HOLLY ALONSO

hab7ca02@westpost.net

PROFILE
Hands-on, results oriented professional with managerial and administrative exper
ience and a proven record of achievement in the fast-paced and multi-leveled env
ironments. Well-organized, able to prioritize and coordinate diverse activities
and maintain a consistently high level of professional services. Motivated, tra
ined and communicated to staff effectively and played an integral role as member
of a professional team. Comprehensive knowledge of office, computers, and syste
ms procedures.
Expertise includes:
* Accounts Payable/Receivable
* Database Research /Maintenance
* Purchasing
* Training
* Project Management
* Office Administration
* Computer Software/ Hardware
* Telecommunications

WORK HISTORY
MANCHESTER, Saddlebrook, NJ (1999-2001)
Office Manager
* Responsible for interviewing, hiring, supervision and day-to-day needs of admi
nistrative staff.
* Maintained the Candidate Plus database for the daily activities, revenues and
securities.
* Reviewed data and service fee information to ensure accuracy and completion of
billing.
* Purchased equipment, office and marketing supplies.
* Acted as Manchester's liaison with building management while completing office
and building upgrades.
* Assisted in the coordination of new business-through-workshop scheduling and m
arketing.
* Participated in regular staff meetings to provide updated client status/ emplo
yee reports to the general manager.
* Provided orientations and candidate resolutions with all new and participating
Manchester candidates.
* Responsible for special projects and downsizing by logistical planning.

INTERCONNECT SERVICES GROUP, Wayne, NJ (1995 - 1999)

Office / Facilities Manager
* Developed and implemented office procedures for Phone Equipment /Long Distance
Company for 100 associates.
* Daily interactions with personnel included: hiring, disciplinary actions, term
inations and downsizing restructures.
* Responsible for planning and execution of travel and company events.
* Accountable for purchases and inventory control of office equipment, supplies
and accounts payable.
* Daily interactions with building management while completing office and buildi
ng upgrades.
MEADOWLANDS HILTON, Secaucus, NJ (1994 - 1995)
Director of Services
* Managed the Housekeeping and Laundry Department for 45 staff members and super
visors in a 296-room hotel.
* Assisted during the entire hotel room renovation project.
* Performed monthly inventory, labor control, purchasing, training, scheduling,
and hiring of personnel.
* Participated in Executive Committee and Staff Meetings, and reported directly
to the General Manager.

HYATT REGENCY DENVER TECH CENTER, Denver, CO (1998 -1991)

(2/92 - 12-93) Front Office Assistant Manager
* Managed a 450-room, Four-star hotel Front Office.
* Scheduled payroll for 20 employees, including the revenue and payroll forecast
ing.
* Assisted in the development of the Front Office guidelines for Guest Services,
Front Desk and PBX training manuals.
* Participated in the reservations, Front Office and PBX cross- training utilizi
ng Encore applications.
* Screened applicants, hired personnel, and conducted disciplinary meetings.

(9/91-12-93) Hotel Assistant Manager

* Manager on Duty. Duties included responsibilities in addition to daily managem
ent shifts.
* Responsibilities included hotel security, resolution of guest problems/ compla
ints, emergency and medical procedures.
(2/92 - 12/93) PBX Manager
* Maintained and supervised the installation of individual administrative and ho
tel (PBX) lines.
* Developed departmental training, weekly projects, and monthly motivational inc
entives for the staff.
* Responsible for the maintenance and upgrading of the Rolm telephone system thr
ough
coordination with US.
* West, Hyatt Technological Center, and Infotext, for all guest rooms phones and
public
phones.
(9/91 - 2/92) Housekeeping Assistant Manager
* Purchased and maintained inventory of all housekeeping cleaning and linen supp
lies.
* Responsible for the overall cleanliness of guest accommodations and public are
as.
* Trained, scheduled, motivated and communicated with a staff of 30 Spanish- spe
aking employees.
* Assisted in the preparation and completion of the hotel carpet renovation proj
ect.
(2/89 - 9/91) Front Office / Housekeeping Supervisor
* Participated in daily public relations and demonstrated spontaneous decision m
aking abilities.
* Generated the front office and housekeeping status reports.
* Daily inspections of hotel guest room presentations; updated daily room status
utilizing
Encore software.
* Supervised front office clerks, housekeeping and laundry staff.
EDUCATION
(1985-1986) Arapahoe Community College, Littleton, CO
(2001-2002) Bergen Community College, Paramus, NJ

ADDITIONAL SKILLS
Skills: Active listening, time management, speaking and critical thinking.
Software: Microsoft Word 2007, Excel, Power Point, Microsoft Publisher, Microso
ft Photo Editor, MAC, Word Processing Programs, File Maker Pro, Candidates Plus,
My Publisher 5, Memory Manager 2 and Storybook Editor, Encore, Spirit Reservati
ons System, Adobe Reader 9 and Adobe Digital Edition, Quicken 2008, Internet Exp
lorer 8 and Firefox.
Systems: MAC, Win95, Win98, Win2000, WinXP, and WinVista.

VOLUNTEER WORK
(2007 - 2010) Teachers Assistant
Helped with various classroom activities, events and field trips.
(2007 - 2010) Lunch Supervisor
Assisted in the daily set-up, distribution and maintenance of lunch time routine
s.