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804 Clawson Avenue

Hillsborough, New Jersey 08844
H: (908) 369-8028
Alternate H: (732) 758-9751
Cell: (908) 963-1846
Qualification Summary
My background is highly diversified spanning the telecommunication and banking i
ndustries and most recently the equine industry. My capabilities range from, Org
anizational Methods and Procedure Management, Telecommunications Management, Doc
umentation Development and implementation, Marketing Analysis, Standardization p
rocedures; Analysis and Implementation of Business System Procedures. As a Propo
sal (RFP/RFI) and Project/Product manager, I have managed teams, set parameters
for the milestones of the proposal life cycle from conception to the time-constr
aint delivery. I have created courses in concert with professional corporations
to develop a winning team interaction between proposal writing groups and engage
ment teams to ensure unified thinking to address client needs. My forte is the a
bility to clearly analyze information, create, organize and implement strategies
and be a team player. Jointly at AT&T, working directly with the President, sol
ely responsible for all Conference Planning for organizational events. Excellen
ce in people, communication, written and verbal skills.
Douglas College of Rutgers University, New Brunswick, New Jersey
BA Psychology, CUM LAUDE
Honors and Internships:
Phi Beta Kappa, Phi Theta Kappa, Psi Chi (Psychology Honor Society), Dean's List
, Published: Physiology and Behavior, 1984, Post Weaning Social Behavior in Youn
g Male Rats.
1990 -1994: Judge for the Society for Technical Communications (STC) awards, rep
resented AT&T Bell Laboratories. Presidentas Award (AT&T Solutions). Whoas Who A
mong American Women.
Work Experience:
a NutriScience USA - Operations Manager:
Operations Manager for small company selling nutraceutical equine products. Res
ponsibilities included contribution to the building of a customer service driven
business through leadership skills and strategic initiatives. Managed purchasin
g, orders and supplies with manufacturer. Acted as liaison to vendors/ direct cl
ients to ascertain products, quantities, delivery dates, billing procedures, bil
l tracking /payment and trouble-shooting. Developed and/or managed implementatio
n of strategies for marketing, inventory issues and solutions, damages and misc
tasks with various vendors including but not limited to brand promotion strategi
es, and discounts.
a Telcordia Technologies- NGN Product Marketing:Proposal/Product Mgr.
Proposal Manager for the ION Call Agent-Service Manager VoIP (Voice over Interne
t Protocol) products. Management of the complete life cycle for external Request
for Proposals (RFPs) Request for Information (RFIs). Implementation of all nece
ssary reviews (BU, SBU, PER, B-14 etc.), Due Diligence. Liaison to Business Deve
lopment & Telcordia Sales and Marketing Teams, Legal, Contract Management, I & D
, Professional Services.
a AT&T Network Services Network Architecture & DevelopmentGroup:
Senior Business Analyst
Researched and developed Request for Proposal (RFP) requirements and Statement o
f Work (SOW) for AT&T Teleconference Services. These requirements defined the cr
iteria to formulate a detailed RFP sent to vendors to objectively evaluate poten
tial vendors capabilities to support the existing ATCS Billing System in a cost-
effective manner. Interviewed, selected vendors to ascertain potential capabilit
ies in complying with development criteria established by AT&T.
AT&T Network Services Network Architecture & Development Group (continued)
Conference Planning: Working directly with the Organization AT&T President
was solely responsible for the complete coordination of off-site conferences. Ne
gotiated contracts for service providers at hotel and/or convention centers. Pla
nned and developed agendas, budgets and services needed according to the organiz
ation needs and requirements for that event. Conferred with staff at chosen eve
nt site in order to coordinate details for event such as accommodations, registr
ation of event participants, catering, displays, special need requirements, audi
o-visual equipment, and other event needs. Reviewed event bills for accuracy and
approved payment.
a DMS Consulting: nvironmental Planning for Wireless
Telecommunication: Project Manager
Managed client applications for the installation of public utility wireless faci
lities for cellular and wireless Internet Service Providers. Provided analysis
of environmental planning elements, site visits. Created methodology reports for
EAF, SHPO, CEA and NEPA. Review of client engineering specifications and applic
ation elements for FCC compliance.
a AT&T Solutions Business Development Organization: Proposal Manager
Management of RFPs and Request for Information (RFIs) for external clients, prov
iding international and domestic corporations networking solutions supporting th
eir Technology Services for global routing of voice and data via out-tasking (IT
Service management) or outsourcing (contractual acquisition of client assets/IT
personnel). Established status matrix to track milestones for team deliverables
. Managed engagement team, writers, editors, and graphics, product production ph
ase and team and deliverable dates. Created a six-layer training for the engagem
ent teams that provided clarity for focusing on client expectations, addressed t
he client viewpoint from a cost-effective outsourcing model to revenue generatin
g client solution.
a GMACCM Information Technology Servicing: Project Manager/Business Processes M
Defined the parameters of projects for the Financial Projects Organization for t
he conversion of the DataEase System to an in-house development systemas Graphic
User Interface (GUI)) application to support reports for the GE Portfolio of lo
ans. Defined documentation standards for all User Guides. Designed, developed a
nd authored User Guides for in-house developed relational database with two sepa
rate GUI applications. Trained business users on both applications.
a JP Morgan: Project Office Manager/Year 2000 Senior Business Assessment Manage
Designed/developed a Project Office archetype to support multi-projects simultan
eously, through a centralized hub enabling monitoring of timelines, deliverables
, project status, cost factors, resources and project life cycle. Addressed Yea
r 2000 Business Methodology for the pre-assessment phase for a Year 2000 Busines
s Solution. Managed the overall Business Assessment Phase and team for an end-to
-end Year 2000 identifying critical processes to establish which software code w
as removed from a 2 digit to a 4-digit field. Created company newsletter distrib
uted to clients keeping them apprised of latest innovations and projects impleme
nted for new clients.
a Credit Lyonnais Americas: Senior Business Analyst/ Project Team
Provided a complete analysis of the Business Flow, organizational structure and
supporting technical systems for the current banking environment in order to ide
ntify, recommend and implement a complete state-of-the art business and technica
l system culminating in a Business Function specification document comprising a
detailed Executive Summary, matrix-structured organization chart and detailed ac
counting of profitability system consisting of major and sub-systems.
a Bay Networks: Senior Business Analyst
Created a restricted business plan document for national and international inves
tors, describing Bayas technological prototypes, core competencies, market proje
ctions, partnership alliances, key competition, and innovative technical solutio
ns for the telecommunications arena in the Intra/Internet marketplace.
a AT&T Bell Laboratories: Project Manager
Managed team of Documentation writers supporting the development of a work order
tracking system. Correlated all phases of documentation production and delivera
ble schedules. Provided cost analysis to determine documentation pricing to offs
et production costs and realize profit. Liaison to vendor partners to discern pr
oduct offering information. Researched, designed, developed and authored the AT&
T Data Switching Marketing and Application guides and sales brochures for Privat
e Branch Exchange (PBX) data switching products, which was used for sales team,
clients, the foundation for AT&T training teams and then genericized for the US
Government to use as a guide for understanding data switching.
Software Summary:
Windows 95- to present including VISTA. Window NT, XP,Visio, Microsoft Word, McC
racken System, Framemaker, PowerPoint, Excel Photoshop, Visio, Folio, Documentem
, Microsoft Office, Microsoft Project Manager, System Architect, UNIX memorandum
UNIX/vi editor.