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WORK

HISTORY: September 2004 a" February 2009


Administrative Assistant / Receptionist a" First American Title Insu
rance Company
Responsible for agency administration for Midwest region of United States for ma
jor underwriter of title insurance. Extensive use of Oracle applications as wel
l as Microsoft OUTLOOK, EXCEL, WORD, POWERPOINT and various other software progr
ams and websites. Created, updated and maintained databases and files. Recreate
d and proofread contracts. Ran background checks. Verified agentsa status for
lenders. Processed incoming checks and remittances. Communicated effectively wi
th agents, account reps and individuals with questions. Responsible for orderin
g supplies, faxing, copying and mass mailings. Reproduced manuals and other mat
erials. Frequently took on new tasks as Company procedures changed. Served as
administrative assistant to head of joint venture title companies. Answered Hel
p Desk requests for changes and additions to Underwriting remittance accounting
system. Served as front desk receptionist - multi-line phone, deliveries, etc.
I did whatever I was asked to do and learned many useful things from my experie
nces with this company.
November 2002 a" August 2004
Customer Service Representative a" Charter Communication
Performed all aspects of customer service for Cable TV and Internet provider. S
ales, inquiries, set up of accounts and appointments. Resolved billing disputes
, handled electronic funds transfers as well as trouble shooting of cable proble
ms. Very fast paced.
June 2002 August 2002
Customer Service Representative a" Benefit Source, Inc.
Handled high volume phone line for third party administrator of health insurance
benefits. Answered provider and claimant inquiries regarding eligibility, bene
fits and claim status. Followed up and forwarded information received.
April 1999 a" October 2001
Secretary to the President a" Fabory USA, Ltd. (Metric Fasteners Corp
oration)
Prepared all manner of correspondence regarding US operations of fastener distri
bution company. Created presentations, charts, spreadsheets and forms. Recreat
ed legal documents, agreements and manuals for salespeople. Maintained personne
l files and records. Responsible for tracking employee absences and vacations.
Sorted incoming mail. Assisted all departments with headquarter functions for
five branches in the U.S. Updated customer database. Typed quarterly reports.
Responsible for purchase of office equipment and supplies. Made travel arrange
ments. Planned and coordinated management meetings and company events.
January 1999 a" April 1999
Receptionist / Administrative Assistant a" West Michigan Office Inter
iors
Answered multi-line phone for busy sales office. Greeted customers, assisted ma
nager with tracking orders received and deliveries made. Responsible for orderi
ng supplies, mailings, typing, filing, etc.
March 1998 a" November 1998
Secretary, Materials Management a" Rapistan Systems
Performed general secretarial duties for Purchasing Dept. (30 people), including
record-keeping, multi-line phone and data entry. Typed month end reports for h
ead of department. Worked closely with managers and buyers and assisted with sev
eral projects for Inventory Control. Created spreadsheets, maintained files and
vendor database.
September 1997 a" January 1998
Mortgage Discharge Clerk a" Old Kent Mortgage Company
Performed a variety of office support functions, including typing, filing and ma
ilings, as well as my primary job of creating mortgage release documents using M
icrosoft Access.
August 1994 a" September 1997
Document Analyst a" Compulit, Inc.
Responsible for the classification, coding and summarizing of documents used in
litigation support. Unitizing and Quality Control of databases created. Also s
erved as mentor to new coders.