Marian Vilma V.

Santiago
1211 Clinton Avenue, Irvington, NJ 07111
(973) 416-6704 Home
(973) 687-3909 Mobile
msc2baac@westpost.net
Talented and dependable with extensive administrative and customer service exper
ience as well as exposure to all areas of business operations.
WORK EXPERIENCE
United Business Media Global Trade formerly
Commonwealth Business Media, Inc. - Port Import and Export Reporting Service (PI
ERS)
Newark, New Jersey
Customer Service Liaison
February 2008 to May 21, 2010
Assisted Customer Support and Customer Service with issues in a timely manner wh
ile maintaining a proactive approach in addressing concerns by executing weekly,
monthly and quarterly reports.
Quality Control Manager
April 2006 to January 2008
Ensured accuracy and timeliness of daily and weekly reports thereby maintaining
a continuous and smooth workflow in order to meet deadlines. Assigned tasks amo
ng all quality control analysts and data team, closely monitored their progress
and/or achievements at the same time ascertained performance precision and effic
iency, assisted them in all areas of operations and training new and existing te
am members. Constantly provided the Production Senior Manager with team and ind
ividual work performance evaluation against work assignments as well as imperati
ve concerns directly affecting team operations particularly computer system malf
unction and information system inaccuracies. Conducted weekly meetings to make
sure weekly reports are done on time, addressing any problems and/or difficultie
s, and, updating the group and Senior Production Manager of current issues and d
evelopments.
Assistant Group Leader
August 2005 to April 2006
Supervised QC team ascertaining all daily and weekly reports are done accurately
and efficiently by deadline.
Quality Control Analyst
July 2004 to August 2005
Analyzed system-generated daily, weekly and monthly reports ensuring accuracy o
f data according to customs, industry and company guidelines and standards. Eva
luated and corrected data encoded by other departments based on bills of lading
entailing constant inter- and intra- department coordination and electronic rese
arch. Managed information derived from internal and external resources.
Administrative Assistant
April 2002 - October 2003
Weiner Pest Services, Inc.
Irvington, New Jersey
Simultaneously acted as Executive Administrative Assistant, Sales Coordinator, A
ccounting and Human Resource Assistant. Managed day-to-day business operations
which include, but is not limited to, selling jobs, scheduling, routing and veri
fication, handling customer complaints/queries; constant coordination with presi
dent/owner and other technicians; executed sales invoices/proposals/service agre
ements/service forms/letters and other correspondence. Ensured that the technic
ians' routes are maximized and all customers are serviced in a timely way. Enha
nced customer account database. Performed minor accounting duties such as follo
wing-up receivables. Devised expense and sales performance analyses. Designed
a Standard Operating Procedure. Placed, expedited orders and verified receipt o
f supplies. Maintained president's appointment schedule by planning and schedul
ing meetings and conferences. Assisted president/owner with some of his persona
l business. Performed other administrative duties as the need arose.
Receptionist/Secretary
January 2001 - April 2002
E. V. Medrano, M.D., P.A.
Jersey City, New Jersey
Registered patients which included verification of insurance coverage and eligib
ility. Answered phone queries and verified over-the-phone medication refills.
Coordinated with HMOs as to eligibility, prior authorization for prescribed medi
cations and prior medical procedures. Coordinated with various clinics and hosp
itals for transmission of patients' test results which were evaluated by the pri
mary care physician. Scheduled luncheon meetings for medical sales people with
the doctor. Managed records which involved continuous updating of patients' fil
es to ensure completeness upon retrieval for paper work to be done by the doctor
as well as for verification by various agencies. Performed other tasks as requ
ired.
Personal Assistant
January 1997 - May 2000
Mario & Violeta Vicente
Mandaluyong City, Philippines
Coordinated various consultancy activities and performed various administrative
tasks for a retired director of the Central Bank of the Philippines. Assisted a
n author in the encoding, lay-outing and editing of accounting books. Designed
and produced seminar materials for lectures conducted by a member of the Board o
f Accountancy. Assisted the consultant in the preparation of reports and other
related documents.
Sales Coordinator/Administrative Assistant
October 1995 - December 1996
Focus Enterprises, Inc.
Mandaluyong City, Philippines
Responsible for the coordination of premium account orders (placement, processin
g and delivery) as well as assisted in various Human Resource activities. Coord
inated the timely delivery of premium account orders. Implemented corporate acc
ounts sales projects. Provided management with periodic sales performance analy
ses. Generated a standard operating procedure adopted by the company for the co
rporate accounts group. Processed confidential employee records such as attenda
nce reports, social security contributions and withholding tax reports. Assiste
d the accounting department in the collection of premium accounts' receivable.
Executive Assistant
June 1997 - August 1997
Philippine Institute of Certified Public Accountants
Mandaluyong City, Philippines
Competently provided assistance to the Committee Chairperson in the coordination
and preparation for the annual national accountancy week celebration. Designed
, ordered/produced and disseminated invitations, programmes and flyers. Develop
ed and distributed solicitation letters. Performed various administrative tasks
.
Finance Officer
January 1994 - April 1995
World Youth Day 1995 Secretariat
Manila City, Philippines
Conceptualized and implemented an accounting system. Simultaneously acted as bo
okkeeper, cashier and payroll officer. Prepared, defended and monitored budget.
Provided the Roman Catholic Archdiocese of Manila with periodic financial repo
rts. Assisted in special fund raising projects.

Customer Service Representative

April 1987 - October 1993
Far East Bank and Trust Company
Makati City, Philippines
Responsible for processing various over-the-counter transactions. In-charge of n
ew accounts. Responsible for requisition, distribution, safekeeping and invento
ry of checkbooks. Verification, filing and distribution of bank statements. Ha
ndled stop payment orders, notice/warrants of garnishments; phone-in as well as
over-the-counter inquiries and/or complaints; issuance and sale of cashier's che
cks, gift checks, dollar drafts and travelers' checks; sale of domestic and fore
ign telegraphic transfers; issuance of bank certification. Processed payroll an
d fund transfers. Also acted as a teller during the first two years of employme
nt responsible for processing peso and dollar deposits and withdrawals, petty ca
sh and payroll of FEBTC and clients.
EDUCATION
Masters in Business Administration (MBA) candidate
1994 - 1998
De La Salle University
Manila City, Philippines
Completed the required sixty-six (66) units of the MBA curriculum.
Dean's list: 1st term SY 1994-1995; 3rd term SY 1995-1996
Bachelor of Science in Commerce major in Management of Financial Institutions
1983-1986
De La Salle University
Manila City, Philippines
Dean's List 2nd term SY 1985-1986
SKILLS
- Administrative Writing, Reporting, Presentation, Microsoft Office, Docu
mentation
- Scheduling
- Problem Solving
- Organization
- Multi-tasking
- Analyzing information
- Managing Processes
- Developing Standards
- People management
- Coordination
- Verbal communication
- Information system maintenance