Dena Gehrig

11805 La Serna Drive, Whittier, California 90604

562-947-5776
562-458-6462
gehrighome@msn.com

QUALIFICATIONS PROFILE
Conscientious, versatile, and seasoned professional with over 17 years of progre
ssive experience in providing high-level administrative and business management
operations. Exemplify comprehensive skills in event planning, meeting preparatio
n, conference coordination and reports maintenance. Excel at formulating and imp
lementing business proposals and cost-efficient solutions to effect improvements
in efficiency and productivity, toward successful attainment of organizational
goals. Recognized for unwavering commitment to service excellence, expertise in
building rapport with all levels of management, and proven ability to identify d
iverse problems regardless of time constraints. Proficient in Microsoft Applicat
ion Suite including Excel, Word, PowerPoint, Publisher, and Outlook.

CAREER HIGHLIGHTS
Leadership / Training and Development
- Team leader and point of contact in the successful, on-time relocation o
f 150 administrative staff from three locations into one new building by working
closely with Information Services, facilities, architects, and moving company;
successfully moved administrative archives from three different locations into o
ne. Logged and maintained records for easy retrieval.
- Effectively mentored and trained employees on a new purchasing policy an
d process including an electronic Purchase Order.
Presentation and Negotiation
- Represented building owners in negotiating elevator modernization progra
m and service contract, which increased patient satisfaction, reduced maintenanc
e costs, and lessened elevator downtime by 75%.
- Negotiated contract for a new fire alarm system to be installed as requi
red by the Fire Department. Worked closely with the vendor to ensure successful
installation in a timely manner.
- Arranged quotes for a new Heating Ventilation Air Conditioning computer
system, which allowed viewing the mechanics whenever necessary to adjust tempera
tures and identify problems for quick resolution by HVAC vendors therefore reduc
ing service costs.
- Negotiated and successfully implemented a postage discount software prog
ram for the companyâ⠬⠢s mail function, which decreased postage costs by 33%.
- Presented proposal to Chief Financial Officer on the purchase of a vehic
le for the Courier and discontinue paying mileage which showed a return on inves
tment within three years.
Process and Organizational Improvements
- Launched a company-wide shredding program, which ensured compliance with
regulations as set forth in the Health Insurance Portability and Accountability
Act (HIPAA).
- Developed and maintained policies and procedures for the operations in t
he Administrative, Facilities, Courier, Mail Room and Purchasing departments, in
cluding processes relating to distribution to staff and physicians.
WORK EXPERIENCE

BRIGHT HEALTH PHYSICIANS OF PIH ~ WHITTIER, CA

2008-PRESENT
A non-profit foundation that employs 400+ support staff in 13 locations across L
os Angeles and Orange County. BHP also operates an Independent Practice Associat
ion (IPA) and is contracted with over 350 physicians.
DIRECTOR OF ADMINISTRATIVE SERVICES
- Maintain corporate legal documents relating to bylaws, physician employm
ent agreements, buy-sell, and stock register.
- Prepare yearly budgets for Administration, Courier, and Purchasing depar
tments.
- Work closely with Corporate Development in the physician recruitment pro
cess; create physician contracts for all new hires and arrange for orientation.
- Effectively manage functions within the Administrative Department, Purch
asing Department, Courier Services, and Mail Room Services.
- Spearhead all activities involved in coordinating meetings for the organ
ization, arrange Board of Directorsâ⠬⠢ schedules and act as Secretary to the Board of Di
tors including preparation of meeting packets.
- High level Administrative support to CEO, CFO, President, and Board of D
irectors.
- Arrange and organize retreats for more than 100 individuals; coordinate
childrenâ⠬⠢s activities; arrange booking for hotel rooms; schedule social events; and ma
e meetings and meals.

INTEGRATED MEDICAL MANAGEMENT (MERGED WITH BRIGHT HEALTH PHYSICIAN OF PIH (ABOVE
)) ~ WHITTIER, CA:
1998-2008
A Management Services Organization (MSO) with over 250 staff and solely supporte
d Bright Medical Associates (BMA), a multi-specialty medical group that employed
over 50 physicians in 8 locations. BMA operated as an Independent Practice Asso
ciation (IPA) and contracted with 250 physicians.
ADMINISTRATIVE SERVICES MANAGER
- Coordinated overall facets of recruiting new physicians, including creat
ing employment contracts and reviewing with physicians.
- Facilitated all employee relocations within the organization working clo
sely with upper management and Information Services.
- Participated with the Safety Committee in the improvement and implementa
tion of safety programs, including disaster and security planning.
- Administered day-to-day activities of administrative operations, includi
ng reception, courier, mail, facilities, and maintenance functions for all locat
ions.
- Diligently managed and implemented events, such as shareholder and Board
retreats, employee holiday luncheons, and strategic meetings.

INTEGRATED MEDICAL MANAGEMENT ~ WHITTIER, CA

1995-1998
ADMINISTRATIVE SERVICES COORDINATOR
- Supervised reception, administrative assistant, and administrative Float
staff including clarification of needs and appropriate prioritization of duties
 with upper management.
- Coordinated efficient administrative operations by performing highly ski
lled clerical and technical functions for the Chief Executive Officer, Chief Fin
ancial Officer, Chairman of the Board and Board of Directors.
- Conducted annual, department-wide customer service surveys, in which the
results were used by the management to determine opportunities for improvement.
- Oversaw all administrative meeting functions, ensuring calendar and room
coordination, efficient use of staff time, and monitoring reasonable spending.

EDUCATION
BACHELOR OF ARTS DEGREE / BUSINESS MANAGEMENT ~ California University, Fullerton
, CA 1993
Related courses include: Finance, Human Resources and management classes

PROFESSIONAL TRAINING
Managing and Appraising Employee Performance, Customer Service & Occurrence Repo
rt Workshop, Communication and Team Building, Effective Coaching Skills Workshop