2620 Edison PL

Holiday, Florida 34691

(727) 940-4844
.
EXPERIENCE
6/05-8/05 TriNET Systems (Contract)
Telecommunications Technician II
Avaya S8700,8500,8300,8100,Definety PBX, Audix, G3R, G3I. Avaya Security gateway
s. G350 and G650. Installation and repair of Avaya phone systems, and edge devic
es. Troubleshooting phone systems. Customer Site surveys. Avaya switch Administr
ation. Vectoring and routing. (MAC's)
11/2004-4/2005 TEK Systems (Contract)
Telecommunications Consultant
Avaya S8700 PBX, VOIP, IP Office, phone installation and repair. Administration
and repair of Wallboards, Witness, Autodialer/Aspect. Administration of UNIX bas
ed dialer campaigns. Audix Administration. VDN's, vectors, call routing. Outlook
, Excel, and Word. Anaylst and technician for Headquaters and several call cente
rs. Trunk administration and call routing.
7/2003 - 12/16/2003. Paragon (Summit Holdings) Consulting (Contract)
Senior Telecom Analyst
Avaya G3I PBX platform, v11,BCMS Administrator, Audix Administrator, ECAS Admini
strator, System Administrator. VDN's, vectoring and hunt group Administrator. In
ternal wiring and building of stations. ACD Administrator. Project Manager (new
buildings), from the ground up. Monitored and managed the day-day operations rel
ated to communications. Supported and administered PBX system and associated app
lications including , ECAS, BCMS and Intuity Audix. Oversee all upgrades and cha
nges to telecom equipment located in the eleven building complex.. Performed MAC
work as required to support both the Operators and facility. Interfaced with IT
Management to define new and enhance existing call flows, call routing, and rep
orting, and agent logins.
10/1993 - 10/2002 Federated Clearwater, FL
Telecom Analyst II\Administrator
Specialty: Lucent\Avaya atmosphere.G3R v9. Nortel, and Rolm. CMS, CMS CentreVu S
upervisor, DAVOX, Audix. AT&T PBX, Callmaster equipment. Administrator for VDN's
and vectors, hunt groups, coverage paths, agent login's, COR and COS as well as
AAR and ARS tables. ACD Administrator,Trunks, CSU's, 800 access, IVR, and VRU.
Worked with Sprint and Verizon on Local and LD issues. Analyst for more than 60
remote locations involving software changes (MAC's), and repair issues. BSR and
Lookahead interflow. IDNX. Knowledge and experience with Northern Telecom SL1, R
olm, System 75 and Lucent\Avaya(AT&T) PBX's, G3R and G3I. AUDIX and AVT voicemai
l systems, Video conferencing, Computer repair, data terminals, POS equipment. R
epair or replacement of monitors, printers, keyboards and hard drives. Monitored
and managed the day-day operations of 2000 seat Call center. Supported and admi
nistered PBX system and associated applications including VRU, EAS, CMS and Intu
ity Audix. Performed all upgrades and changes to telecom equipment located in th
e Call Center, and 60 remote sites. Performed MAC work as required to support bo
th the call center and the remote locations. Interfaced with Call Center Managem
ent to define new and enhanced existing call flows, intelligent routing, Best Se
rvice routing (BSR), and Look ahead interflow (LAI) and CMS reporting, and exper
t agent.
EDUCATION
5/1993 Wentworth Technical School US-Boston-Massachusetts
Computer Electronics.
Certificates in: Computer Electronics.
6/2000 Lucent Technologies. Altamonte Springs-Florida
BCMS Administration, Lucent Technologies.
Business Communications Systems. Definity Administration,
12/2009 TechSkills Tampa-Florida
Certificate of Mastery Network+
12/2009 CompTia
Network+ certified
4/2010 TechSkills Tampa-Florida
Certificate of Mastery (CCENT) Cisco Certified Entry Networking Technician
7/2010 TechSkills Tampa Florida
Certificate of Mastery (ICND-2) Cisco Certified Network Associate
CCNA from Cisco in progress