Jason Washington

3207 Naples Grove Lane

(713)413-9005(hm), (832)766-9739(cell)
jwb66478@westpost.net
________________________________________
CAREER SUMMARY
Professional Tier 2, IT Technician who exceeds expectations in all areas of per
formance in any organization. Strong gathering, processing and organizational sk
ills with outstanding customer service skills acquired through over 10 years of
experience. Proven success in multi tasking and prioritizing and analyzing techn
ical issues. Seeking a stable company, and long-term position where I can showca
se my many talents.
TECHNICAL SKILLS
* Windows 95+
* Internet Applications
* Microsoft Office Suite
* Visual Basic
* VB.Net
* Java Programming
* Structured Programming
* Unix/Linux
* 30+hours of college lab Networking
* Logic & Web Design
* IT Security

EMPLOYMENT
Self Employed - Computer Technician July 2009
- Present
* Created a computer repair business
* Performed virus removal, rebuilding of pc's, and various other troubleshooting
task
* Hardware and software installs
* Successful next day turnaround on complete virus removal
Advanced Information Technology Security Occupational Certification
August 2009 - May 2010
* Completed and received certification for this program
* Learn Computer Forensics, Security System Management, Incident and Response,
Security Auditing, Operating System Security
Ceva Global Logistics - Tier 2 Tech Support November 2007 -
April 2009
* Promoted to a Tier 2 Tech within 3 months of employment
* Entrusted with the most complex technical issues as a result of exceptional ab
ility to promptly resolve concerns and satisfy customers.
* Windows Desktop Support for over 100 applications
* Troubleshoot software and hardware effectively
* Works with Citrix server based applications, reset Citrix sessions on the corp
orate servers
* Performed well with AS/400
* Capable of installing and supporting software remotely over a wide area networ
k
* Install and support printers/scanners remotely over network and in-house
* Supports Microsoft Exchange based accounts and distributions
* Supports Blackberry/Windows Mobile Devices, synchronization of device from des
ktop
* Set up and manage user accounts and regulate proper file access
* Experienced with Active Directory
* Add computer systems to the domain
* Set up Live Communicator Services for users for messenger access across the wo
rld within network.
* Send out mass emails and outages to DL groups over the network
* Troubleshoot corporate issues through ticketing systems
Addison Search
July 2007 -May 2008
* Receive personal recommendation of contract achievement for employment with Ce
va Logistics
* Setup computer systems in large corporate office (ex: Total Trade )

* Added printers and computers to the domain

* Configured and partitioned multiple hard drives
* Hired as contract Technician for Ceva Global Logistics due to Addison Search p
erformance
Go Figure Inc. - Customer Support February 2005 - October
2006
* Interfaced successfully with customers daily to resolve various software issue
s
* Resolved over 4 software and database errors within months of start date
* Researched & Evaluated a Java Environment software, Compiere
* Effectively trained new employees on company software & Tech Support Etiquette
* Daily exceeded the company estimated Tech Support daily average of 30 inbound
calls while also taking sales calls
* Assisted in maintaining a 3 minute maximum customer hold time
* Regularly received compliments by customers for courteousness & customer servi
ce satisfaction
Guardian Building Products
May 2003-August 2004
* Produced orders for customers to help generate revenue
* Generated building product units for companies
* Quoted and issued sales orders through companies personal
* GUI(Graphical User Interface)
* Troubleshooting computer errors with program and windows operating systems
Everyone's Internet - Customer Support Dec
2000 -June 2002
* Worked with Plesk, Ensim, Virtual servers, etc for various companies and organ
izations
* Structured programming experience with COBOL, Visual Basic, Java, etc
* Interfaced with personnel and clientele daily to alleviate and correct various
server and networking issues
* Used Linux application in troubleshooting servers, Red Hat, also studied in sc
hool for 2 semesters.
SpaceWalk of Houston - Management
May 2000- 2003
* Effectively train new staff in company policies and procedures
* Assist staff with any and all personnel issues successfully
* Responsible for inventory management in warehouse, ordering and stocking
* Prepare and maintain work schedule for all personnel
* Operate and control heavy equipment for weekend events
Capital Trust Realty - Real Estate Agent Janu
ary 2007 - Present
* Sold and marketed real estate property in the Houston Area
* Researched and mastered multiple internet networking vehicles (Linked In, Face
book, Tagworld, Active Rain...)
* Assisted clients with location areas that were suitable to their standards and
needs
* Helped investors make profitable investment decisions
* Did comparative marketing analysis to place clients in the area they required
* Assessed home values around the Houston area
* Networked daily with industry personnel (via phone, email, and mail)
EDUCATION
University of Houston, September 2004 to December 2004 Clear Lake, Texas
San Jacinto College, August 2000 to May 2003, Houston, Texas
Major: Computer Science

**Received my Advanced Information Technology Security Occupational Certificatio

n as of May 2010. This certification allows me to be able to protect the network
from hackers, and viruses and secure important information within the system. A
lso, I have experience with how to perform Computer Forensics tasks as well. Thi
s program has been noted as a well needed technical skill for now and forth comi
ng years, and has been implemented into President Obama's Stimulus Plan as a gro
wing field.
References Upon Request...