James M.

Sorbello
2201 Beaver Creek Rd., Boomer, NC 28606
336-990-1960 jsb929e2@westpost.net
DIRECTOR-EXECUTIVE:
Continuous Process Improvement & Organizational Effectiveness
Training, Organizational & Leadership Development
Project, Process & Operations Management
Visionary project and process manager skilled and schooled in a variety of conti
nuous improvement methodologies and techniques including Lean, Six Sigma, DMAIC,
5S, Kaizan, Hoshin, JIT, Value Stream Mapping, SMED, Root Cause Analysis, Toyot
a Production System, Strategic Sourcing with a sound understanding of ERP / MES
systems and back office, administrative and accounting processes and practices a
nd the application of Lean methodologies in these environments
Innovative training, leadership, organizational and management developer, traine
r, team builder and individual coach and mentor who is completely versed in inst
ructional design, curricula development, facilitation, training and performance
evaluation, appraisal and intervention as well as organizational development and
organizational dynamics
Consummate operational excellence leader with exceptional expertise in orchestra
ting and implementing enterprise-wide optimization initiatives generating bottom
line impact and improved financial performance across the supply chain in a wid
e array of industrial, process, service and healthcare oriented businesses

Continuous Improvement * Process Improvement * Change Management * Cultural Tran

sformation
Management & Leadership Development * Organizational Development * Training / De
velopment Organizational Effectiveness * Performance Metrics * Instructional Des
ign * Education * E-Learning
Operations Management * Project Management * Spend Management * Cost Control / C
ontainment
Business Intelligence * Sales & Operations Planning * Quality Systems * Regulato
ry Compliance
Client Relations * Consulting Services * Business Development

PROFESSIONAL EXPERIENCE
USC CONSULTING GROUP, LLC, Tampa, FL * September 1997 September 2010
Mid-sized Management Consulting Firm Specializing in Operational and Supply Chai
n Process Improvement
Senior Project Manager / Operations Manager
Promoted to enhance business development and manage additional operational deliv
ery teams for this mid-sized, international business services company and to dis
seminate subject matter expertise in processing industries throughout the organi
zation while also becoming the quickest promotion to Operations Manager in the c
ompanys 40 + year history
Major Contributions:
Managed process improvement teams and projects and optimized processes generati
ng value growth of over $75 million for client base representing a ROI of over 2
.5 to 1 (return vs. fees)
Generated revenues representing 8 to 12 % annually of company total, exceeding
targets by 25 to 50%
Developed client relationships allowing for business development referral rate
of 60 to 70% annually
 Continued to develop internal resources with a retention rate of 250% greater t
han company benchmark and promotion rate of over 35%
Developed subject matter expertise and new product delivery models and methods
including SG&A Optimization, Spend Management Analysis and Targeted Marketing Ca
mpaigns
Senior Project Manager
Became the first and, to date, only individual promoted from project support arm
of organization into operations; leveraged project management skills, performan
ce improvement expertise and organizational development abilities with the prima
ry focus of working with 2 specific clients, each within the top 5 in North Amer
ica in their industry with combined net sales approaching $60 billion
Major Contributions:
Managed over 20 projects generating value in excess of $150 million utilizing a
variety of improvement methodologies and by training and deploying over 300 res
ources provided by specific clients as well as over 50 internal resources
Generated revenue of over $40 million for the company contributing to overall r
evenue growth of 15 to 20% annually during this time
Maintained 100% compliance with project budgets and time lines for all managed
engagements
Resource Development Manager
Orchestrated and led the management development and organizational development e
fforts for over 50% of client engagements and 100% of internally identified trai
ning needs
Major Contributions:
Served as executive coach for over 100 Senior Level and C-Level Executives cove
ring such areas as strategic planning, visioning and execution, team building an
d coaching and performance management
Trained over 1,000 managers on process improvement techniques and methodologies
; designed and delivered over 50 workshops and delivery methods for this purpose
Developed and managed the orientation and professional development activities,
including curricula, content and delivery, for a $50 million, 150 employee profe
ssional services firm
Designed competency based evaluation tools for over 20 companies in a wide vari
ety of industries and domains
ADJUNCT INSTRUCTOR / LECTURER * 1992 2009
Dekalb College, Perimeter College, Clayton State College, Wilkes Community Colle
ge
English Composition, American Literature, British Literature, World Literature
WELLSTAR HEALTH SYSTEM, Marietta, GA * 1992 1997
5 Hospital, 1,200 Bed Health Care System, formerly known as PROMINA Healthcare S
ystem
Quality / Performance Improvement Coordinator
Organization / Physician Development Specialist
Managed the development and implemented and directed a continuous quality impro
vement program for a 350 employee, 100 physician hospital that included training
on and promotion of continuous quality methodologies that resulted in a 17% imp
rovement in JCAHO compliance score
Planned and implemented a continuous quality improvement strategy and structure
for a 5 hospital, 1,200 bed health system including clinical and operational pe
rformance measures, benchmark figures and prioritization protocols
Managed the reimbursement program for a 100 bed community based hospital yieldi
ng a 250% productivity increase and an improvement of 50-100% of other key indic
ators including dollars reimbursed, avoidable days and admission denials
Coordinated Continuing Medical Education activities for over 1,000 physicians a
nd developed some 325 programs per year, raising over $50,000 per year to fund
these initiatives

EDUCATION
Master of Arts
Bachelor of Arts
San Diego State University, San Diego, CA
Graduated Summa Cum Laude with Highest Honor, Top 1% of Class
Phi Beta Kappa Honor Society
Six Sigma Green Belt and Yellow Belt