OBJECTIVE

Dependable, self directed Nationally Certified Medical Assistant (NCCT ID#724488

) seeking the opportunity to utilize front & back office (clinical) skills and c
ustomer service experience to contribute to the smooth operation of a busy medic
al office .
SKILLS SUMMARY
*Proficient Medical Assisting skills including phlebotomy, vitals, injections, l
ab work and charting.
*Front as well as back office skills in a healthcare setting.
*Strong customer service skills.
*Excellent written and verbal communication skills.
*Excellent typing (30 wpm) and computer skills.
*Certified in CPR & AED by American Heart Association.
*Ability to multitask accurately and prioritize work effectively in a fast paced
environment.
*Goal oriented with a positive attitude towards work.
*Strong organizational skills, problem solving ability and an eye for detail.
*A pleasing and professional demeanor.
*Cultural competence developed by dealing with people from various cultural back
grounds.
EDUCATION
2009-2010 Everest Institute, Tigard, OR
Medical Assisting Diploma, GPA 3.8
EXPERIENCE
06/2010 - 07/2010 Newberg Urgent Care & Medical Center Newberg, Oregon
Externship as a Medical Assistant (completed 180hrs)
*Back office support including: injections, phlebotomy, rooming patients, vitals
, charting, assisting physician with emergency care, specimen collection, urinal
ysis, autoclave, and sanitizing equipment and rooms.
*Front office support including: answering phones, making appointments, pharmacy
calls for refills and prescriptions, referrals, insurance verification, enterin
g patient demographics, and collecting copays.
11/2008 - 01/2009 Macy's North West Tigard, Oregon
Sales Associate (Holiday Hire-temporary)
*Consistently met / exceeded sales targets set by management.
*Demonstrated warmth and cultural competencies while providing outstanding servi
ce.
*Demonstrated excellent interpersonal skills by handling irate customers with em
pathy.
1/2001 - 5/2002 GE Capital International Services (GECIS) Gurgaon, India
Customer Support Executive (Property & Casualty Insurance, Account Retention)
*Demonstrated computer competency in a fast paced call center environment.
*Maintained a high level of customer satisfaction by addressing queries and conc
erns and by providing prompt feedback to higher management.
7/2000-12/2000 Ranks Soft Jamshedpur, India
Marketing Executive (Electronic Medical Records Software)
*Increased sales within a given territory by interacting with doctors, nurses an
d hospital administrators in hospitals, nursing homes and clinics.
*The ability to organize and prioritize work to achieve results within demanding
timeframes.
*Gained relationship-development expertise that complements the ability to aggre
ssively build solid client base and drive revenue growth.