expanded to 100+ a
ssociates.
* Prioritized Customer Service Division's multi-million dollar project portfolio
. Facilitated ISO planning process for Enterprise Services Division
* Managed recurring strategic project update meetings, project dashboard and cha
mpioned corporate project methodology on over a dozen projects.
DIRECTOR, PROCESS IMPROVEMENT (1999-2003)
* Established multi-year technology strategy for customer service division. Com
municated and championed this strategy and executed upon it through management a
nd prioritization of key IT projects
* Implemented a homegrown CRM solution to a user base of 1200+. Included work t
racking system, client/contract inquiry application, reference application, docu
ment imaging, transaction wizards, product encyclopedia, and more.
* Reviewed processes and lead process improvement and reengineering efforts in a
variety of functional areas. Successfully worked between different lines of bu
siness, even where no direct authority was held. Included compliance related ne
eds.
* Created, developed, and managed a self-service strategy for Life & Annuity LOB
s. Included development of service center websites, interactive voice response
units, and FieldNet tools.
* Led on the following committees: Enterprise Solutions Steering Committee, Pri
vacy Task Force, Internet Governance Committee, Web Visioning Committee, TCM Wor
king Group, Managers Hiring Committee and more.
* Provided consulting on technology strategy in various divisions as requested.
Examples include MMLISI, Distribution Comp., Legacy System Revitalization, Fixe
d Life Services.
1994 - 1999
AIG Life Companies (US)
Wilmington, Delaware
MANAGER, PROCESS IMPROVEMENT
* Manage a staff responsible for monitoring, reporting, and improvement of custo
mer service centers in a growing life insurance company. Work with external ve
ndors and in-house Information Systems department to implement initiatives.
* Review best practices and problematic processes in various operational areas o
f the company, make recommendations, implement solutions.
* Manage special projects; Examples include development of Interactive Voice Res
ponse Units, company merger with SunAmerica, development of disaster recovery pl
ans, year 2000 compliance testing, development and implementation of on-line tra
ining tools, process audit system and reports.
MARKETING SOFTWARE SPECIALIST
* Managed the development, testing, and enhancement of sales illustration softwa
re. Worked with outside programmer, actuaries, marketing specialists and intern
al IS department, to produce robust, windows-based system for sales force.
* Managed distribution process of software to field force of 3,000 brokers and a
gents. Developed and distributed related training materials and on-line help sy
stem; conducted training sessions. Assisted on technology related marketing pr
ojects and served as member of the Product Implementation Committee (PIC).
SKILLS & SYSTEMS PROFICIENCIES
Knowledgeable in the following systems/software: Microsoft Office Suite, MS Proj
ect, Internet technology, Knowledge Management solutions, Document Imaging syste
ms, Work Tracking/Distribution systems, Illustration systems, Enterprise Content
Management systems (ECM), Wealth Management Accelerator/Vantage (wmA).
Proficient in Project Methodology, Social Networking Corporate Strategy, Agile M
ethodology, Community Relations, Risk Management, large program budgeting and re
porting.